QUNMAO K horizontal inquiry unit-scene application manual
QUNMAO K horizontal inquiry machine applicable scene inventory: hospital, government affairs, bank, business hall and other 8 scenes
QUNMAO K horizontal inquiry machine: one device, covering 8 typical scenes such as hospital, government affairs, bank, business hall, hotel, transportation, etc. (the picture shows the scene)
AtK-type horizontal inquiry machine product detailsIn this section, we clearly explained the structure and hardware specifications of the K-type horizontal query kiosk; inStructure Design and Ergonomics of K Type Horizontal Inquiry MachineIn it, we further broke down the ramp angle and the anti-mis-touch mechanism into engineering-level details. But for most B2B procurement professionals, the question they really need to answer is actually much more specific:What kind of K machine should I be equipped with in this scene?
The configuration requirements for a hospital registration desk are entirely different from those of a corporate reception area. If you only place an order according to a general specification sheet, it is easy to have the rework problem of "the model is bought correctly, but the configuration does not match the site"-the screen is too large to occupy the moving line, and the ID card reading module is forgotten, resulting in patients having to manually input the ID number every time, and the lack of credit creation qualification is found only in the bidding process of government affairs projects. These are the pits that have repeatedly appeared in real projects.
It should be noted first that:K-type horizontal query machine is an information query terminal, the core ability is the query and display of information., do not undertake printing, payment and other business processing functions; If paper vouchers or payment are required on site, they are usually undertaken by windows or special equipment configured separately. As a brand that focuses on R & D and manufacturing of K-type horizontal inquiry machine,QUNMAOOrganize the scenario configuration logic verified in past projects into this inventory-coverageHospital, government hall, bank branch, operator/water and electricity business hall, hotel lobby, station airport, library/cultural center, enterprise front deskA total of 8 typical scenarios, each scenario gives the recommended configuration, deployment points and qualification priorities, and attaches a quick view table to help you think clearly about the requirements before making inquiries.
First look at the overview: 8 big scene configuration quick look-up table
The following table puts the "core functions, recommended screen sizes, key modules, and qualification compliance points" of the eight scenarios in the same table to facilitate horizontal comparison. Where the screen size is the recommended range for common items, the specific model comparison can refer.K-type horizontal inquiry machine product details。
Scene
Core features
Recommended screen size
Key modules
Key points of qualification/compliance
01 Hospital
Registration information/report query
21.5-27 inches
Suitable for aging UI, ID card/medical insurance card reading
Hospital sense prevention and control: easy to clean the table top
02 Government Affairs Hall
Matters Inquiry/Guidance Inquiry
23.8-27 inches
Xinchuang Adaptation, ID Card Reading
Xinchuang Compliance, Bidding Qualification
03 Bank outlets
Business Query/Recall Query
21.5-23.8 inches
Security interface, VI customization
Financial industry security certification
04 Operator/Hydropower Business Hall
Bill Inquiry
23.8-27 inches
Bill query, query log
Query data security and operation marks
05 Hotel Lobby
Information Enquiries/Check-in Guidelines
21.5-27 inches
Multi-language, ID card reading, PMS docking
24 hours stable, brand customization
06 Airport Station
Shift Query
27-32 inches
Multi-language, real-time shift docking, large screen display
Anti-dumping, anti-collision, quick maintenance
07 Library/Cultural Center
Collection Search
21.5-23.8 inches
Collection Retrieval, Barcode/RFID
Low noise, unified guide
08 Enterprise Front Desk
Visitor Enquiry/Guidance
21.5-23.8 inches
Visitor system, identity verification (optional)
Personal Information Protection Compliance
Note: The screen size is the recommended interval, and the final on-site moving line, point space and the selected model shall prevail. The K-type horizontal inquiry machine is positioned as an information inquiry terminal, and its core capability is information inquiry and display, excluding business processing modules such as printing and payment. If paper vouchers or payment are required on site, it is recommended to be undertaken by windows or special equipment.
8 Typical Scenarios: Configuration Recommendations and Deployment Points
01
Hospital: registration information/report query
Hospital Scene Schematic: Nurses Guide Elderly Patients to Inquire Registration and Report Information by themselves
Registration and report inquiry peak windows are queued up, and the guidance staff is limited. Elderly patients are not familiar with touch operation and need more friendly interface and manual assistance. At the same time, the hospital environment has clear requirements for equipment cleaning and hospital sense prevention and control, especially in fever clinics, pediatrics and other areas.
Recommended screen size
21.5-27 inches
Core module
Suitable for aging UI, card reading
Docking system
HIS system
Key points of qualification
Hospital sense prevention and control, easy to clean countertop
Recommended configuration
Suitable aging interface: large font, high contrast, voice-assisted guidance, minimize query steps
Easy to clean the countertop material, the surface resistant disinfectant wipe, reduce the risk of cross infection
Interfacing with HIS system, support query of registration information, payment record, inspection report, department floor, etc.
The query results support the display of pictures and texts and floor diagrams, which can be clearly seen and found by elderly patients.
Optional ID card/medical insurance card reading module, after identification can query my relevant information
Deployment Points
The registration toll office and the guidance desk on each floor are scattered and deployed to shorten the patient's moving line.
Linkage with the queuing machine to form a "window self-service query" dual-channel shunt.
The stability of concurrent visits during peak hours (e. g. morning clinic peak) needs to be evaluated by pressure measurement in advance.
Write disinfection specifications into daily operation and maintenance: regular disinfection of screens and countertops, and dust-proof sealing of interfaces
Prepare a downgrade plan for power outages and network outages to avoid service interruptions during peak hours.
Government Affairs Hall: Matters Inquiry/Guide Inquiry
Scene of the government affairs hall: citizens self-help inquiry about business matters and guidelines
There are many things to do, the list of materials is not uniform, and the age span of the working group is large. Government projects generally have requirements for credit creation compliance, bidding qualification and localization adaptation, with many points and frequent updates of policy contents.
Recommended screen size
23.8-27 inches
Core module
Xinchuang adaptation, card reading
Docking system
Government Cloud-Electronic License
Key points of qualification
Xinchuang Compliance-Bidding Qualification
Recommended configuration
Support Xinchuang/domestic system adaptation: CPU, operating system, peripheral driver full link
The UI interface follows the aging specification: font size, contrast and operation guidance comply with relevant guidelines.
Docking with government cloud, electronic license and unified identity authentication platform
Support the inquiry and display of information such as service guide, material list, processing progress, window position, etc.
Optional ID card reading module to reduce duplicate entry and improve work efficiency
Deployment Points
The entrance of the comprehensive hall and the regional deployment of each business window are linked with the number picking and queuing machine to form a closed loop of "inquiry-number picking-processing".
Suppliers shall have complete bidding qualification and domestic adaptation ability, and the qualification documents shall be confirmed in writing at the inquiry stage.
Scenario of bank outlets: customer self-service query business and receipt information
The network space is generally compact, business and return inquiries involve financial information, and require high equipment security, privacy protection and brand image consistency.
Recommended screen size
21.5-23.8 inches
Core module
Security interface, VI customization
Docking system
Queuing Calling-Core System
Key points of qualification
Financial industry security certification
Recommended configuration
Interface solutions that meet the security certification requirements of the financial industry: encrypted transmission, rights management, and operation marks.
Support electronic query of transaction flow, receipt and other information, encrypted transmission, display according to permission
Appearance support outlets VI brand color and logo customization, to maintain a unified image
Optional anti-peeping angle/anti-peeping sticker design to protect customer sensitive information
Deployment Points
Lobby manager guide area deployment, close to waiting area, easy to guide diversion
Get through with the data of the network queuing system to reduce repeated number taking.
Compact space outlets can give priority to smaller size configuration, or switch to a more flexible L-machine
Interest rates, products, network announcements and other inquiries should be included in the daily update SOP of the network to avoid information expiration.
Extended reading: For configuration comparison of different sizes and models, seeK-type horizontal inquiry machine product details; QUNMAO engineers can be consulted for the selection of L-type machines when space is limited.
04
Operator/water and electricity business hall: bill inquiry
Scenario of operator/hydropower business hall: user self-service bill inquiry
Billing query peaks are concentrated at the end of the month, the beginning of the month, and the promotion period. User self-service query needs are concentrated. The query link is stable, the billing data is accurate in real time, and the operation trace can be traced.
Recommended screen size
23.8-27 inches
Core module
Bill query, query log
Docking system
Billing · Billing System
Key points of qualification
Query data security and operation marks
Recommended configuration
Supports multi-dimensional queries such as current bills, historical bills, and expense details.
Real-time interface with billing and billing systems, with clear details of bills checked on one screen.
Support query log retention and operation record output for later verification
The query results support graphic and chart display to help users quickly understand the bill composition.
Deployment Points
The entrance of the business hall or the waiting area is deployed in a conspicuous position, and the pressure of the counter inquiry is diverted.
The stability of concurrent processing during the peak billing query period needs to be verified in the joint debugging phase.
It is proposed to unify the background for multi-network projects, with centralized management and unified distribution of rates and bill content.
Degradation scheme and manual guidance process when system docking is abnormal should be rehearsed in advance.
Hotel Lobby: Information Enquiry/Check-in Guidelines
Hotel lobby scene schematic: passengers self-service query hotel information
Internationalized tourists need multilingual support, consultation at the front desk is concentrated during peak hours, and the appearance of the equipment needs to be integrated into the brand tonality of the hotel space, and most of them are in a 24-hour unattended state.
Recommended screen size
21.5-27 inches
Core module
Multi-language, ID card reading
Docking system
PMS · Room State Synchronization
Key points of qualification
24h stability · brand customization
Recommended configuration
Appearance supports hotel brand customization: color matching, material, logo and space tonality are consistent
The interface supports multi-language switching (configured according to the source structure)
Optional ID card reading module, after identification can query my reservation and check-in related information
Interfacing with the hotel PMS system to support information query such as room status, room price, catering, surrounding guidelines, etc.
Deployment Points
Install it in a conspicuous position in the lobby without obstructing the moving line, avoiding the luggage passage.
Positioned as a complement to front office services rather than a complete replacement, complex business is still manual.
24-hour unattended scene needs to evaluate operation stability: remote monitoring, abnormal self-recovery, night brightness adjustment
Establish linkage mechanism with concierge/front desk to respond quickly when equipment is abnormal
Station Airport Scene Schematic: Passenger Self-service Inquiry Flight Information
The waiting hall has a large flow of people and strong mobility, a large amount of passenger luggage and a fast pace. The equipment needs to withstand high-frequency use and a certain degree of bumping, and the information should be kept accurate in real time.
Recommended screen size
27-32 inches
Core module
Multi-language, large screen display
Docking system
Real-time data of shift and ticket checking
Key points of qualification
Anti-dumping · Anti-collision · Quick repair
Recommended configuration
Interface supports multiple languages, taking into account international travelers
Interfacing with real-time data system such as shift, ticket gate and delay information
When the information display density is high, consider a larger screen configuration (e. g. 27-32 inches and above)
Optional enlarged font and barrier-free mode to cover special travelers
Deployment Points
The waiting/departure hall is deployed in a prominent position to avoid the main passenger flow channel.
Anti-dumping and anti-collision performance
High-frequency use scenarios give priority to models with rear maintenance doors for quick maintenance.
Preparation Content Caching and Offline Degradation Strategy under Concurrent Large Passenger Flow
Schematic of Library/Cultural Center Scene: Reader Self-service Collection Retrieval
The environment in the museum requires quiet, and readers' search habits tend to be refined. The venue usually has a unified guide and space design style, and is sensitive to the adaptation of equipment noise and appearance.
Recommended screen size
21.5-23.8 inches
Core module
Collection Retrieval, Barcode/RFID
Docking system
Library management system
Key points of qualification
Low Noise · Unified Guide
Recommended configuration
Docking with the library management system to support collection retrieval and on-shelf status query
Optional bar code/RFID scanning module, auxiliary find book positioning
The search software interface adapts fine classification search habits (title/author/classification number, etc.)
Low noise heat dissipation design, suitable for quiet reading environment
Deployment Points
The entrance or floor navigation area is deployed to facilitate the reader's first search.
The appearance style proposal is consistent with the overall guidance system in the museum.
Pay attention to standby power consumption and silent mode at night
Scenario of Enterprise Front Desk: Visitors Self-service Query Reservation and Visit Information
Front desk space is usually limited, and visitor information inquiries involve data compliance requirements such as personal information protection. Enterprises generally hope that the equipment can reflect the brand image and try to get through the reservation process.
Recommended screen size
21.5-23.8 inches
Core module
Visitor query, identity verification (optional)
Docking system
Visitor system
Key points of qualification
Data Compliance · LOGO Customization
Recommended configuration
Interfacing with the visitor management system: query reservation status, interviewee information, visit guidelines
Optional identity verification module can be used to query the corresponding reservation information after confirming the identity.
Appearance support enterprise LOGO and VI customization
Support unified background update of company introduction, department floor, park guidelines, etc.
Deployment Points
When front desk space is limited, give priority to the more flexible L-type machine
The storage and transmission of visitor data must meet the internal compliance and personal information protection requirements of the enterprise.
The query content and visitor information display shall conform to the internal data specification of the enterprise.
Peak multi-visitor concurrent query stability to be verified during the acceptance phase
Extended reading: QUNMAO engineers can be consulted for the selection of L-type machines in space-constrained scenarios; See details for fuselage structure and dimensions.K-type horizontal inquiry machine product details。
First go through the selection: the three-step decision method.
After finishing the 8 scenes, give a set of general judgment order to avoid being carried away by the parameter table:
STEP 1
Set scene priority
First, distinguish which drive the demand: function (information inquiry/identification), space (point compactness), compliance (trust creation/financial authentication/personal insurance), find out the hardest constraint, and configure it.
→
STEP 2
Fixed configuration combination
Determining the screen size x function module x system docking list within the constraint, forming a page of "selection requirements table", holding it to inquire, is much more reliable than placing an order against the specification table.
→
STEP 3
Fixed deployment operation and maintenance
Point and line, peak concurrent, maintenance mode (after opening maintenance door/remote management), consumables spare parts, directly affect the long-term use cost, don't wait for installation before making up.
Four high-frequency rework errors, self-examination before inquiry
Only according to a general specification sheet to place an order, to the scene to find the size, module, interface does not match
Ignoring compliance and qualifications, government trust creation and bank security certification will not be exposed until the bidding or acceptance stage.
Ignoring the deployment environment, the moving line is blocked, the noise exceeds the standard, and the anti-dumping is insufficient.
Neglecting operations and maintenance, with no clear plan for consumable replacements, software upgrades, or spare parts support.
When making inquiries, the "scene type point quantity screen size intention function module list compliance requirements" is given to the supplier at one time, and reliable schemes and quotations can usually be obtained in one round. Model parameter comparison can be referredK-type horizontal inquiry machine product details。
Frequently Asked Questions (FAQ)
Can the same K-type horizontal query machine take into account the query requirements of multiple scenarios?
The hardware level can be superimposed with a variety of auxiliary modules (card reading, code scanning, etc.), but the query interface logic and business system docking is usually more reasonable according to the main scene design-for example, the hospital scene gives priority to the aging query interface and HIS docking, while the enterprise front desk gives priority to visitor information query and guidance. The hardware can be reused, and the software configuration is recommended to be planned separately by scenario.
Are the screen size requirements for K-type horizontal inquiry machines the same for different scenes?
It's different. For scenes with a single query function, such as hospital report query and enterprise front desk, small and medium-sized configuration is basically sufficient. For scenes such as stations and airports that have higher information display density and require multiple pieces of information to be presented at the same time, larger size configuration can be considered. Specific specifications can be referredK-type horizontal inquiry machine product detailsThe model control in.
In scenarios with stringent qualification requirements, such as government service halls and bank branches, what key aspects should be verified prior to procurement?
In addition to hardware parameters, it is also necessary to verify whether the supplier has complete bidding qualifications, whether it supports the adaptation of the credit creation/localization system (government affairs scenario), and whether it has a security certification scheme (banking scenario) that meets the requirements of the financial industry. It is recommended that these compliance requirements be clearly listed in writing at the inquiry stage to avoid qualification mismatches only after winning the bid.
How to choose K type horizontal inquiry machine and L type machine?
It mainly depends on the spatial and functional orientation. The K-type machine screen is located above the fuselage table top and is horizontal inclined plane. It is suitable for placing the cabinet surface and the periphery of the service desk to guide users to stand or look down. It can carry more auxiliary modules such as card reading and code scanning, and it is also more convenient to display various query contents on the screen. The L-type machine occupies a more compact area and has a simpler structure, which is suitable for narrow spaces such as the front desk. If the same scene has sufficient space and many functional modules, the priority is K-type. If you are not sure, you can give the on-site dimensional drawing to QUNMAO engineer and recommend it according to the actual moving line.
How does appearance customization and system docking generally advance?
Appearance customization (color matching, material, LOGO) can confirm the design draft and proofing when the project starts. System docking (HIS, government cloud, PMS, visitor system, etc.) requires the customer to provide interface documents or open test environment, and QUNMAO evaluates the workload and construction period according to the interface list. It is suggested to confirm these two items simultaneously in the inquiry stage to avoid affecting the overall delivery rhythm.
Request for QUNMAO K horizontal inquiry machine industry solution
If you have found a configuration direction that matches your own scenario, please contact QUNMAO engineers for more specific selection suggestions. If your scenario does not belong to the above 8 categories, you can also directly tell us the situation on site, and we will provide a configuration scheme according to actual requirements instead of simply applying a certain template.
Request the QUNMAO K Horizontal Inquiry Machine Industry Solution: Please leave your scenario type (such as hospital/government/bank, etc.) and deployment quantity, and QUNMAO will match the corresponding configuration scheme and quotation for you.
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Release date: 2026-09-08
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