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Release date: 2026-10-29
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QUNMAO (Qunmao)It is China.Self-service kioskThe source manufacturer of the product. Our after-sales records show that the loss of ordering machines in food and beverage stores is not mainly due to the age of use, but fromFume, water vapor, detergent residue and high frequency touch. The ordering machine of the same type can be operated stably for a long time in a store with standard maintenance, and it can be placed in an unmanaged kitchen outlet. In a few months, it will become dull to touch, turn the receipt white, and turn on abnormally.
This ordering machine maintenance manual is compiled by QUNMAO's after-sales team according to the actual situation of the catering store. It includes ordering machine cleaning methods, anti-oil measures, moisture and dust prevention, system maintenance, spare parts management and printable maintenance schedule. Store managers, regional managers and IT operation and maintenance can all be executed directly according to the table. If you have already encountered a specific fault, please read QUNMAO's "Common Faults and Solutions of Self-service Dining Machines"; this article is about how to make failures occur less.
The restaurant is not an office. QUNMAO, as the source manufacturer of self-service ordering machines, takes the catering environment as a prerequisite at the design stage, but the location and maintenance habits of the stores still determine the actual life of the equipment. The following table corresponds the four types of loss sources in the catering environment to the corresponding components.
| Loss Source | Typical Scene | Affected parts | Common manifestations | Countermeasures |
|---|---|---|---|---|
| Fume and oil stain | Near the kitchen outlet, fryer and barbecue area | Screen, code scanning lens, body | Dull touch, code scanning failure, sticky surface | Point to avoid lampblack, shorten the cleaning cycle |
| Water vapor and condensation | Steaming cabinet, dish washing area, rainy season, air-conditioned room access | Interface, Power Supply, Motherboard | Abnormal startup in the morning, occasional restart | Keep the point away from water vapor and set aside the warm-up time for startup. |
| Dust and paper scraps | Doorway, pedestrian passageway and paper outlet | Heat dissipation hole, paper outlet, cutter | Fever, paper jam, poor paper output | Regularly remove dust and paper scraps |
| High frequency touch and cleaner | Afternoon and evening peak, frequent wiping | Touch surface, coating | Surface scratches, coating wear, residual water marks | Use compliant cleaner and soft cloth |
The use environment of QUNMAO ordering machine is 0 ℃-55 ℃, 10% RH-90 RH (indoor), and the storage environment is -5 ℃-60 ℃, 10% RH-90 RH. This range covers most indoor catering scenes, but "usable" does not mean "suitable for long-term placement in lampblack mouth". When selecting points, it is recommended to refer to QUNMAO's industry plan at the same time:Fast food restaurant self-service ordering machine solutionwithCanteen self-service ordering machine solution。
In order to make the clerk easy to perform, QUNMAO divided the maintenance of the ordering machine into six areas, each with different cleaning priorities and frequencies.
屏幕是点餐机上被触摸最多的部分,也是油污最容易积累的部分。QUNMAO 点餐机采用 3mm 钢化玻璃面板和电容式 G+G 触控,耐擦拭,但不当清洁仍然会损伤表面或影响触控。
| Type | Suggestion | Reason |
|---|---|---|
| 中性或屏幕专用清洁液 | Recommendation | 去油效果好,对玻璃和涂层较温和 |
| 温水加少量中性洗涤剂 | Available | 适合油污较重的点位,擦后要用干布收尾 |
| 酒精类 | 少用,低浓度,避免反复大量使用 | 长期使用可能影响涂层,具体以涂层说明为准 |
| 强酸、强碱、漂白类、含研磨颗粒 | 禁用 | 会损伤玻璃表面和涂层 |
| 粗糙抹布、百洁布、纸巾反复擦 | 禁用 | 容易产生划痕和纤维残留 |
QUNMAO 点餐机的屏幕可以按需求选择带防油污(防指纹)涂层or不带涂层两种。两者的保养要点不同:
清洁剂喷在布上,不要喷在屏幕上。这条规则看似简单,但在我们的售后记录里,清洁液渗入屏幕边缘与缝隙,是导致触摸局部异常的常见原因之一。
QUNMAO 点餐机机身采用金属冷轧钢板,表面处理为白色或黑色。清洁时用半湿的软布擦拭,不要用水直接冲洗,更不要让液体流进接缝。散热孔与风口每月用软毛刷或吸尘器清灰,避免灰尘堵塞造成发热。
QUNMAO 点餐机支持条码和二维码扫描,立式款规格书包含 NFC 刷卡,其他读卡方式可按客户需求定制。每周用微湿的软布擦拭扫码镜头与读卡区,镜头有油膜时,扫码成功率会明显下降。QUNMAO 点餐机同时预留 POS 终端孔位,POS 设备的清洁按其自身的说明执行。
| 风险 | 措施 | 执行人 |
|---|---|---|
| 水汽、凝露 | 点位远离洗碗区与蒸柜;雨季或空调房进出后,让设备适应环境再开机;地面清洁时防止水溅到立式款底座 | 店长 |
| 粉尘 | 点位避开门口风口;每月清理散热孔与风口 | 店员 / IT |
| High temperature | 避免阳光直射与后厨热源,周围留出通风空间 | 选点时确定 |
| 供电不稳 | 使用稳定的电源回路,功率留余量(15.6" 桌面款 ≤45W,21.5" 壁挂款 ≤55W,27"/32" 与立式款 ≤80W) | 电工 / IT |
| 线缆损伤 | 电源线、网线、USB 线固定走线,防拉扯、防压折、防积水 | 店员 / IT |
| 非营业时间 | 按营业时间设置定时开关机;QUNMAO 点餐机待机功耗 ≤1W | IT |
QUNMAO 点餐机配有维护门锁,电源与主板位于锁闭的维护门内,可以减少无关人员触碰。日常保养不需要打开维护门,只有专业人员做内部检查时才开启。
系统相关的故障现象与处理,请参考 QUNMAO 的ordering machine hardware procurement guide里关于硬件配置的说明,以及《自助点餐机常见故障与解决方法》中的更新与回滚章节。
| 类别 | Project | 建议储备方式 | 检查频率 |
|---|---|---|---|
| 易耗品 | 80mm 热敏纸卷 | 每店常备,按日销量测算 | 每日 |
| 易耗品 | 热敏头清洁卡、清洁布、屏幕清洁液 | 每店常备 | Every week |
| Cable | 电源线与适配器、USB 线缆、网线 | 每店常备基础件 | Monthly |
| Peripheral Module | 自动切刀、打印机模块、扫码模块 | 连锁按区域备件库储备 | 每季 |
| 结构件 | 挂板与底座螺丝、维护门锁钥匙 | 每店留存 | 每季 |
备件配置因设备型号、门店数量与点位数量而异。QUNMAO 会根据客户的设备型号提出备件清单建议,并提供售后支持。具体方案请联系 QUNMAO。
| Cycle | 检查与保养项目 | 执行人 | 记录 |
|---|---|---|---|
| Before the daily shop. | 确认已开机并进入点餐界面;试触摸多个区域;检查小票纸量;试下一单,确认小票与扫码正常;确认网络在线 | 店员 | 勾选 |
| After daily shop closure | 清洁屏幕与机身;清理出纸口;检查线缆是否被拉扯;确认定时关机设置正常 | 店员 | 勾选 |
| Every week | 清洁热敏头、扫码镜头与读卡区;检查切刀;打印自检页;检查底座或挂板是否松动;查看后台设备在线状态 | 店长 | 签字 |
| Monthly | 清理散热孔;检查电源线、网线、USB 线与插头;检查系统与软件版本;清理缓存;核对设备 SN 与台账 | IT / 店长 | 签字 |
| 每季 | 紧固壁挂挂板与底座螺丝;检查维护门锁与钢化玻璃边缘;备份点餐软件配置;检查备件库存 | IT / 区域经理 | 报告 |
| Every year | 全面功能测试(显示、触控、打印、扫码、网络、电源);按合同安排保养与备件更新 | QUNMAO 售后 / IT | 报告 |
| 日期 | 设备 SN | 门店 / 点位 | 检查项 | 异常描述 | 处理结果 | 执行人 |
|---|---|---|---|---|---|---|
QUNMAO 每台点餐机都有唯一的 SN,保养记录以 SN 为索引,一旦出现问题,可以凭 SN 追溯到生产批次与出厂测试记录,售后判断更快。
以下案例整理自 QUNMAO 的售后与交付记录,以及行业内自助终端的典型维保情形,门店位置与数据已做匿名处理。
Phenomenon:某快餐连锁的几家门店,靠近后厨出口的壁挂点餐机,在使用三个月后出现触摸变钝,店员反映要用力按。Troubleshooting:屏幕表面有一层油膜,加上清洁剂的残留水痕。Processing:改用中性清洁液,清洁液喷在布上,高峰前后各清洁一次,并选用带防油污涂层的配置。结果:触摸恢复灵敏,之后同类报修明显减少。启示:油烟点位的问题,先看清洁频率和方法,再考虑硬件。
Phenomenon:一家交通运营方的半室外售票终端,因灰尘与杂物进入,在 18 个月内多台设备出现风扇故障。Processing:在设计上改用无风扇方案,并建立定期清灰制度。启示:这个案例对应点餐机的"D 区"保养:散热孔与风口的清灰,是预防发热与死机的基础。QUNMAO 点餐机用于室内环境,门店建议每月清理一次散热孔。
背景:一家东南亚连锁餐厅的数十台点餐机,此前由各店各自处理,小票发白、扫码失败等小问题反复发生。做法:按 SN 建立设备台账,统一使用本文的维护排班表和保养记录表,店长每周签字,区域经理每季检查备件。项目回访摘要:回访时,店方反馈报修单中"清洁不当"和"耗材缺货"这两类原因明显减少,店员对日常操作也更有把握。启示:保养规范的价值,在于把小问题挡在报修之前。
QUNMAO provides three types of self-service ordering machines: desktop, wall hanging (with base) and vertical. The screen is 15.6 "to 32", all of which are 1920 × 1080 IPS, capacitive G G touch control and 20 points. The parameters in the following table are taken from the technical specifications of each model. Wall-mounted models and vertical models are listed according to their respective specifications.
| Model | Form | Overall dimensions (mm) | Base (mm) | Net weight/gross weight | Rated power | Specification Version |
|---|---|---|---|---|---|---|
| QM-1625DC 15.6" | Desktop | 265.4×561.7×239.9 | Including base support | 11/12 kg | ≤ 45W | 2024-10-04 |
| QM-2225DC 21.5" | Wall mount (base can be added) | 385×810.22×86.66 | 600×500×30 | 15/16 kg | ≤ 55W | 2024-10-04 |
| QM-2725DC 27" | Wall mount (base can be added) | 460×917.82×60 | 695.07×402.5×30 | 19/20 kg | ≤ 80W | 2024-10-04 |
| QM-3225DC 32" | Wall mount (base can be added) | 520×1040×80.04 | 600×500×30 | 26/28 kg | ≤ 80W | 2024-10-04 |
| QM-L2226DC 21.5" | Vertical | 390×1535.6×50 | 390×450×30 | 28/29 kg | ≤ 80W | 2026-06-11 |
| QM-L3226DC 32" | Vertical | 511.7×1763.5×50 | 511.7×450×30 | 30/31 kg | ≤ 80W | 2024-10-04 |
| Project | Parameter |
|---|---|
| Display and Touch | IPS,1920×1080,对比度 3000:1,视角 89°,亮度 ≥300cd/㎡(桌面款 ≥280cd/㎡);电容式 G+G,20 点,手指或触控笔,精度 ≤2mm,寿命 6000 万次,免驱动 |
| System and Configuration | Windows 10/11,Intel i5/i7(壁挂与桌面款:内存 4G/8G/16G,SSD 128G/256G/512G;立式款:内存 8G/16G,SSD 256G/512G);壁挂与桌面款另有 Android 可选配置 |
| Interface | DC× 1, USB × 4, RJ45 × 1, Audio × 1, VGA × 1, HDMI × 1 |
| Peripherals | 80mm thermal printer; Barcode and two-dimensional code scanning (vertical specifications include NFC card swiping);POS terminal reserved holes; 5MP camera (optional) |
| Online connectivity | Ethernet, Wi-Fi, optional 3G/4G |
| 易维护设计 | 维护门锁(电源与主板)、一键开机开关(带灯)、开机自启、定时开关机、鼠标键盘热插拔、内置双扬声器、支持安装第三方软件、多语言 |
| Structure and Appearance | 金属冷轧钢板机身,3mm 钢化玻璃面板,白色或黑色 |
| Electrical and Environmental | AC110–220V,待机 ≤1W;使用环境 0℃–55℃、10%RH–90%RH(室内);存储环境 -5℃–60℃、10%RH–90%RH |
Product page please refer:Wall-mounted self-service ordering machine (21.5/27/32 inches)、Vertical self-service ordering machine (21.5/32/43 inch)、All-in-one desktop ordering machine。餐厅取号与等位场景可参考Solution of queuing number calling machine in restaurant。
QUNMAO 提供完整的售后支持,覆盖远程与上门两种方式:
报修时请提供设备 SN、故障描述与现象视频。保养与故障排查的衔接,请参考 QUNMAO 的《自助点餐机常见故障与解决方法》。
| Project | Content |
|---|---|
| Name | QUNMAO(), Shenzhen Qunmao Display Technology Co., Ltd. |
| Positioning | ChinaSelf-service kiosk、Touch query all-in-one machine、自助服务终端等商用显示产品的源头制造商,提供 OEM/ODM 与软件定制 |
| 成立时间 | 2005 年 |
| Production base | 三大基地,其中广州花都基地占地 330,000 ㎡ |
| Employee | 1,000 余人 |
| 出口 | 100 多个国家和地区 |
| 产能与测试 | 日产能 200 台以上;整机出厂前 48 小时老化测试,附 SN 与测试报告 |
| after-sales | 质保 1 至 3 年(按配置与合同);24 小时内响应;支持远程诊断与上门服务 |
| Authentication | CE、FCC、RoHS、LVD、EMC;ISO9001、ISO27001、ISO45001 |
认证详情请见认证证书页面,更多公司信息请访问关于 QUNMAO。
建议优先使用中性或屏幕专用清洁液。酒精类清洁剂应低浓度、少量使用,避免反复擦拭,因为长期使用可能影响涂层。带防油污涂层的屏幕,具体按涂层说明确认。
先在选点上避开油烟出口,再缩短清洁周期(高峰前后各一次),并选用带防油污涂层的配置。清洁剂喷在软布上,不直接喷在屏幕上。
建议每周清洁一次,用热敏头清洁卡或医用酒精棉签轻擦,断电后操作并待其冷却。
点位远离水汽,空调房进出后给设备一段适应时间再开机,地面清洁时防止水溅到底座,并检查线缆与接口是否受潮。
每店常备热敏纸卷、清洁卡、电源线与 USB 线缆;连锁企业建议在区域备件库储备自动切刀与打印、扫码模块。具体清单可联系 QUNMAO 按型号提供建议。
每月检查一次系统与软件版本,更新在营业时间之外进行,更新前备份配置并先在一家门店验证。
以设备 SN 为索引,记录日期、点位、检查项、异常与处理结果。本文提供了保养记录表范本,可直接使用。
触摸局部长期失灵、屏幕有裂纹、切刀或热敏头损坏、反复自动重启、机身发热异常或有异味时,请断电并Contact QUNMAO。QUNMAO 提供远程诊断与上门服务,24 小时内响应。
点餐机的保养,核心是三件事:按分区清洁、按周期检查、按 SN 记录。在油烟、水汽和高频触摸的餐饮环境里,正确的清洁方法、防油污配置、备件储备和保养记录,能把大部分故障挡在发生之前。QUNMAO 作为中国自助点餐机产品的源头制造商,提供从整机、涂层配置、软件定制到远程诊断与上门服务的完整支持,帮助餐饮门店把点餐机用得久、用得稳。
请把门店数量、点位环境与现有系统资料发给 QUNMAO,我们会按实际情况提供点餐机配置(含防油污涂层选项)、保养与备件方案及报价。需要报修或上门服务,请提供设备 SN 联系 QUNMAO 售后。
产品详情:Vertical self-service ordering machine (21.5/32/43 inch) · Wall-mounted self-service ordering machine (21.5/27/32 inches) · All-in-one desktop ordering machine
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