Scheme of Catering Queuing and Calling Machine: Peak Number Puming, Calling and Queuing Management-QUNMAO

Release date: 2026-10-29

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Scheme of queuing and calling machine for catering: number picking, calling and waiting management during peak hours

At the noon and evening peak of the restaurant, the loss often occurs at the door: customers see the long line turn around and leave, someone claims to "not hear" when calling, and the front desk staff are too busy shouting to attend to the reception. These three issues are difficult to resolve simply by adding more staff; a more effective solution is to implement a system tailored to the restaurant.Catering Queuing MachinePlan.

This article is about this.Catering Queuing Scheme:UseRestaurant number picking machineShunt, with call screen and voice managementallelic system, and then linked with the self-service ordering machine to "order first and wait later". The equipment in this paper is based on QUNMAO number picking machine,Restaurant calling machineSupporting equipment and QUNMAO self-service ordering machine are taken as an example to explain how to match, how to set rules and how to use data to improve peaks.

QUNMAO restaurant queue calling machine ticket kiosk and waiting display — QUNMAO Catering Queuing Machine: Restaurant Number Pinning Machine and Queuing Display

Three major pain points to be solved by 1. catering queuing machine

Table 1 Three major pain points and corresponding design of catering queue
Pain point	Cause	Impact on operations	Corresponding design
Peak-hour congestion	Customers gathered at the store, the manual registration speed could not keep up, and people gathered at the door.	The entrance is blocked, inconveniencing seated customers and deterring new ones.	The number picking machine in the restaurant is diverted, and customers can walk away or sit down after picking up the number.
Disputes over the number	Manual announcements are hard to hear, and the rules are not transparent.	Disputes between customers and employees affect word of mouth	Add a digital display for calling numbers and voice announcements, and clearly state the no-show policy on the receipt.
allelic loss	Don't know how long to wait, waiting process nothing to do	The number of customers who give up after taking a number has increased, affecting table turnover.	Show the expected waiting, provide content and order first during the waiting period.

These three pain points are interrelated and cannot be solved by any one alone. QUNMAO has a set of restaurant number picking machine, number calling equipment and system software.Catering Queuing SchemeThe value lies in connecting the number taking, calling, equating care and ordering into a smooth chain.

How to match the 2. catering queuing machine: number picking machine, number calling screen and notification

A set of queuing equipment in the restaurant consists of three parts: taking the number, displaying the broadcast and notifying. QUNMAO's number picking machine and number calling equipment are all produced and sold by itself. The following table is the configuration idea under the restaurant scene.

Table 2 Equipment configuration of catering queuing machine
Part	Device	The role of the restaurant.
Get a number	QUNMAO QM-PT10 number picking machine(10.1 inch capacitive touch screen; 80mm thermal printer optional; Barcode, two-dimensional code and NFC optional)	Customers choose the number of tables according to the number of people, and print the number and the number of tables in front of the receipt.
Display	Multimedia all-in-one, wireless window display (used as reception desk display)	The waiting area displays the current calling and waiting list, and plays the menu and active content at the same time.
Broadcast	Queuing and calling speakers	Voice Broadcast Current Number and Table Type
Operation	Wireless Terminal Controller	Reception staff call, re-call, pass and confirm seating
Notice	Software customization	QUNMAO software supports customization and can integrate with customers’ existing appointment and notification channels.

2.1 configuration by restaurant size

Table 3 Configuration ideas of queuing machines for restaurants of different sizes
Scale	Numbering machine	Display and Broadcast	Rules
Small dining room (one entrance, few tables)	1 unit	1 multimedia all-in-one machine or display, 1 set of speakers	Single team single number or two-gear table type
Medium-sized restaurant (multi-table, with private rooms)	1-2 units	Waiting area multimedia all-in-one machine, reception desk display screen, multi-channel sound box	Group calling, table type matches empty table
Chain & Mall Catering Area	1-2 units per store	Unified display content and call voice	Uniform Rules, Uniform Statistics

Restaurant call machines and pick-up machines should avoid lampblack and humidity at the point of the catering scene. QUNMAO number picking machine is used in an environment of 0 ℃-55 ℃, 10% RH-90 RH (indoor), and can be placed near the reception desk at the door and away from the air outlet of the back kitchen.

Calling rules for calling machines in 3. restaurants: single team number and group number

Table 4 Comparison of Catering Calling Rules
Rules	Method	Applicable Restaurant	Advantages	Points to note
Single Team Number	All customers in a queue, according to the number order call number	Table type single small restaurant, fast food	The rules are simple, customers can understand them at a glance.	When the table type does not match, it is easy to have a large table vacant.
Group call	According to the number of table types, such as 1-2 people, 3-4 people, more than 5 people, private rooms, each line up	Medium and large restaurants, hot pot, barbecue	The table type matches the empty table and turns over more smoothly.	Need a clear number interface to avoid the wrong customer selection

3.1 Four Practices to Reduce Number Disputes

The rules are printed on the receipt:Call again several times, delay or void after passing the number, and tell the customer when picking up the number.
Screen display plus voice:When calling, the screen displays the number and broadcasts by voice at the same time to reduce "not heard".
Recall Interval:Set an appropriate number and interval of re-calls to avoid noise caused by continuous shouting.
Number of digits delayed:It is easier to be accepted by customers to postpone several positions after passing the number instead of directly invalidation.

QUNMAO restaurant waiting area display and calling speaker — Call screen and call speaker in the waiting area of the restaurant

Allelic Care in 4. Allelic Systems: Making Waiting Acceptable

A good allele system is not only to arrange numbers, but also to make customers willing to wait. Customers are willing to wait, provided that they know how long to wait and the waiting process is not boring. Allowable care can be designed from the following three aspects.

Arrive at the storeGet a numberSelect the number of people on the restaurant number picking machine, print the number of the receipt, the number of tables in front and the expected waiting.

Waiting...Look at the screenThe waiting area screen displays the current call number and queue progress, while playing menus, activities and new products.

Waiting...Order first.During the waiting period, use the self-service ordering machine or your own channel to order first to reduce the waiting after sitting.

Calling the numberScreen display plus voice叫到号码时屏幕与音箱同步提示,顾客到接待台确认。

入座确认入座接待人员用无线终端控制器确认,系统记录等位时长。

信息前方桌数、预计等待时间与过号规则,让顾客心里有数。

Content等候区屏幕展示菜单、活动与新品。QUNMAO 多媒体一体机支持 4K 视频与图片解码播放,内容按客户需求定制。

Service安排座位、饮品与儿童区等线下服务,与屏幕信息配合。

五、与点餐系统联动:先点后等

餐饮排队机管的是"等位",自助点餐机管的是"点单"。两者联动,可以让顾客在等位期间就完成点餐,入座后后厨已经开始备餐,出餐更快。这是 QUNMAO 排队机与自助点餐机两条产品线结合的典型用法。

① 取号餐厅取号机取号

② 先点餐等位期间在自助点餐机下单

③ 叫号叫到号码,接待确认

④ 入座订单与桌号绑定

⑤ 出餐后厨已备餐,上菜更快

点餐设备:QUNMAO 自助点餐机有桌面款 QM-1625DC(15.6")、壁挂款 QM-2225DC/QM-2725DC/QM-3225DC(21.5"/27"/32",可加底座)与立式款 QM-L2226DC/QM-L3226DC(21.5"/32")。产品页:All-in-one desktop ordering machine、Wall-mounted self-service ordering machine、Vertical self-service ordering machine。
系统对接:QUNMAO 软件支持定制,可对接客户自有的点餐、KDS 或后厨系统,订单与桌号、号码关联,具体对接方式按客户现有系统确定。
行业方案:可参考 QUNMAO 的Fast food restaurant self-service ordering machine solutionwithCanteen self-service ordering machine solution。

六、餐饮排队叫号方案中的外卖与自提分流

餐厅里常常同时有堂食、外卖与自提三类顾客,混在一起叫号会互相干扰。建议分三条线:

表 5 堂食、外卖与自提的分流设计
Type	号码设计	Display and Broadcast	取餐方式
堂食	按桌型分组,带桌型前缀	等候区屏幕与音箱	接待台确认入座
自提	独立前缀	取餐口附近的显示屏	出餐后叫号取餐
外卖	独立前缀或与外卖平台订单号对应	骑手等候区显示,不占用堂食叫号	骑手凭订单号取餐

七、餐饮排队机的数据:怎样用统计改善高峰

表 6 餐饮排队常用统计指标
Indicator	Definition	怎样使用
取号量	按时段与桌型统计的取号数量	判断高峰时段与桌型结构
各桌型平均等位时长	从取号到入座的平均时间,按桌型拆分	发现哪类桌型紧缺,调整桌位布局
放弃等位比例	取号后未入座的号码占比	评估等待时长与等位关怀是否有效
翻台间隔	同一桌从离座到下一桌入座的间隔	评估叫号与清台的衔接效率
过号率	过号数量占叫号数量的比例	评估叫号提示与重呼规则

QUNMAO餐饮排队叫号终端支持取号与办理记录实时统计、数据留存导出,建议按周复盘:高峰时段取号量大、平均等位时长长的桌型,是调整桌位与人手的重点;放弃等位比例高,就先检查预计等待的显示是否准确、等位期间有没有内容。

QUNMAO(群茂)是中国自助终端产品的源头制造商,也是排队机厂家:从触摸屏取号机到叫号屏、排队叫号音箱、窗口显示屏与无线终端控制器,整套排队叫号机配套设备由 QUNMAO 自己生产、配套售出,并提供自有的叫号系统软件;客户已有排队软件的,也可以对接使用。

八、荷兰餐厅的使用反馈:三个案例

以下是 QUNMAO 在荷兰餐饮客户中的三个餐饮排队机项目的使用反馈。餐厅信息已匿名处理,文中写明设备数量与客户反馈。

案例一 · 阿姆斯特丹亚洲连锁餐厅:3 家门店统一等位规则

配置:每店 QUNMAO 取号机 1 台、多媒体一体机 1 台、音箱 1 套、终端控制器 2 个,共 3 家门店;规则为按 1–2 人、3–4 人、5 人以上三档桌型分组叫号。客户反馈:餐厅表示,周末晚高峰门口聚集的人明显减少,顾客取号后在附近走动或坐下等待;放弃等位的顾客比例由上线前约五分之一降到约八分之一;过号纠纷在上线后的几周里几乎不再出现,因为规则已经印在小票上。

案例二 · 鹿特丹商场美食广场:取号机加先点后等

配置:QUNMAO 取号机 2 台、多媒体一体机 2 台、音箱 2 套,并与店内的 QUNMAO Vertical self-service ordering machine 4 台联动;软件按客户要求定制,对接其点餐系统。客户反馈:商场运营方表示,顾客取号后在等位期间先在自助点餐机下单,入座后上菜速度更快;午餐时段平均等位时长较上线前缩短,运营方形容为"从站着等变成了坐着等"。

案例三 · 乌得勒支火锅店:包间与大桌的桌型匹配

配置:QUNMAO 取号机 1 台、多媒体一体机 1 台、接待台无线窗口显示屏 1 块、终端控制器 1 个、音箱 1 套;规则为 1–2 人、3–4 人、5–8 人与包间四档。客户反馈:餐厅表示,桌型分组后,大桌不再因为小桌顾客先到而被占用,5 人以上的顾客等位时间更可预期;接待人员不用再翻手写名单,更多时间用在安排座位与服务。

九、餐饮排队机怎么选:餐厅取号机与叫号配套的十项检查清单

餐厅类型:快餐、正餐、火锅、美食广场,决定叫号规则与桌型数。
桌型与座位数:决定分组叫号的档位。
取号机形态与数量:入口宽度与高峰客流决定取号机数量。
显示与音箱:等候区面积决定多媒体一体机与音箱数量。
通知渠道:是否需要对接客户自有的预约与通知渠道。
与点餐联动:是否要做先点后等,是否需要对接点餐、KDS 或后厨系统。
环境:点位避开油烟与潮湿。
语言:界面、小票与语音需要哪些语言。
安装条件:网络信息点位置与 220V 供电点。
售后与试用:质保 1–3 年,24 小时响应,远程与上门服务;支持试用。

询价时,请把餐厅类型、桌型与座位数、高峰客流、是否需要先点后等与对接系统发给 QUNMAO,我们按实际情况提供餐厅叫号机与餐饮排队机的配置清单与报价。

十、产品与规格:QUNMAO 餐厅取号机 QM-PT10

QUNMAO 成立于 2005 年,拥有三大生产基地,其中广州花都基地占地 330,000 ㎡,员工 1,000 余人,产品出口 100 多个国家和地区,日产能 200 台以上;整机出厂前经 48 小时老化测试,随机附 SN 与测试报告。认证包括 CE、FCC、RoHS、LVD、EMC,公司通过 ISO9001、ISO27001、ISO45001,详见认证证书页面with关于 QUNMAO。

下表参数取自 QUNMAO QM-PT10(10.1 寸 Android 版)技术规格书,版本 10.1-Android,修订日期 2025-4-25。更多型号见QM-PT Series Self-service Queuing Terminalwith排队叫号终端分类页。餐厅场景的行业方案见Solution of queuing number calling machine in restaurant。

表 7 QUNMAO QM-PT10 取号机技术参数
Project	Parameter
Display	10.1 英寸,1024×600,视角 89/89/89/89,对比度 1000:1,显示区域 216.58×135.36mm,LED 背光,亮度 ≥250cd/㎡,60Hz,16.7M 色
Touch control	Capacitive G G,20 points, finger or stylus, accuracy ≤ 2mm, life 60 million times, no drive
System	Android 11.0;3566 四核 1.8GHz;GPU Mali-G52;内存 4GB;存储 32GB;预装显示软件;支持安装第三方 APK
Interface and Network	USB×2;10M/100M 自适应以太网;内置 Wi-Fi(2.4G),蓝牙 BT4.2;3G/4G 可选
Optional Peripherals	80mm 热敏打印机;条码与二维码扫描,NFC 刷卡;POS 终端预留孔位;5MP 摄像头(可选,支持人脸识别)
Function	开机自启;一键开机开关(带灯);自定义定时开关机;内置双扬声器;鼠标键盘热插拔;英文与多语言;支持 4K 视频与图片解码
Fuselage	白色或黑色;金属冷轧钢板;3mm 钢化玻璃;维护门锁(电源与电路板)
重量与电气	净重/毛重 12kg/13kg(含底座支架);室内使用;AC110–220V;待机 ≤1W;额定功率 ≤26W;使用环境 0℃–55℃、10%RH–90%RH;存储环境 -5℃–60℃
Packing list	取号机 1 台、电源线 1 条、遥控器 1 个、Wi-Fi 天线 1 根、保修卡 1 份