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Release date: 2026-09-09
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AtK-type horizontal inquiry machine applicable scene inventoryIn, we listed the hospital as one of the eight typical scenarios, and briefly mentioned the two functional directions of registration payment and report inquiry. However, the complexity of the hospital project is far more than "putting in an inquiry machine"-it involves outpatient dynamic line design, HIS system docking, aging interaction, and material requirements related to hospital feeling. If any link is not well planned, the equipment may be "usable but not usable" after it arrives.
This article focuses on the scene of the hospital, and explains clearly the complete scheme of the K-type horizontal inquiry machine landing in the hospital: from the pain point of the scene to the functional planning, from the point design to the system docking, to the aging design, concurrent stability requirements, and what details should be verified during the procurement acceptance. QUNMAO has accumulated a set of relatively mature deployment logic in the process of delivering related projects of hospital self-service registration machine and hospital self-service payment inquiry machine to hospital customers. This plan is to put this logic on paper for the reference of purchasers.
The deployment of the K-type query machine in the hospital scenario is usually not a single function, but a combination of functions around the entire outpatient process. Specific to model selection, optional functional modules and customization capabilities, can be comparedK-type horizontal inquiry machine product detailsfull range of specifications in. The following are common functional planning directions:
| Functional module | Specific details | Dependent Systems/Hardware |
|---|---|---|
| Self-service registration | Query by department, doctor and time period and complete registration | HIS system docking |
| Self-service payment | Outpatient Fee Inquiry and Online Payment | HIS system payment interface docking |
| Report Query | Online query and printing of inspection and inspection reports | Reporting System Interfacing Print Module |
| Department Navigation | Guide to the location of departments in the hospital and the path of medical treatment. | In-hospital navigation data configuration |
| Expense Printing | Output registration form, payment voucher and expense list | Thermal/laser printing module |
In terms of screen configuration, the recommended interval for QUNMAO hospital scenes is 21.5-27 inches, and priority is given to configuring aging UI and ID card/medical insurance card reading module-the more focused the function, the simpler the interface, and the more suitable it is for self-service operation of patients during peak periods. For specific configuration suggestions, please referK-type horizontal inquiry machine applicable scene inventoryA quick look at the hospital scene in.
The point design directly determines the actual utilization rate of the equipment. The common point planning of the horizontal query machine in the hospital is as follows, and the point and deployment ideas for more scenarios can be extended to read.K-type horizontal inquiry machine applicable scene inventory：
| Location point | Crowd/Scene Coverage | Configuration recommendations |
|---|---|---|
| Outpatient Hall Entrance | Newly diagnosed patients, peak population of registered payment | Multiple parallel deployment, assume the role of diversion |
| Waiting area on each floor | Plus sign and payment demand of registered waiting patients | Single point deployment, close to elevator hall or waiting chair area |
| Next to Inspection Section/Inspection Section | Report query and print-based requirements | Focus on the stability of system integration and printing. |
HIS system docking
The core data such as registration, queuing and calling, and cost information all come from the hospital HIS (Hospital Information System). As the terminal hardware, the K machine needs to complete data interaction with HIS through a standard interface to ensure real-time synchronization of registration information and cost information and avoid inconsistent data between "equipment display" and "manual window. The K machine itself has the interface capability to interface with the business system, and the specific adaptation method depends on the interface document provided by the hospital HIS manufacturer.
Payment system docking
The self-service payment function needs to be connected to the payment channels approved by the hospital, and the transaction records need to be checked by the hospital financial system. The stability of the interface and data consistency are the core requirements of this part of the connection.
Reporting system docking
The report query function relies on the inspection/inspection report system of the hospital. It is necessary to ensure that the report can be synchronized to the query terminal in time after it is generated, and at the same time, the verification of patient privacy information (such as ID card/medical card verification) is taken into account to avoid information misdetection.
The proportion of elderly patients in the hospital is high, and the interface design and hardware configuration need to be considered. The inclined plane structure of the K machine itself can reduce the probability of accidental touch. The engineering principles of inclined plane angle, anti-accidental touch and ergonomics are detailed in detail.Structure Design and Ergonomics Analysis of K Type Horizontal Inquiry Machine：
During the morning peak of outpatient service and the release of expert numbers, a large number of concurrent access and transaction requests will occur in a short period of time, which puts forward clear requirements for the software and hardware of the equipment: at the hardware level, it is recommended to adopt industrial control motherboard to avoid jamming or crash of consumer hardware under long-term high load; The software level needs to confirm whether the background system can withstand multiple terminals to initiate registration and payment requests at the same time, avoid queuing for interface responses or even request timeouts. This part suggests that before the implementation of the project, combined with the actual daily outpatient volume of the hospital to do a concurrent pressure measurement, rather than waiting for the online to find the bottleneck. The overall selection and procurement points involving the terminal category can be referred.Self-service terminal (Kiosk) full product line guide。
According to QUNMAO's previous experience in the deployment of hospital self-service terminal projects, under the premise of reasonable planning of the number of points and function distribution, hospitals will generally observe the following change trends: the number of queuing numbers in registration and payment windows during peak hours decreases, and after some simple services (such as report inquiry and expense inquiry) are diverted by self-service equipment, the consultation pressure of manual windows will be reduced accordingly, the time taken up by repetitive inquiries at the guide desk has been released.
It should be noted that the specific drop in queue duration will vary depending on the original window configuration, daily outpatient volume, number of equipment points and patient structure of each hospital, and it is recommended to account for the actual trial operation data of your hospital after the implementation of the project, rather than directly applying the effect figures of other hospitals.
If your hospital is planning the upgrade of self-service registration, payment or report inquiry system, please contact QUNMAO engineer team. We will give specific suggestions on the number of points, function configuration and docking scheme according to the actual daily outpatient volume, department distribution and HIS system situation of the hospital, instead of simply applying standardized templates.
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