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Published: 2026-10-17
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Station/airport self-service terminal solution: self-service ticket purchase, ticket collection, check-in assistance, number collection and diversion, passenger guidance
QUNMAO Qunmao Source Factory is aimed at railway and urban rail operators, passenger transport groups, airport operators and transportation system integrators, providing an integrated solution of "self-service terminal hardware bills and payment peripheral terminal application management platform operation system docking. By handing over ticket purchase, ticket collection, number collection and information inquiry to the terminal, the hub is helped to ease peak queuing, improve traffic efficiency, and serve multilingual passengers with a unified terminal platform.
The core challenge for stations and airports is the concentrated influx of passengers in a short period of time, while the number of artificial windows is limited. QUNMAO Qunmao's self-service terminal scheme for transportation hubs aims at "diverting high-frequency transactions, extending service hours and unifying multilingual experience". It consists of vertical self-service terminals, number picking terminals and information guidance terminals. It can be deployed in stages according to the site size and passenger flow characteristics, and can be connected with ticketing, reservation and payment systems.
The self-service terminal is used as the entrance, covering self-service ticket purchase, ticket collection, number collection, time and route inquiry, passenger guidance, and evaluating the machine auxiliary capacity according to the airport project demand.
Railway and urban rail operators, bus and passenger transport groups, airport operators, ground service companies, transportation system integrators (SI), ticket equipment distributors.
Terminal equipment, peripheral integration, terminal application customization, management platform, ticketing and payment system docking, bidding technical support, deployment training and long-term after-sales.
In the project communication with transportation operators and integrators, QUNMAO Qunmao summed up the typical demands of the self-service hub, and corresponded to the program capabilities one by one:
QUNMAO Qunmao transportation hub self-service terminal scheme adopts a four-layer architecture of "terminal layer-network layer-management platform layer-operation system layer". Each layer is decoupled, which is convenient for operators to implement in stages according to site scale and budget, and smoothly connect with existing systems.
Transportation projects involve multi-party collaboration between operators, integrators and equipment. QUNMAO Qunmao advances side by side with the customer in three stages of "plan, joint adjustment and operation", each stage has clear common deliverables:
Each module is designed according to "function-required peripherals-customer value" and can be selected and combined according to site type and passenger flow scale.
| Functional module | Function Description | Required Peripherals | Customer value |
|---|---|---|---|
| Self-service ticket purchase | Select the line, date and seat, and pay and issue the ticket after confirming the information. | Touch screen, card reading/scanning payment peripherals, bill printer. | Diverting ticket windows and shortening peak queues |
| Self-service ticket collection | Scan the reservation code or read the certificate, and print the ticket after verifying the order. | Two-dimensional code scanning, card reader, bill printer | Fast ticket collection, reduce the amount of tickets taken at the window |
| Check-in Assist (airport) | Scan reservation codes or documents, select seats and print boarding passes and luggage tags, evaluate by item | Code scanning/ID reading, boarding pass and baggage tag printing (evaluated by project) | Relieve check-in counter pressure |
| Number taking shunt | Number by business type, showing queuing information and expected waiting. | slip printer, touch screen | orderly queuing, reasonable allocation window |
| Time and Line Inquiry | Inquire about shifts, stations, transfers, facilities and service hours in the station. | Touch screen, speaker | Reduce manual inquiries |
| Refund and change assistance | Provide entry for refund and change of sign-up and printing of bills within the scope allowed by operating rules, and evaluate by project. | Touch screen, card reading/code scanning, printer | Refund transactions with lower shunt complexity |
| Passenger Information and Guidance | Display station guidance, announcement, emergency information and peripheral services | Touch screen, speaker | Unified release, consistent information |
| Multilingual and Accessibility | Multi-language interface switch, voice prompt, auxiliary operation | Speaker, interface customization, tactile keyboard (optional) | Serving international and special needs travelers |
Ticketing and check-in are key aspects of the passenger experience. QUNMAO Qunmao's process design principles are: fewer steps, clear prompts, stable ticket issuance, and marks throughout the process.
Airport check-in involves airline systems and common self-service standards (such as CUSS/CUPPS, etc.) as well as certified boarding pass and baggage label printing equipment. QUNMAO Qunmao confirmed the check-in system requirements with the airport and the airline at the beginning of the project, and worked with peripheral partners with the appropriate certification to develop a viable terminal configuration.
Terminals at stations and airports face a high-frequency, continuous, public use environment. QUNMAO Qunmao is designed from five aspects: fuselage structure, operational stability, environmental adaptation, safety protection and operation and maintenance convenience.
Capacitive or infrared touch optional, high-quality sheet metal paint body and floor-standing wide base, adapt to high-frequency touch and long-term operation.
Industrial-grade components, thermal design and stable system configuration support all-weather continuous operation.
The indoor station hall is a standard scene; semi-outdoor, strong light and wide temperature scenes can be selected with corresponding schemes and evaluated according to the project.
Cabinet lock, Kiosk lock mode and system access restrictions reduce the risk of misoperation and malicious operation.
Bill consumables are easy to supplement, paper shortage and paper jam alarm is reported, and the front and rear maintenance methods are confirmed according to the layout of the station hall.
When the network is disconnected, the information query function can be retained according to the operation rules, the transaction function can be suspended and a clear prompt can be given.
Open to the public trading terminal, security and privacy is the focus of the procurement review. QUNMAO Qunmao from the payment, communication, conversation, audit and accessibility five levels of design.
| Security dimension | Design measures | Description |
|---|---|---|
| Payments and Cards | Card reader, encryption keyboard and other peripheral modules | Can integrate the card reader and password input module that has passed the relevant certification, and the certification items are confirmed by project and target market. |
| communication security | Encrypted tunnel (such as TLS/VPN), private network access | Channel and key policy and operator security specification alignment configuration |
| Conversation and Privacy | Timeout automatic exit, cache automatic clearance, personal information minimization | Timeout can be set by operational policy |
| Terminal protection | Kiosk lock mode, restricted system and USB access, cabinet lock | Enhancement measures such as tamper alarm are evaluated by project |
| Auditing and Logging | Transaction logs, operation logs, device status and alarms | The log can be connected to the operator's monitoring and audit system. |
| Accessibility | Operating height, voice prompt, tactile keyboard (optional), large font interface | Assessed according to target country standards e.g. ADA, EN 301 549 etc |
QUNMAO Qunmao collates the certification list, data protection requirements and accessibility standards of the target country with the customer at the beginning of the project, and writes the conclusions into the scheme document to ensure that the equipment configuration, delivery data and acceptance standards are consistent.
QUNMAO Gunmao provides for stations and airportsVertical self-service terminalAs the main model, it covers scenarios such as ticket purchase, ticket collection, number collection and information query, and can be deployed in a single or combined manner according to the station hall.
Vertical screen touch, high-quality sheet metal paint body and white and blue color matching, floor-standing wide and stable base, capacitive or infrared touch optional, support Android or Windows system, support 7 × 24 hours continuous operation. According to the business, peripheral devices such as card reader, encryption keyboard, slip printer, two-dimensional code scanning, etc. are selected, which is suitable for the ticketing and ticketing scene completed by the "selection of itinerary payment and ticketing" station, and can also be used as number picking terminal and information inquiry terminal. For more detailed model specifications, you can viewVertical self-service terminal product page。
| Scene | Recommended models | Screen | Peripheral combination | Deployment location |
|---|---|---|---|---|
| Railway station ticket hall | Vertical self-service terminal | 32 inches | Bill/slip printing, card reading, code scanning, keyboard | Ticket hall, entrance |
| Metro/Bus Hub | Vertical self-service terminal | 21.5 inches | Code scanning, printing, card reading | Station hall, transfer area |
| Long-distance passenger station | Vertical self-service terminal | 32 inches | Bill/slip printing, code scanning, card reading | Ticket area, waiting hall |
| Airport Check-in Area | Vertical self-service terminals (evaluated by project) | 32 inches | Code scanning, boarding pass and baggage tag printing, document reading (all evaluated by project) | Check-in Island, Hall |
| Number taking shunt | Vertical self-service terminal | 21.5 inches | Strip printing, touch control | Entrance, passage |
Note: The above represents QUNMAO’s recommended configuration; the final dimensions, peripherals, and system shall be subject to on-site inspection and the confirmed plan. In addition, QUNMAO Qunmao also provides one-stop self-service terminals for public scenes such as government affairs, hospitals, banks, etc. SeeSelf-Service Terminal Product Page。
| Parameter item | Specification description |
|---|---|
| Screen form and size | Vertical screen, 21.5 / 32 inch optional, support for customization |
| Touch mode | Capacitive/infrared touch, with sensitive response. |
| Resolution | 1920 × 1080 Full HD |
| Integrated Peripherals | Card reader, encryption keyboard, slip printer, code scanning and other optional |
| Operating system | Android / Windows 可选 |
| Body material and color matching | High-quality sheet metal with baked paint finish, white and blue color scheme. |
| Installation method | Floor-standing, with a wide and stable base. |
| Power supply | AC 110-240V 50/60Hz |
| Operating mode | Support 7 x 24 hours continuous operation |
| Remaining parameters | Brightness, processor and memory storage, interface, working temperature, machine size and weight, printer model and paper specifications, etc., subject to project confirmation plan |
In traffic scenarios, the type of bill printer, paper width and ticket issuing speed are configured according to the operator's bill format; the highlight, semi-outdoor and wide temperature schemes are evaluated and confirmed according to the project.
Regional certifications (e. g. PVOC, RETIE, etc.) can provide certification information by target country and project. QUNMAO checks the access requirements of the target country at the offer and tender stages.
Note: The above is the standard configuration of the product. QUNMAO Qunmao supports software and hardware customization. The specific specifications are subject to the final confirmation plan.
The value of the traffic terminal depends on the degree of access to the operating system. QUNMAO Qunmao confirms the docking object, data flow direction, security requirements and joint debugging plan with the operator IT team or SI at the plan stage.
The end effect is directly related to the point. QUNMAO Qunmao recommends that the site survey be completed at the program stage and the terminal area be planned according to passenger flow lines, queuing buffers, barrier-free and maintenance channels.
| Survey Project | Confirm content |
|---|---|
| Station Hall Plane and Passenger Flow | Entrance, ticketing area, waiting area, transfer and departure lines, peak passenger flow scale |
| Power and Network | Number of points, voltage standard, network type (private network/VPN), standby link |
| Installation method | Ground fixing method, ground material and cable direction |
| Environmental conditions | Temperature, dust, direct sunlight, 24-hour operation requirements |
| Accessibility requirements | Operating height, traffic width, voice and auxiliary requirements |
| Operation and maintenance conditions | Consumables storage, maintenance channel and patrol personnel allocation |
QUNMAO Qunmao promotes the transportation hub project in stages, with confirmation nodes set up at each stage to facilitate the collaboration of operations, IT teams, procurement departments and integrators.
In the pilot phase, it is recommended that the operator and QUNMAO Qunmao jointly set evaluation indicators, such as self-service processing ratio, average queue time, single terminal processing capacity, equipment availability rate and consumable alarm response time, to determine whether to expand the deployment scope.
The following values are summarized from the perspective of hub operation, and the specific effect depends on the number of terminals, the layout of stations and halls and the passenger flow structure, and it is recommended that the pilot data prevail.
Ticket purchase, ticket collection, number collection and inquiry are undertaken by the terminal, and the window personnel focus on complex and special needs.
The standard process has fewer steps and faster ticket issuance, alleviating congestion in the station hall during peak hours.
Multi-language interface and icon-based process to serve foreign and first-time travelers.
Statistics on ticket purchase volume, hot lines and usage periods, consumables and fault alarms support fine operation.
The terminal is only an entrance, and the effect depends on the business process design, system docking quality and site operation cooperation. QUNMAO Qunmao simultaneously provides docking and joint debugging, interface configuration training and operation and maintenance support during the delivery process to assist operators in using the terminal well and for a long time.
QUNMAO Qunmao has already had several batch deployment cases in European transportation hubs, covering three typical scenarios: self-service ticketing, queuing for number picking and airport information guidance:
The deployment of self-service ticketing terminals at the London transport hub for self-service ticketing and ticketing by passengers reflects QUNMAO's bulk delivery capability in large public transport scenarios.
Number picking and queuing terminals are deployed at Tokyo Railway Station for passenger number picking and window diversion to meet the orderly queuing needs of high passenger flow stations.
The K-type touch information terminal is deployed in the terminal of Madrid Airport to provide information inquiry and guidance for passengers and serve the public information needs of the departure hall.
QUNMAO Qunmao, as a source factory, supports in-depth customization from appearance to software, making it easy for operators, integrators and distributors to build their own product lines or meet brand identification requirements.
| Custom dimension | Customizable Content |
|---|---|
| Appearance and brand | Operator brand color, Logo, surface process, guide labeling, boot screen, packaging, privacy cover |
| Structure and Screen | Screen size, body structure, module layout, base and mounting method |
| Peripheral Module | Card reader, encryption keyboard, slip/receipt printer, two-dimensional code scanning, etc.; boarding pass and luggage tag printing, document reading, etc. are evaluated by project. |
| Software and Language | Terminal interface and workflows, multilingual support (including right-to-left languages such as Arabic), pre-installed software |
| Cooperation model | OEM / ODM / CKD / SKD, overseas local assembly mode is evaluated by project |
Transportation projects usually use public bidding and have a strict acceptance process. QUNMAO Qunmao provides full process support from the bidding stage to long-term operation and maintenance, reducing the procurement risk of operators and integrators.
QUNMAO Qunmao has been deeply engaged in commercial display and terminal manufacturing since 2005, with a production base of about 330,000 ㎡.
London, Tokyo, Madrid and other transport hubs have been deployed in batches, familiar with the pace of bidding and acceptance of overseas projects.
The hardware, interface and peripherals are customized according to the project, and the open interface is coordinated with the operator's IT or SI joint debugging.
1-3 years warranty, lifetime technical support, spare parts and upgrade plan with the project communication.
QUNMAO Qunmao can evaluate the terminal solution according to the check-in system of the target airport and the airline (such as CUSS/CUPPS and other common self-service standards), and configure the boarding pass and baggage label printing equipment with the corresponding certified peripheral partners. The specific plan is confirmed with the airport and the airline at the beginning of the project.
The printing equipment is selected according to the ticket specifications and certification requirements of the airport and the airline, and QUNMAO Qunmao is responsible for terminal structure integration and application docking. Please provide the target airport, airline system type and ticket specification at the time of inquiry, and we will recommend the configuration accordingly.
The terminal supports peripherals such as integrated card reader, encrypted keyboard and two-dimensional code scanning, and can combine bank card and scan code payment. Non-contact, EMV and other certification modules are confirmed according to the project and target market, and the module list and certificate information are provided at the scheme stage.
The terminal interfaces with the ticketing, reservation and payment systems through an open interface. QUNMAO Qunmao provides interface description documents, and cooperates with sandbox joint debugging, UAT and pilot verification to ensure smooth data format and process.
The terminal application and interface can be customized by QUNMAO Qunmao according to the project, or can be developed by the customer or integrator. We provide interface description and joint debugging support, and the scope of software and deliverables are clearly agreed in the contract.
The terminal adopts industrial-grade devices and high-quality sheet metal body, and supports 7 × 24 hours of continuous operation. Complete aging test and peripheral joint adjustment before leaving the factory. The management platform provides online status and consumables alarms to help the operation and maintenance team deal with them in advance.
If the printer is abnormal, passengers will be prompted on the terminal screen and reported to the management platform simultaneously. The operation and maintenance personnel can supplement consumables in time. The bill channel and consumable positions are designed according to the maintenance mode of the station hall, which is convenient for quick replacement.
Provided. QUNMAO Qunmao can issue technical response documents, parameter comparison tables, CE/FCC/RoHS/LVD and ISO system certificate data, and arrange prototype demonstrations. If the destination country has any regional certification requirements, please inform us prior to bidding so that we can verify them in advance.
Sure. QUNMAO supports sample orders and small-batch production; pricing is calculated based on specifications, dimensions, peripherals, and order quantity. It is recommended to do prototype POC and pilot site verification before placing bulk orders.
Prototype samples can be arranged relatively quickly; lead times for bulk orders with standard configurations are typically around 1–2 weeks. For projects involving structure, peripherals or software customization, the delivery date shall be subject to the confirmation scheme and proofing cycle, and a written scheduling plan will be provided before placing an order.
The warranty for the complete machine and its core components is 1 to 3 years, as specified by the model and the terms of the contract. Provide remote diagnosis and parts replacement for non-human damage during the warranty period, and provide lifelong technical support; spare parts can be configured on demand for high-volume projects.
The interface language, process copy and splash screen can all be customized, and the interface adaptation from right to left language is evaluated by project and verified in the prototype stage. In terms of accessibility, operating height, voice prompts and tactile keyboard configuration can be evaluated according to ADA, EN 301 549, etc.
The whole machine adopts AC 110-240V wide voltage input, which can adapt to the power supply standards of most countries and regions. The power cord and plug are configured according to the specifications of the destination country. Please indicate when placing an order.
The terminal can set the disconnection protection strategy according to the operation rules, such as retaining the time query and guidance function, suspending the transaction function and giving a clear prompt, and automatically synchronizing the log after the network is restored.
The batch order is accepted according to the prototype and specification confirmed by both parties, covering appearance, touch control, system, peripheral and printing functions. QUNMAO conducts aging tests and quality inspections before products leave the factory, and can provide installation guidelines and an acceptance checklist.
Yes, this is the way we recommend it. In the pilot phase, the process, interface and passenger usage habits will be verified. After confirmation, the same set of configuration will be used for batch replication, and unified operation and maintenance will be carried out through the management platform.
If you need to ask for sampling machine, technical parameters, scheme drawings or inquiry, please feel free to contact QUNMAO Qunmao. We will arrange professional sales engineers to serve you one-on-one.
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