BEFORE ORDER
Purchase high-frequency question and answer before placing an order.
The real concerns of engineers, traders and chain purchasing in confirming samples, software compatibility, delivery time, customization and after-sales.
Q1Are you the source factory? Can you inspect the factory? Are there any middlemen?▾
QUNMAO Qunmao is Shenzhen's own production factory. The whole machine is produced independently and there is no middleman to increase the price. Support on-site visits to the factory, or video visits to the workshop; All quotations are direct from the factory, and batch orders can be given a step discount.
Q2Can the equipment be equipped with our own ordering software/third-party APK? Is there a limit?▾
Android 11 native commercial system, lockless, supports free installation of third-party APK; Supports automatic startup of designated APP on power-on. You can send your ordering software to us. The factory can pre-install it and use it directly after receiving the goods.
Q3Can I do OEM? Can LOGO screen printing and boot screen be changed? How much is the minimum order?▾
Support OEM/ODM. Body shell screen LOGO, custom boot LOGO, boot animation can be done. Screen printing/software customization has MOQ MOQ quantity; 1 sample is a standard public version, no screen printing, batch customization.
Q4Can I get a sample first? Is the quality of the sample consistent with the bulk?▾
Support 1 sample test, sample and batch bulk hardware, touch, quality control standards are exactly the same, do not do "sample special version". Customers test software, appearance, touch to confirm OK, and then place large orders to reduce project risk.
Q5Touch is capacitance G G G, the dining environment is stained with oil, will touch fail?▾
G G capacitive touch has strong anti-interference performance, and a small amount of oil stains can be wiped clean to return to normal. It is not recommended to soak a large amount of accumulated water. Daily stores can be wiped and maintained with dry cloth and wet wipes. The touch life can reach 60 million clicks, which is suitable for catering high-frequency click scenes.
Q6Can the interface be connected to the receipt printer, scanning code gun and cash box? Do you need an additional adapter board?▾
With USB3.0 and RJ45 network ports, mainstream USB receipt printers and code scanning guns can be directly connected to USB; RJ45 is connected to the peripheral of the network port; Conventional accessories do not need additional transfer. Not sure about your peripheral model, you can send the model to customer service to help you confirm compatibility.
Q7Can the menu be played and displayed without network? Will the screen be black when the network is broken?▾
Pictures and videos can be played locally, and there will be no black screen when the network is cut off. The remote update menu requires the network. Local materials are stored in the local storage, and the menu contents are still displayed normally when the network is cut off.
Q8How long is the delivery period? How long is the spot delivery, custom batch order cycle?▾
Standard public spot size is generally 2-3 working days out of the warehouse; A small number of small batches of 3-7 days; For customized orders involving silk screen printing, software pre-installation and configuration modification, the delivery date shall be confirmed according to the schedule, and the delivery date can be agreed upon by signing a contract.
Q9How long is the after-sales warranty? Is the failure sent back for repair or remote handling?▾
Non-human damage to provide the whole machine warranty. Software problems are given priority to remote assistance in debugging without sending back. Hardware failure supports maintenance/renewal, factory direct docking technology, without third party transfer; Provide operation documents and provide technical docking for batch projects.
Q10Can I make out an invoice and sign a contract with the public? Can I provide CE and RoHS information for foreign trade orders?▾
Support transfer to the public, can issue VAT invoices; Foreign trade orders can provide CE, RoHS and other related reports, can do pro forma invoices, to meet the foreign trade customs clearance, domestic project bidding data requirements.
Q11Is it only tabletop? Can it be wall-mounted?▾
This model standard is desktop vertical. Some sizes are reserved for wall hanging holes. If you need a wall hanging scheme, please confirm the structure with the sales in advance. Some shells need to be customized.
Q12Are the systems and touch schemes the same for different sizes?▾
The 10.1-27 inch same series of models have unified main control RK3566, Android 11 and G G touch schemes, with only different screen sizes, overall dimensions and weights, consistent software use experience, mixed use of multiple sizes of chain projects, and convenient unified operation and maintenance.