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Published: 2026-10-17
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For overseas social insurance institutions, tax authorities, citizen service centers and their system integrators and equipment distributors, QUNMAO provides an integrated scheme for on-site deployment training from self-service terminal hardware, business software and back-office systems. It diverts high-frequency and simple services such as inquiry, payment and voucher printing from manual windows to self-service terminals, allowing window personnel to focus on complex services.
Shenzhen Qunmao Display Technology Co., Ltd. was established in 2005. It is a source hardware manufacturer with a production base of about 330,000 square meters. It supports OEM / ODM / CKD / SKD and has a warranty of 1-3 years.
Most of the business in the Social Security and Tax Hall is a simple matter of high frequency, clear rules and standardization. The core idea of QUNMAO scheme is to let the standardized business be undertaken by the terminal and leave the business that needs to be judged and communicated to the window, thus improving the overall service capacity of the hall without increasing the number of windows.
The query, payment, voucher printing business to the self-service terminal, shorten the window queue.
Business processes, prompt content, multi-language interface unified management, different outlets experience consistent.
The terminal acts as a front-end entrance to open up with the customer's existing business system without overturning the original IT architecture.
After the single-hall pilot, it can be copied to multiple outlets according to the same configuration, and the background can be monitored and upgraded uniformly.
The following are the common operational problems faced by social security, taxation and similar public service halls, and are also the most frequently cited reasons for project initiation.
Query and print transactions are mixed with complex businesses in the same queue, and window resources are occupied by a large number of low-value transactions.
The window staff during the declaration period and the payment period are occupied by repetitive consultation, and the temporary additional staff is costly and has limited effect.
Payment vouchers and supporting materials rely on manual printing and stamping, and each payment must be processed by the window.
International visitors, the elderly and people with limited mobility need a clearer interface and a lower operating threshold.
The handling of each window is scattered, and there is a lack of unified statistics on peak hours and hot business, making it difficult to optimize scheduling.
Multi-network equipment is fragmented, fault discovery lags behind, and content updates rely on on-site personnel.
QUNMAO provides a complete, implementable solution rather than a single piece of equipment. Customers or integrators can be docked at once, reducing the cost of multi-party coordination.
Three self-service terminal models are provided, covering three types of requirements: double-screen inquiry, vertical screen handling and multi-size one-stop operation. The body is of sheet metal structure and is suitable for long-term continuous operation of the hall.
QUNMAO's own terminal software can be used directly, including inquiry, payment, printing process and remote content management. If customers already have their own software, they can also use it.
Through the open interface to the customer's social security, tax or government background, the interface mode and data range are confirmed according to the project, the terminal does not retain sensitive data locally.
Covers requirements communication, program design, prototype testing, mass production, logistics support, installation guidance and training, and provide follow-up technical support.
The solution is designed around the four most common types of self-service business in the lobby, and each type of scenario corresponds to a clear operation process and required modules.
All three models can be used in the social security and tax hall, the difference is the screen shape, size and peripheral integration. Integrators can be configured according to the size of the hall and the budget combination, the specific parameters are subject to the product page and project plan.
The top sub-screen is used for information navigation and announcement display, and the lower inclined main screen is responsible for touch operation. Information display and handling are not delayed.
Vertical screen touch with card reader, encryption keyboard, slip printer and other peripherals, business processing, verification, out of a single station to complete.
Multi-size optional, integrated high-definition touch, identification, bill printing and network operation and maintenance, suitable for mass construction of self-service area.
For more self-service models, see Self-service terminal product center。
QUNMAO acts as a source factory and can combine peripheral modules according to project requirements. The following table lists the common modules and delivery methods of the Social Security and Tax Hall.
| Module | Function | Mode of supply |
|---|---|---|
| A4 print module | Print payment voucher, processing receipt and supporting materials | Customizable by project |
| Card reader | Read IC cards, magnetic stripe cards and other media for identity verification and payment. | Configurable |
| Identification of documents/documents | Identification ID or document for business verification and material entry | Customized by Project |
| Two-dimensional code scanning code | Code Sweep Payment, Code Sweep Order, Code Sweep Verification | Configurable |
| Receipt printer | Print number collection form and payment receipt | Configurable |
| Camera | For face recognition or on-site verification scenarios | Configurable |
| Encrypted Keyboard | Use when entering passwords or sensitive information | Configurable |
| Anti-peep film | Reduce screen information being peeped at by others | Optional |
Body color, brand logo, panel style can be customized according to customer brand or institutional image.
Screen size, body structure, peripheral layout can be adjusted according to the hall space and business process.
The terminal interface, process and multi-language version can be configured according to the project and adapted to different countries and regions.
Support white label brand, software customization and system configuration, suitable for integrators and distributors to do private label projects.
The user status in different areas of the hall is different, and the terminal configuration should also be distinguished. The following table shows the recommended configuration of common areas, and the actual points are confirmed by the plan design stage in combination with the plan.
| Lobby Area | Recommended Terminal | Main uses | Configuration recommendations |
|---|---|---|---|
| Entrance guide area | Vertical double-screen self-service inquiry machine | Information guide, business guide, announcement display | Double-screen linkage, auxiliary screen scrolling play work guidelines |
| Waiting area | Vertical double-screen self-service inquiry machineorVertical self-service terminal | Query during waiting period, voucher printing | Configure A4 printing, reduce back window |
| Self-service area | One-stop self-service terminal | Enquiry, payment and printing are handled in one. | Multiple side by side, card reading and code scanning are all matched. |
| Window front shunt area | Vertical self-service terminal | Complete simple business in front of the window | Close to the window, reducing round trips |
Keep the space between terminals for traffic and wheelchair rotation to avoid the queue blocking the passage.
The screen height and tilt angle take into account standing users and people with limited mobility, and low configuration is provided if necessary.
The self-service area is close to the entrance and has clear instructions so that users can see the self-service entrance when entering the hall.
The print exit position is clearly visible to avoid confusion with the card reading area and reduce misoperation.
According to the size of the hall, business complexity and budget, the scheme is divided into three stages. Integrators can start from the basic pilot, and then gradually upgrade.
Software determines whether the terminal can truly integrate into the customer's business system. QUNMAO provides two paths, which customers can choose according to their own IT conditions.
The terminal has its own inquiry, payment, printing process and background content management, which is suitable for projects that want to go online quickly. The interface and process can be adjusted according to requirements.
When the customer or integrator already has its own business software, the terminal runs the customer software as a hardware carrier and interfaces with the background through an interface.
| Ability | Description |
|---|---|
| Operating system | Android or Windows optional |
| Interface integration | Open the interface, connect with the customer business background, and confirm the interface mode according to the project. |
| Remote monitoring | Equipment online status and fault alarm can be remotely checked |
| Offline mode | Keep basic functions available when network is interrupted, synchronize after recovery |
| Content Management | Unified release of announcements and guidelines in the background, supporting regular release |
| Multilingual | Interface and prompt language per project configuration |
The solution adopts a layered architecture, with clearly defined responsibilities for each layer—terminal, network, software, backend integration, and power—facilitating tiered delivery and maintenance by integrators.
Self-service terminals, printing modules, card readers, code scanning and other peripherals, industrial-grade sheet metal body, support for long-term continuous operation.
The terminal is connected to the network through wired or wireless mode. The specific networking mode is configured according to the model and project. It is recommended to provide a stable network at each point.
QUNMAO's own software or customer software, carrying the query, payment, printing process and content management.
Through the open interface and customer social security, tax or government background docking, to achieve data synchronization and business linkage.
The power supply specification shall be confirmed by model, and the wide voltage model shall be adapted to the power supply environment of different countries and regions, and shall be uniformly checked in the project stage.
Only two basic requirements are needed on-site: a stable network and a power supply that meets the specifications. Most halls come online without additional modifications.
For overseas government and public agency customers, data processing is often an important condition for procurement decisions. The following design is done at the terminal level.
After the user leaves or does not operate for a long time, the terminal automatically clears the personal information on the screen and returns to the home page.
Business data interacts with the customer background through the interface, and the terminal does not save personal sensitive information locally.
Optional anti-peep film to reduce bystanders peep; the fuselage adopts sheet metal structure, suitable for long-term use in public places.
The data is managed by the customer system, and the terminal is only responsible for display and interaction functions; compliance requirements are adjusted according to the project and local regulations.
The project progresses in seven phases, each with clear inputs and outputs, and the customer confirms the key nodes before moving on to the next phase.
Confirm the hall area, daily average business volume, self-service business type, existing system, language requirements, budget and launch time.
Output terminal configuration list, point layout, software scheme and background docking scheme.
Verify the display effect, touch experience, printing and card reading functions and business processes, and enter mass production after customer confirmation.
According to the confirmed configuration of mass production, after aging test and factory inspection.
Assist in international logistics arrangement and export document preparation.
Provide on-site installation guidance, software configuration, background docking support and operation and maintenance training.
Provide technical support after going online, and optimize the process and configuration according to the usage.
Each lobby has a different volume of business, staffing and cost structure, and QUNMAO does not preset a uniform effect figure, but instead provides an evaluation formula to facilitate customers' calculations with their own data.
Self-service Split Traffic: the number of transactions completed by self-service terminals in the statistical cycle.
Average processing time for a single transaction: the average processing time for similar businesses in the manual window.
It is used to observe the diversion degree of the self-service terminal to the window business, and can also be counted separately by business type.
In the pilot phase, it is recommended to record the queue duration of the window, the number of transactions of each business type and the frequency of terminal use as the basis for subsequent expansion of deployment.
QUNMAO has a large number of system integrators and distributors among its customers. In addition to the hardware itself, we also provide supporting support for the smooth landing of the project.
Own production base, independent development of some structural parts, reduce the intermediate links, the response is more direct.
Hardware, software, docking and installation training are the responsibility of the same supplier, reducing multi-party coordination.
Appearance, modules, software interface, language can be adjusted according to the project, adapt to different countries and institutions requirements.
Products with CE, RoHS, FCC certification, enterprises through the ISO9001 quality management system certification, the whole machine warranty 1-3 years.
Sure. The terminal is connected to the customer background through an open interface, and the interface mode and data range are confirmed at the scheme design stage. Customers can also use their own software.
Sure. The A4 print module can be customized by project, the card reader can be configured, and the identification of documents or documents can be customized by project.
Support Android and Windows, interface language can be configured by project.
Sure. We support prototype testing. It is recommended to pilot in a single hall first, verify the process, and then deploy in batches.
The whole machine is guaranteed for 1-3 years, standard models are usually shipped in 3-7 days, and the delivery date of customized projects is confirmed according to the plan.
No. The terminal does not store sensitive data locally, and the service data is managed by the customer background, and supports automatic screen clearing over time.
After providing the following information, we can output the configuration list and project plan faster.
If you have any questions about the social security/tax hall self-service terminal plan, or need to configure the list and project quotation, please feel free to contact QUNMAO.
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