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Published: 2026-10-17
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Solution of self-service terminal in government affairs hall: self-service service, proof printing, number taking and diversion, information guidance and unified management
QUNMAO Qunmao Source Factory provides an integrated scheme of "docking the hardware identity of self-service terminals with the government system of printing peripheral terminal application management platform" for government departments, public service agencies, smart city project contractors and government system integrators, helping the hall to hand over standardized and high-frequency matters to the terminals for completion, reducing window pressure and improving citizens' work efficiency and service consistency.
The core contradiction of the government hall is that the number of windows is limited and the demand for work is concentrated. QUNMAO Qunmao's government self-service terminal scheme aims at "diverting standardized matters, extending service periods and unifying service experience". It consists of vertical self-service terminals, number picking terminals, horizontal information inquiry machines and management platforms. It can be implemented in stages according to the size of the hall and the type of matters, and supports docking with existing government business systems.
With the self-service terminal as the entrance, it covers self-service affairs, certificate and document printing, number taking appointment, progress inquiry, policy announcement and information guidance, and is applicable to scenes such as government service center, tax and social security hall, certificate processing center, etc.
Government departments and public service agencies, municipal service centers, smart city project contractors, government system integrators (SIs), public service equipment dealers and regional distributors.
Terminal equipment, peripheral integration, terminal application customization, management platform, government system interface docking, bidding technical support, deployment training and long-term after-sales.
In the project communication with government departments and integrators, QUNMAO Qunmao summarized the typical demands of the government hall for self-service, and corresponded to the program capabilities one by one:
QUNMAO Qunmao government self-service terminal scheme adopts the four-layer architecture of "terminal layer-network layer-management platform layer-government business system layer". Each layer is decoupled, which is convenient for government agencies to implement in stages according to the scope of matters, security level and budget, and is also convenient for docking with the business systems of different suppliers.
Each module is designed according to "function-required peripherals-customer value" and can be combined according to item type and hall size.
| Functional module | Function Description | Required Peripherals | Customer value |
|---|---|---|---|
| Self-service | Display work guide, material list, form filling and appointment submission, and guide citizens to complete standardized matters | Touch screen, keyboard, speaker | Reduce window consultation and repeated guidance |
| Proof and Document Printing | Call government system data after identity verification, generate and print certificates, receipts, and process vouchers. | ID reading, thermal/dedicated printer, camera (optional) | Reduce window printing and submission |
| Identity verification | Confirm the identity of the clerk by reading the certificate, scanning the code or taking photos. | Certificate reading module, two-dimensional code scanning, camera | Traceable, clear responsibility |
| Number taking and reservation diversion | According to the type of item number, display queuing information, reservation window processing | Thermal printer, touch screen | orderly queuing, reasonable allocation window |
| Check application progress | Enter the voucher number or scan code to check the application status and processing results. | Touch screen, two-dimensional code scanning, digital keyboard | Reduce window inquiries |
| Policy announcement and information release | Display policy notices, business instructions, public service information and publicity content | Touch screen, speaker | Unified release, consistent information |
| Fee Payment | QR code or card reader to pay fees, fines or service fees, print receipts | Card reader, two-dimensional code scanning, printer | Relieve the pressure on the payment window, with specific channels assessed by project. |
| Multilingual and Accessibility | Multi-language interface switch, voice prompt, auxiliary operation | Speaker, interface customization, tactile keyboard (optional) | Serving foreign residents and special groups |
The scope of matters varies considerably from country to country and from agency to agency. QUNMAO QUNMAO recommends starting with process standards, clear materials, and low risk items, and then gradually expanding:
| Item Category | Typical matters | Proposed phase |
|---|---|---|
| Information inquiry type | Work guide, policy announcement, handling progress inquiry, business location guidance | The first stage can be quickly launched. |
| Number taking reservation class | Window number picking, reservation processing, queuing information display | First phase |
| Proof Print Class | Residence certificate, payment certificate, processing receipt, status certificate, etc., the specific type according to the provisions of the institution. | The second stage, need business system support |
| Application Submission Class | Form filling, material pre-examination, appointment submission | Phase two |
| Payment category | Fees, service charges, fines, etc., channels assessed by project | Phase II to III |
| Comprehensive service category | Multi-department joint affairs, cross-system business. | The third stage, according to the project planning |
Identity verification and proof printing are the most sensitive links in government self-service terminals. The principle of QUNMAO is that the terminal is responsible for safe collection, transmission and output, and the business rules and legal effects are defined by government agencies.
Identity systems vary widely from country to country, and QUNMAO evaluates and confirms the reading scheme by target country and project:
| Reading method | Applicable situations | Description |
|---|---|---|
| National Electronic Identity Card (eID) | Countries that have issued smart cards or contactless ID cards | Read modules and protocols assessed by target country |
| IC/ID/Contactless Card | Membership card, citizen card, social security card, etc. | Terminal support IC/ID/contactless card reading module |
| QR code scan | Electronic voucher, reservation code, two-dimensional code presented by mobile phone | Terminal support two-dimensional code scanning module |
| Passport reading | Foreign residents or cross-border affairs | Assess modules and compliance requirements by project |
| Take a photo to record. | Matters requiring retention of image records | Camera module, image storage and use policies defined by the organization |
The government terminal is open to the public, and security and privacy are the focus of procurement review. QUNMAO Qunmao from the terminal protection, communication and data, session management, audit and barrier-free five levels of design.
| Security dimension | Design measures | Description |
|---|---|---|
| Terminal protection | Kiosk lock mode, restricted system and USB access, cabinet lock | Enhancement measures such as tamper alarm are evaluated by project |
| communication security | Encrypted tunnel (such as TLS/VPN), private network access | Channel and key policies are configured according to government security specifications. |
| Data protection | Minimize collection, terminal does not store personal information for a long time, cache automatically cleared | The data protection policy is set by the organization and implemented by the terminal side. |
| Conversation Management | Timeout automatic exit, automatic clear input and cache | Timeout can be set by institution policy |
| Input protection | Digital keyboard anti-peep design, privacy distance layout | The layout of sensitive input area is planned according to the moving line of the hall. |
| Auditing and Logging | Operation log, device status log, exception alarm | The audit and monitoring system of the log can be connected to the organization. |
| Environment and Durable | Sheet metal paint body, industrial-grade devices, heat dissipation design | Adapt to the use of high-frequency public places, 7 x 24 hours operation |
| Accessibility | Operating height, voice prompt, tactile keyboard (optional), large font interface | Assessed according to target country standards e.g. ADA, EN 301 549 etc |
QUNMAO Qunmao provides secure and configurable terminal platform and interface support; data protection policies, business authorization, certification effectiveness and final security audit are determined by government agencies and national regulations. At the beginning of the project, we confirm the certification and compliance list of the target country with the customer and record it item by item in the scheme document.
QUNMAO Qunmao provides three types of products for the government hall: vertical self-service terminal, number picking terminal and horizontal information inquiry machine, which can be used alone or deployed in combination by pressing lines in the hall.
Vertical touch screen, high-quality sheet metal paint body and floor-standing wide base, capacitive or infrared touch optional, support Android or Windows system. According to the items, peripherals such as certificate reading, encryption/numeric keyboard, slip printer, two-dimensional code scanning, etc. are selected, which are suitable for matters that need to be completed at one stop, such as "input, verification and issuance", such as service inquiry, number-taking and form-filling, proof printing, etc.
View "Vertical Self-Service Terminal" product details →27-inch touch screen, integrated ID card identification, IC/ID/non-contact card reading, two-dimensional code scanning code, thermal slip printing, numeric keyboard, camera, human body induction and speaker. When no one is using, it can enter the low-power standby, and someone will wake up automatically and guide by voice. It is suitable for comprehensive self-service area and 24-hour self-service hall.
View "One-Stop Self-Service Terminal" product details →
K-type S-type curved metal base, the screen is ergonomic tilt angle, standing operating angle is comfortable, industrial capacitive ten-point touch. It is suitable for information inquiry, service guidance, process publicity and policy publicity of hall entrance, passageway and waiting area. The size can be expanded from 32 inches to 85 inches and customization is supported.
| Scene | Recommended models | Screen | Peripheral combination | Deployment location |
|---|---|---|---|---|
| Municipal Service Center Hall | Vertical self-service terminal | 27-32 inches | ID reading, camera, printing, keyboard, speaker | Self-service area |
| Window diversion and number taking | Number picking terminal/horizontal inquiry machine | 21.5-43 inch | Thermal printing, touch | Lobby Entrance |
| Information and Guidance | K-type horizontal query kiosk | 32-55 inches | Touch, Audio | Passage, waiting area |
| 24-hour self-service area | Vertical terminal (enhanced protection) | 27-32 inches | On-demand configuration, dust/highlight scheme evaluated by project | Independent self-help hall |
| Community/Branch Service Point | Compact Vertical Terminal | 21.5 inches | Code scanning, printing, card reading | Community Service Station |
Note: The above is the recommended configuration of QUNMAO Qunmao. The final dimensions, peripherals and systems are subject to the site survey and confirmation plan.
| Parameter item | 21.5 / 32 inch vertical terminal | 27-inch self-service inquiry terminal (high matching type) |
|---|---|---|
| Screen form | Vertical screen, 21.5 / 32 inch, support customization | 27 inch touch screen |
| Touch mode | Capacitive/Infrared Touch | Infrared/capacitive touch, outdoor high-brightness screen optional |
| Resolution | 1920 × 1080 Full HD | HD display, interface can be customized |
| Integrated Peripherals | Card reader, encryption keyboard, slip printer, scan code optional | ID card recognition, IC/ID/non-contact card reading, two-dimensional code scanning, thermal printing, numeric keyboard, camera, human body induction, speaker |
| Operating system | Android / Windows 可选 | Customized by Project |
| Fuselage and Installation | High-quality sheet metal paint, floor-to-floor wide base | Metal body stable base, optional dustproof and waterproof and wide temperature scheme |
| Power/Operation | AC 110-240V 50/60Hz,7 × 24 hours operation | 7 × 24 hours continuous operation, human body induction low power standby |
| Parameter item | Specification description |
|---|---|
| Screen size | 32 / 43 / 49 / 55 / 65 / 75 / 85 inch, support customization |
| Touch and resolution | Industrial capacitive ten-point touch, touch response time <5ms;1920 × 1080,43 inches and above support 4K |
| Tilt angle | Approximately 30 °-45 ° ergonomic viewing angle |
| Brightness/Contrast | 350CD/m/1200:1, viewing angle 178/178 |
| Operating System/Processor | Windows 10/11 IoT or Android 11;Intel Celeron J4125, optional Core i3/i5; Android solutions RK3568/RK3588 |
| Memory/Storage | DDR4 4GB/8GB/16GB;SSD 64GB–512GB |
| Interface and Network | USB × 4, HDMI, RJ45, audio, expandable serial port/RS232; Gigabit wired WiFi dual-band Bluetooth 4.2, optional 4G module |
| Body material | 1.5mm thick cold rolled steel plate, metal brushed spray plastic, tempered glass panel |
| Operating temperature/power supply | -10℃ ~ 50℃;AC 100-240V 50/60Hz, ≤ 150W |
Regional certifications (e. g. PVOC, RETIE, etc.) can provide certification information by target country and project. QUNMAO checks the access requirements of the target country at the offer and tender stages.
Note: The above is the standard configuration of the product. QUNMAO Qunmao supports software and hardware customization. The specific specifications are subject to the final confirmation plan.
The value of the government self-service terminal depends on the degree of access to the business system. QUNMAO Qunmao confirms the docking object, data flow direction, security requirements and joint debugging plan with the organization IT team or SI at the plan stage.
The use effect of the self-service terminal is directly related to the point. QUNMAO QUNMAO recommends that the site survey be completed during the program phase and that the self-service area be planned according to the line, privacy and accessibility requirements.
| Survey Project | Confirm content |
|---|---|
| Hall Plane and Moving Line | Location of entrance, pick-up area, self-service area, window area and waiting area |
| Power and Network | Number of points, voltage standard, network type (private network/VPN), standby link |
| Installation method | Ground fixing method, ground material and cable direction |
| Environmental conditions | Temperature, dust, direct sunlight, 24-hour operation requirements |
| Accessibility requirements | Operating height, traffic width, voice and auxiliary requirements |
| Operation and maintenance conditions | Consumables storage, maintenance channel and staffing |
QUNMAO Group promotes government affairs projects in stages, with confirmation nodes set up at each stage to facilitate the collaboration of institutional business departments, IT teams, procurement departments and integrators.
In the pilot phase, it is recommended that the agency and QUNMAO Qunmao jointly set evaluation indicators, such as the proportion of self-service business, average waiting time, change in window business volume, processing completion rate and equipment availability rate, to determine whether to expand the scope of deployment.
The following values are summarized from the perspective of public service operation. The specific effect depends on the scope of matters, the number of terminals and the layout of the hall. It is recommended that the pilot data prevail.
Inquiry, number taking, printing and simple application are undertaken by the terminal, and the window personnel focus on complex matters and special needs.
Service guide, material list and progress inquiry are advanced to the terminal to reduce repeated consultation and errands.
Multi-language interface, voice prompts and highly designed operation, covering foreign residents and special groups.
The process is unified, the operation is left, and the statistics of business volume and hot issues support the operation optimization of the hall.
The terminal is only an entrance, and the effect depends on the sorting of matters, the quality of business system docking and the coordination of hall operation. QUNMAO Qunmao simultaneously provides docking and coordination, interface configuration training and operation and maintenance support during the delivery process to assist the organization to use the terminal well and for a long time.
QUNMAO Qunmao deployed L-shaped self-service terminals for government service centers in Singapore for information inquiry and service guidance in public service places, reflecting the batch delivery capability of public service terminals in overseas projects.
QUNMAO, as the source factory, supports in-depth customization from appearance to software, making it easy for government project contractors, integrators and distributors to build their own product lines or meet the identification requirements of the organization.
| Custom dimension | Customizable Content |
|---|---|
| Appearance and brand | Agency visual identification color matching, Logo, surface technology, boot screen, packaging, privacy cover |
| Structure and Screen | Screen size, body structure, module layout, base and mounting method |
| Peripheral Module | ID reader, card reader, digital/encryption keyboard, thermal or special printer, QR code scanning, camera, human body induction, etc. |
| Software and Language | Terminal interface and workflows, multilingual support (including right-to-left languages such as Arabic), pre-installed software |
| Cooperation model | OEM / ODM / CKD / SKD, overseas local assembly mode is evaluated by project |
Government procurement usually goes through a rigorous bidding and acceptance process. QUNMAO Qunmao provides full process support from the bidding stage to long-term operation and maintenance, reducing the procurement risk of institutions and integrators.
QUNMAO Qunmao has been deeply engaged in commercial display and terminal manufacturing since 2005, with a production base of about 330,000 ㎡.
Export products to 100 countries and regions, understand the certification, bidding and delivery requirements of overseas government projects.
Hardware, interfaces and peripherals are customized according to the project, and the open interface is coordinated with the organization IT or SI.
1-3 years warranty, lifetime technical support, spare parts and upgrade plan with the project communication.
QUNMAO QUNMAO evaluates the identity reading scheme by target country and project. Please inform the ID type, reading protocol or interface requirements in the requirements phase, we will confirm the available modules and feasibility, and verify in the prototype phase. IC/ID/contactless card and QR code scanning are optional modules as standard.
The format, serial number, anti-counterfeiting method and legal effect of the certification documents shall be defined by the government agency and the regulations of the host country, and the terminal shall be output and marked according to the agency specifications. QUNMAO Qunmao cooperates with the organization to configure printing formats, paper specifications and exception prompts, but does not replace the organization's compliance judgment.
The terminal interfaces with the organization's business system or SI platform through an open interface without directly changing the core system. QUNMAO Qunmao provides interface description documents and cooperates with sandbox joint debugging, UAT and pilot verification.
The terminal application and interface can be customized by QUNMAO Qunmao according to the project, or can be developed by the organization or integrator. We provide interface description and joint debugging support, and the scope of software and deliverables are agreed in the contract.
The terminal adopts measures such as encrypted communication, session timeout clearance, Kiosk lock and operation log, and personal information is not retained in the terminal for a long time. The specific strategy and key scheme are determined according to the organization's security specifications, and QUNMAO Qunmao cooperates with the terminal side to implement.
Sure. QUNMAO Qunmao provides technical response documents, parameter comparison tables, CE/FCC/RoHS/LVD and ISO system certificate data, and can arrange prototype demonstrations. If the destination country has regional certification requirements, please inform us before bidding and we will check in advance.
Sure. QUNMAO Qunmao supports prototype and small batch ordering, and the price is calculated by specification, size, peripheral and quantity. It is recommended to do prototype POC and pilot hall verification before placing bulk orders.
Prototype samples can be arranged relatively quickly; lead times for bulk orders with standard configurations are typically around 1–2 weeks. For projects involving structure, peripherals or software customization, the delivery date shall be subject to the confirmation scheme and proofing cycle, and a written scheduling plan will be provided before placing an order.
The warranty for the complete machine and its core components is 1 to 3 years, as specified by the model and the terms of the contract. Provide remote diagnosis and parts replacement for non-human damage during the warranty period, and provide lifelong technical support; spare parts can be configured on demand for high-volume projects.
Printer type, paper size and consumables tips can be configured according to the requirements of the organization. Abnormal conditions such as paper exhaustion and paper jam will prompt the public and report to the management platform, which is convenient for the hall personnel to supplement in time.
The terminal can set the disconnection protection according to the project policy, such as displaying the pause processing prompt, retaining the static information query or caching the announcement content. When it comes to handling matters, whether offline handling is allowed is determined by the rules of the institution.
The interface language, process copy and splash screen can all be customized, and the interface adaptation from right to left language is evaluated by project and verified in the prototype stage. In terms of accessibility, operating height, voice prompts and tactile keyboard configuration can be evaluated according to ADA, EN 301 549, etc.
The whole machine adopts wide voltage input, which can adapt to the power supply standards of most countries and regions. The power cord and plug are configured according to the specifications of the destination country. Please indicate when placing an order.
The batch order is accepted according to the prototype and specification confirmed by both parties, covering appearance, touch control, system and peripheral functions. QUNMAO Qunmao completes the aging test and quality inspection before leaving the factory, and can provide installation guidelines and acceptance list.
Sure, this is also the method we recommend. In the pilot phase, the verification process, interface and public usage habits will be verified. After confirmation, the same set of configuration will be used for batch replication, and unified operation and maintenance will be carried out through the management platform.
Develop a dedicated self-service terminal solution and quotation based on the size and type of your government hall.
+86 137 1431 7162The phone can click to dial and click the button to go to the official website contact form for prototype, quotation and bidding support.
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