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Hospital Self-service Terminal Solution | Self-service Registration Payment Report Printing All-in-one Machine-QUNMAO Qunmao

Published: 2026-10-16 Clicks:0

Hospital Self-Service Solution

QUNMAO Hospital Self-service Terminal Solution

Self-service registration, self-service payment, report inquiry and printing, queuing to pick up numbers, one-stop diversion window business, reduce window queuing

For high-frequency window scenes such as hospital outpatient hall, charging area, inspection and image reporting area, QUNMAO (Shenzhen Qunmao Display Technology Co., Ltd.) relies on its own complete machine production line to provide hospital self-service solutions covering the whole link of terminal hardware, identity and card identification, slip and A4 printing, software and hospital system docking. A set of self-service terminals that can independently complete closed-loop processing can help hospitals to shunt window pressure, reduce labor costs, improve patients' medical experience, and provide support for centralized operation and maintenance of multi-hospital areas.

Hospital self-service terminalSelf-service registration paymentReport printingHIS system dockingOEM / ODM
QUNMAO Hospital Self Service Kiosk Solution
Class 3 TerminalGeneral vertical, vertical screen, payment inquiry type
21.5-55 inchUniversal Vertical Terminal Optional Sizes
3-7 daysStandard models are shipped after placing an order
1-3 yearsWhole machine warranty, lifetime technical support

01The Pain Points of Hospital Window Business and the Value of QUNMAO Scheme

The starting point of the hospital self-service terminal project is to move the high-frequency, standardized and regular window business to self-service equipment. The source of the window pressure is first seen, and then the capacity of the QUNMAO scheme is compared.

The window pressures hospitals are facing

Long queue at the registration window

The process of source collection, filing and card handling of morning peak numbers is complicated. The queue in front of the registration window lasts for tens of minutes. Patients are anxious to wait and the on-site order management is under great pressure.

Payment window congestion

The peak value of charging business is concentrated in a specific period of time, with many steps of manual charging, change and invoicing, congestion during the peak period of charging window, and high round-trip cost for patients.

Report collection efficiency is low

Inspection and image reports are issued centrally, windows are piled up, searching is time-consuming, patients ask back and forth many times, and the picking efficiency is low.

High cost of manpower and operation and maintenance

Window positions take up a lot of manpower and are difficult to cover night and weekend needs. There is a lack of unified means for equipment status, software upgrade and fault handling in multi-hospital areas.

QUNMAO program value control

Hospital appealWindow StatusQUNMAO Program Response
Reduce window queuingLong queues at peak windows, long patient wait timesSelf-service terminal to undertake registration, payment, reporting and other high-frequency standardized business, window focus on complex business and manual services.
Reduce labor costsThe window positions are allocated according to the business volume, and the personnel are tight.Terminal 7 × 24 hours of continuous operation, instead of repetitive window operations, manpower transfer to difficult and value-added services
Improve handling efficiencyThere are many steps for manual verification, entry and invoicing.Card reading/code scanning verification in seconds, receipt printing in real time, single processing in minutes
Open up the information islandDispersed data of each system, manual reconciliationThe open interface is connected to HIS, registration, charging, reporting and calling systems, and the business data is consistent in real time.
Unified operation and maintenance managementDifficult to master the status of equipment in multiple hospital areas and slow response to faultsRemote monitoring, fault alarm, content push and batch upgrade to reduce multi-hospital operation and maintenance costs

Area of application of the programme

Hospital areahigh frequency businessProgramme focusRecommended Terminal
Outpatient HallRegistration, number picking and inquiryQueuing at the diversion window, covering large passenger flowUniversal Vertical Terminal 32/43 inch
Toll areaPayment and receipt printingScan code and card payment, fast dataPayment inquiry terminal, general vertical terminal
Inspection/image taking report areaReport query and printingA4 print module, identity verificationUniversal Vertical Terminal A4 Print Module
Waiting areas and corridorsQuery, numberSmall footprint, easy to placeVertical Screen Vertical Terminal 21.5/32"
Physical examination center/community clinicRegistration, inquiry and paymentFlexible configuration with on-demand peripheralsUniversal Vertical Terminal 21.5 / 27 inches

02Overview of the scheme: four major components, closed-loop processing

QUNMAO hospital self-service terminal scheme consists of four parts: terminal hardware, identity and card module, slip and A4 printing module, software and hospital system docking. The software can be pre-installed with QUNMAO's own software or integrated with customer or third-party software; the terminal peripherals and interfaces support customization by project to meet the business habits of medical institutions in different countries and regions.

Four components of the programme

Terminal Hardware

Vertical sheet metal body, infrared or capacitive touch, Android / Windows system optional, 7 × 24 hours continuous operation design.

Identity and Card Module

Card reader (IC card, magnetic stripe card, non-contact card), two-dimensional code scanning code, NFC and face recognition are optional, and document recognition is customized according to the project.

slip and A4 printing

Thermal or pin slip printing, A4 report printing module can be customized, encryption keyboard, keyboard tray and bayonet are selected according to the model.

Software and system interface

QUNMAO's own software pre-installed, or integrated customer and third-party software, open interface docking hospital existing business system.

A quick overview of one-page solutions

Customer pain pointsProgramme compositionDeliverablesDelivery cycle
Registration, payment, report window queuingVertical self-service terminal card and certificate identification slip/A4 printing hospital system dockingTerminal hardware, peripheral modules, pre-installed software, interface documentation, joint debugging support, installation and operation instructionsThe standard model will be shipped within 3-7 working days after the order is placed, and the customized module will be evaluated according to the scheme.

Principle of scheme design

business closed loop

From identification to voucher printing, one terminal completes the complete processing process, reducing the round trip between the device and the window.

open docking

Standard open interface, docking the hospital's existing business system, not bound to a single software, software ecology autonomous control.

Modular optional

Card reading, code scanning, printing, keyboard and other peripherals are combined as required, and A4 printing and document identification are customized according to the project.

Sustainable operation and maintenance

Remote monitoring, alarm and batch upgrade reduce the operation and maintenance costs of multiple hospital areas and multiple devices.

03Overall system architecture: four layers of decoupling, clear responsibilities

The hospital self-service terminal consists of four layers: terminal layer, card and certificate layer, business and printing layer, and hospital system docking layer. QUNMAO is responsible for the terminal hardware, system and interface, and the business rules are borne by the hospital information system.

QUNMAO Hospital Self Service Kiosk System Architecture

Four-layer structure of the system

Terminal layer

Vertical self-service terminal, infrared or capacitive touch, Android/Windows/domestic system optional, sheet metal body, 7 × 24 hours operation design.

Card and ID Layer

Card reader (IC card, magnetic stripe card, non-contact card), two-dimensional code scanning code, NFC, face recognition optional; Certificate recognition is customized according to the project; Medical insurance card and health card are confirmed by project.

Business and Print Layers

Thermal or pin slip printing, A4 report printing module can be customized, encryption keyboard, keyboard tray and bayonet are selected according to the model.

hospital system docking layer

QUNMAO's own software pre-installed, or integrated customer and third-party software, docking HIS, registration, charging, reporting and calling system.

Four types of core business processes

Self-service registration

Identify identity → select department and doctor → confirm registration information → print registration slip

Self-service payment

Identify the identity → query the items to be paid → scan the code or card payment → print the payment receipt

Report printing

Identify the identity → query the report list → select the report → A4 print

Wait in line to get a number.

Select business type → pick up number → print number ticket → call display and voice prompt

software and hardware responsibility division

SegmentProvided by QUNMAOHospital/Integrator Responsible
Terminal HardwareSelf-service terminal, peripheral module, system pre-installedDetermination of points and installation conditions
Business softwareQUNMAO own software, or pre-installed customer softwareValidation of business processes, rules and interface content
System interfaceOpen interface, interface document, joint debugging supportProvide interfaces and test environment for HIS, registration, charging and reporting systems.
Cards and CertificatesCard reader, code scanning module, document recognition customized by projectConfirm card type and reading requirements
Operations and maintenanceRemote monitoring, alarm, batch upgrade, technical supportOn-site daily management and supplies supply

04Terminal product matrix: three types of terminals, mixed deployment by region

QUNMAO hospital self-service terminal scheme provides three types of terminals: general vertical self-service terminal, vertical screen vertical self-service terminal, payment inquiry type self-service terminal. The three types of terminals can be deployed in a mixed manner by region and business, and the background operation and maintenance can be unified. One terminal can independently undertake the business of the corresponding region.

Three types of terminal selection table

ProjectGeneral Vertical TerminalVertical screen vertical terminalpayment inquiry terminal
PositioningGeneral main terminal for registration, payment, inquiry and report printingSmall footprint, suitable for waiting areas and corridorsSelf-service payment and self-service inquiry
Screen21.5/32/43 inches, 55 inches optional21.5 / 32 inch vertical screenConfirm by Project Configuration
Resolution1920 × 1080, upgradeable 2K / 4K1920×1080Confirm by Project Configuration
Touch controlInfrared or capacitance, response ≤ 5msCapacitive or infraredConfirm by Project Configuration
SystemAndroid/Windows/domestic system optionalAndroid 或 WindowsConfirm by Project Configuration
Recommended areaOutpatient hall, charging area and report collection areaWaiting area, corridor, physical examination centerToll area, next to the payment window

Terminal A: General vertical self-service terminal (main model)

QUNMAO Floor Standing Hospital Self Service Kiosk

Configuration Features

  • Vertical sheet metal body, supports 21.5 to 55 inches in various sizes, suitable for different hall spaces
  • Infrared or capacitive multi-touch, response time ≤ 5ms,Intel i3 / i5 / i7 platforms
  • Support card reading, code scanning, slip printing and other peripherals, A4 printing module can be customized
  • The network management background supports remote monitoring, fault alarm, content push and batch upgrade

Core parameters

Parameter itemQUNMAO Universal Vertical Self-Service Terminal
Screen size21.5/32/43 inches, 55 inches optional
Resolution and brightness1920 × 1080 (upgradeable 2K / 4K);≥ 300cd/m
Touch modeInfrared or capacitive multi-touch, response ≤ 5ms
Processor/Memory/StorageIntel i3 / i5 / i7;4GB / 8GB / 16GB;SSD starting at 128GB
Operating systemAndroid/Windows/domestic system optional
Interface and NetworkUSB × 2, Gigabit port, Wi-Fi,SD card expansion, wired and wireless networking
Peripheral ModuleCard reader (IC card, magnetic stripe card, non-contact card), two-dimensional code scanning code, thermal or pin slip printing; NFC and face recognition are optional; A4 printing can be customized
FuselageVertical sheet metal structure, 43-inch reference size is about 1160 × 680 × 1165mm, net weight is about 60kg
Power and EnvironmentAC 100-240V wide voltage; Operating temperature 0-40 ℃; Outdoor version can be designed with high bright screen, temperature control and rainproof

The above dimensions and weights are reference values, and the final specifications are subject to the customized project plan.

Terminal B: Vertical screen self-service terminal

Configuration Features

  • Vertical screen multi-touch, icon interface, clear operation path, suitable for the elderly and first-time users
  • Floor-type wide base structure, sheet metal paint body, white and blue color matching, stable and durable
  • Equipped with keyboard tray and bayonet outlet to support card reading, encryption keyboard, slip printing and two-dimensional code scanning
  • Support card swiping or code scanning to verify identity, and the records can be traced.
QUNMAO Portrait Hospital Self Service Kiosk
Parameter itemQUNMAO vertical screen self-service terminal
Screen21.5 / 32 inch, vertical screen, customizable
Resolution1920 × 1080 (Full HD)
Touch modeCapacitive or infrared
Operating systemAndroid or Windows optional
Optional PeripheralsCard reader, encryption keyboard, slip printer, two-dimensional code scanner; Keyboard tray, exit card
Power and OperationAC 110-240V,50 / 60Hz;7 × 24 hours continuous operation design
FuselageSheet metal paint, white and blue, floor-mounted wide base

Terminal C: payment inquiry self-service terminal

QUNMAO Payment and Inquiry Self Service Kiosk

Scheme positioning

  • For self-service payment and self-service query scenarios, it is suitable for deployment in hospital charging areas and payment windows.
  • Can be mixed with general-purpose vertical terminals: general-purpose terminals undertake registration and reporting services, payment inquiry terminals centrally undertake payment diversion.
  • Peripheral, size and software interface confirmed by project configuration, support OEM/ODM customization

Hospital Area and Terminal Control

Selection scenarioPreferred TerminalSupporting peripherals
Centralized registration in outpatient hallUniversal vertical terminal 32/43 inchCard reader, slip printing
Toll area payment diversionPayment inquiry terminal or general vertical terminalCode scanning, card reader, receipt printing
Take report areaGeneral Vertical TerminalCard reader, A4 print module
Waiting area, corridorVertical screen vertical terminalCard reader, slip printing, keyboard tray

05Function module configuration: free combination by business, transparent quotation

QUNMAO hospital self-service terminal adopts modular configuration. Card reading, code scanning, printing, keyboard and other peripherals are combined on demand, and standard, optional and customized items are clear at a glance, which is convenient for integrators to make project quotation and technical clarification.

QUNMAO Hospital Kiosk Card Reader and Printer Modules

Module List

ModuleTypeDescription
Touch screen and hostStandard configurationInfrared or capacitive touch, Android / Windows system, by model and size
Card readerOptionalSupport IC card, magnetic stripe card, contactless card
IdentificationCustomized by ProjectCustomized by document type for target country and region
Medical insurance card/health cardConfirmation by ProjectConfirm according to card type and read protocol, and adjust in prototype stage
NFC/Face RecognitionOptionalFor contactless card and identity verification
Two-dimensional code scanning codeOptionalUsed for code scanning, verification and payment
slip printingOptionalThermal or needle printing, registration slip, payment receipt and number ticket
A4 Report PrintingCustomizableUsed for inspection, image report and data printing
Encrypted KeyboardOptionalUsed for password and sensitive information input
Keyboard tray and exit bayonetOptionalVertical screen terminal optional, easy to operate and return card
Outdoor/Special Environment VersionOptionalHigh bright screen, temperature control and rainproof design, evaluated by project
Remote managementStandard configurationRemote monitoring, fault alarm, content push, batch upgrade

Recommended Peripheral Combinations

combinationModule ConfigurationApplicable Business
Registration typeCard reader QR code scanning slip printingSelf-service registration, queuing to pick up the number
Contribution typeCard reader two-dimensional code scan code encryption keyboard receipt printingSelf-service payment and receipt printing
Report Print TypeCard reader ID recognition A4 print moduleInspection and Image Report Printing
comprehensive typeCard reader two-dimensional code scanning slip printing A4 printing encryption keyboardRegistration, payment and reporting are completed in one unit.

06Core business plan: registration, payment, reporting, queuing

According to the scheme card split by business, each business gives the processing process, required modules, docking system and recommended configuration, which is convenient for rapid project establishment and internal review.

Self-service registration

ProjectPlan content
Processing procedureIdentify identity → select department and doctor → confirm registration information → print registration slip
Required modulesCard reader, ID recognition (customized by project), slip printing
Docking systemHIS registration system, number source management system
Recommended configurationUniversal vertical terminal 32/43 inch, registered and number-picking peripheral combination

Self-service payment

ProjectPlan content
Processing procedureIdentify the identity → query the items to be paid → scan the code or card payment → print the payment receipt
Required modulesCard reader, two-dimensional code scanning code, encryption keyboard, slip printing; NFC optional
Docking systemCharging system, payment channel system
Recommended configurationPayment inquiry terminal or universal vertical terminal, payment peripheral combination

Report query and printing

ProjectPlan content
Processing procedureIdentify the identity → query the report list → select the report → A4 print
Required modulesCard reader, ID recognition, A4 printing module (customizable)
Docking systemInspection report system, image report system
Recommended configurationUniversal vertical terminal, report printing peripheral combination
QUNMAO A4 Report Printing Module for Hospital Kiosk

A4 Report Printing Module

Report printing is one of the most concerned functions of the hospital self-service terminal. QUNMAO supports customized A4 printing module according to project, integrated with terminal body, and used for inspection report, image report and data printing.

  • A4 printing module and terminal integrated design, according to the project to confirm the printer type and consumables mode
  • The report content and print template are provided by the hospital reporting system or customer software, and the terminal is responsible for retrieval and printing.
  • It is suggested that the complete process of report inquiry, selection and printing should be adjusted in the prototype stage.

Queuing Number and Information Inquiry

ProjectPlan content
Processing procedureSelect business type → pick up number → print number ticket → call display and voice prompt
Required modulesPrint by slip; Call-in linkage with QM-PT call-in terminal
Docking systemCall system, hospital information query system
Recommended configurationVertical terminal QM-PT calling terminal

07Software and hospital system integration solution

The QUNMAO terminal system is open and provides a standard open interface, which can be connected to the existing business system of the unit. The software can use QUNMAO's own software or be integrated by customer or third-party software, and the hardware and software ecology are not bound.

QUNMAO Hospital Kiosk Integration with HIS

Two software paths

PathApplicable CustomersProvided by QUNMAO
QUNMAO own softwareWant hardware and software delivered togetherTerminal software factory pre-installed, interface and function according to the project configuration
Customer/third-party software integrationExisting software, or business software developed by HIS service providerTerminal system and peripheral drivers, interface documentation, joint debugging support, software can be factory installed

System docking list

  • HIS (Hospital Information System): patient information, department and doctor, number source
  • Registration and reservation system: number source inquiry, registration confirmation
  • Charge and payment system: items to be paid, payment result write-back
  • Inspection and image reporting system: report query and printing
  • Call and Queuing System: Call and Call Display
  • Card and Identity System: Card Reading Information Verification

List of information required for joint debugging

Information itemDescriptionProvider
Interface Documentation and ProtocolsInterface mode and data format of each systemHospital/System Service Provider
Test environment and accountUsed for prototype joint debuggingHospital/System Service Provider
Types of cards and documentsCards and documents to be readHospital
Print TemplateRegistration slip, payment receipt, report formatHospital/System Service Provider
Terminal List and PointsModel, quantity and installation areaHospital/QUNMAO Joint Confirmation

Joint three steps

01Interface confirmation

Confirm the interface mode, data format and docking range.

02prototype joint debugging

Complete the complete process of card reading, inquiry, handling and printing on the prototype.

03On-site testing

In the hospital field network and system environment test, correct the problem after batch delivery.

08Patient Data Security and Privacy Protection

Hospital self-service terminals involve patient identity and business data. The QUNMAO terminal side provides the following security capabilities and forms a complete security solution with the hospital information system.

Security CapabilityDescription
Identity Data EncryptionIdentity-related data encryption processing
hierarchical permission controlEquipment management and operation and maintenance accounts are classified by authority
Full operation logTraceability of terminal operation and handling records
Encrypted KeyboardPassword and sensitive information input, optional
traceability of identity verificationCard swiping or code scanning to verify identity, processing records can be checked
Remote monitoring and alarmTerminal status monitoring, fault alarm and data reporting
Local deployment and remote managementSupport local deployment and remote management through background

The medical data protection requirements of each country and region are met by the overall project plan and the hospital information system. QUNMAO provides security configuration on the terminal side and confirms compliance requirements with the customer during the project phase.

09Point Planning, Quantity Estimation and Ageing Design

Reasonable point and quantity planning is the key to the effect of the hospital self-service terminal project. QUNMAO plans the location according to the regional business volume, and takes into account the elderly and first-time users in the interface and fuselage design.

QUNMAO Hospital Lobby Kiosk Deployment Layout

Point Planning Recommendations

Location pointDeployment recommendations
Outpatient Hall EntranceCentralized arrangement of registration terminal, multiple side by side, set up queuing buffer
Next to toll areaArrangement of payment terminals, and manual charging window diversion
Take report areaArrange terminal with A4 printing, close to inspection and imaging department
Waiting areas and corridorsArrange vertical screen terminal to satisfy inquiry and number taking

Method for Estimating Number of Terminals

Number of terminals required ≈ self-service person-times during peak hours ÷ (single person-times per minute × peak minutes). The processing speed of a single unit is affected by the type of business, printing method and software process. It is recommended to use a prototype to determine the number of units after trial operation during real peak hours.

List of Installation Conditions

  • Power supply: AC 100-240V wide voltage, reserve power points according to the number of terminals
  • Network: Reserved Gigabit port or Wi-Fi coverage
  • Ground and space: the 43-inch reference net weight of the universal vertical terminal is about 60kg, and the ground bearing and placement space are confirmed.
  • Moving line: reserve queuing buffer area to avoid occupying channel and fire exit
  • Consumables: planning voucher paper and A4 paper supply location and personnel

Suitable for aging and multi-language interface

Interface simplification

The software interface can be customized according to the project, highlighting the common business and reducing the operation steps.

Vertical screen and tray

Vertical screen icon interface and keyboard tray, convenient for the elderly and first-time users to operate.

Multi-language interface

The interface language is customized according to the target market and meets the usage habits of hospitals in different countries.

10Calling linkage: self-service terminal × QM-PT calling terminal

The order of number picking and waiting in the hospital outpatient department can be realized through the linkage of QM-PT series calling terminals and self-service terminals, and the specific linkage mode is confirmed according to the project software scheme.

DeviceFunctionMain parameters and characteristics
Self-service terminalRegistration, payment, report printingGeneral vertical, vertical screen vertical, payment inquiry type, selected by region
QM-PT call terminalNumber picking, number calling display and voice prompt10.1 / 13.3 / 15.6 / 18.5 / 21.5 inches, Android 11,G G capacitive touch, 80mm thermal printing automatic paper cutting, real-time display of current number calling and waiting number, voice broadcast and multilingual prompt, split screen display of number calling and publicity content, remote management
Optional moduleIdentification and RecordsTwo-dimensional code scanning, IC card/NFC card swiping, camera (for face recognition) according to the project selection

Hospital outpatient service is one of the typical application scenarios of QM-PT series of self-service queuing and calling terminals, which can be deployed in the same hall together with self-service registration, payment and report printing terminals to form a complete hospital self-service system. Product details can be found at:QUNMAO QM-PT Series Self-service Queuing Terminal Product Page

11Project Delivery Process and Acceptance Criteria

Hospital projects have high requirements for stability and docking. QUNMAO follows the path of "interface evaluation-prototype joint debugging-field trial operation-batch delivery", and the whole process has clear outputs.

Project Milestones

PhaseJob responsibilitiesOutput
Requirement confirmationConfirm the business scope, region, card and certificate type, and software schemeList of Requirements
Interface EvaluationCollect hospital system interface information and evaluate docking scopeDocking scheme
Selection quotationOutput terminal, peripheral and quantity configuration recommendationsConfiguration Checklist and Quote
prototype joint debuggingThe whole process of card reading, inquiry, payment and printing is linkedJoint Commissioning Report
Site commissioningReal Environment and Peak Hour CommissioningTrial run conclusion and confirmation of the number of units
Batch deliveryThe whole machine production, aging test, standard model order after 3-7 working days of deliveryEquipment, pre-installed software, interface documentation
Operations and maintenance supportRemote monitoring, technical support, batch upgradeOperations and maintenance services

The delivery date of customized modules and software can be confirmed after evaluation according to the scheme and can be agreed in the contract.

Acceptance List

  • Card reading and code scanning: all kinds of cards and two-dimensional code reading normal
  • Printing of receipts: registration receipts, payment receipts and number tickets are clearly and completely printed.
  • A4 printing: report query, selection and printing process is complete
  • System docking: registration, payment, reporting and other business consistent with the hospital system data
  • Security features: encryption keyboard, permissions and log function normal
  • Continuous operation: stable during trial operation, no abnormal crash and disconnection

DELIVERY LIST

Devices and Peripherals

The self-service terminal, card reader, printing module and other peripherals shall be tested before leaving the factory.

Software and Interface

Pre-installed software and system configuration, interface documentation, and joint debugging support.

Installation and training

Installation and operation guidance, use training, and remote operation and maintenance support.

12Real Project Case: Outpatient Queuing System of Berlin Hospital in Germany

QUNMAO and Qtenboard brands of self-service terminals and queuing and calling terminals have landed in overseas hospitals. The following are examples of hospital outpatient projects.

QUNMAO Hospital Queue Calling Kiosk Project Case in Berlin
Project elementsDescription
Project locationHospital outpatient hall, Berlin, Germany
Product typeQueuing and calling terminal (intelligent number picking and calling system)
Number of Deployments64
Completion timeMay 2026
Customer needsThe outpatient hall is concentrated in the number of patients, which requires self-service number collection and orderly waiting to reduce the pressure of manual window diversion.
Solution configurationTouch number picking terminal, number ticket printing, number calling linkage
Customer feedbackThe order of number picking and waiting in the outpatient hall is clearer, and the window staff can centrally handle the business that needs to be handled manually.

This project belongs to the scene of queuing and calling. Self-service registration, payment and report printing can be deployed in the same hall with the call terminal, forming a complete hospital self-service system.

13OEM/ODM customization and cooperation mode

QUNMAO has its own complete machine production line, which completes the whole process from structure, assembly to aging test independently, and is suitable for cooperation between medical information integrators, HIS service providers, equipment distributors and purchasers of medical institutions.

Customizable Content

Customization itemCustomizable Content
Screen and BodyScreen size, body color, structural appearance
Functional moduleCard reader, scan code, slip printing, A4 printing, encryption keyboard and other peripheral combinations
Documents and CardsCertificate identification is customized by project, medical insurance card/health card is confirmed by project
Software and InterfaceTerminal software interface UI, multi-language interface
System integrationInterface of HIS, registration, charging, reporting and calling system
BrandLogo screen printing, boot screen, OEM customization

QUNMAO factory strength and qualification

2005QUNMAO year of establishment
330,000㎡Production base area
1000+Employee
100%Factory aging test of the whole machine
3CCEFCCISO9001RoHS

Warranty and Delivery

ProjectQUNMAO service content
Whole machine warranty1-3 years, extended warranty can be purchased on demand according to configuration and project agreement
Technical SupportLifetime technical support, remote assistance, fast supply of common spare parts
Delivery cycleThe standard model will be shipped within 3-7 working days after the order is placed, and the customized module will be evaluated according to the scheme.
Prototype and factory inspection1 set of sample, support field or video inspection factory
BusinessSupport for public contract invoicing, foreign trade orders according to the purpose of the market to provide certification data and pro forma invoice.

14Hospital self-service terminal selection quick check

Quickly locate recommended solutions by business type, regional space, card reading requirements, software ecology and environmental conditions.

Selection dimensionSituationRecommended plan
Business typeRegistration and number taking are the mainUniversal vertical terminal, registered and number-fetking peripherals
Business typePayment diversion is the mainPayment inquiry terminal, payment peripheral
Business typeReport printing requiredUniversal Vertical Terminal A4 Print Module
regional spaceThe hall is spacious and the passenger flow is large32/43 inch universal vertical terminal multiple side by side
regional spaceWaiting area, corridorVertical Screen Vertical Terminal 21.5/32"
Card Reading RequirementsRequires specific credentials or card typesCertificate identification is customized by project, medical insurance card and health card are confirmed by project.
Software ecosystemUsing QUNMAO's own softwarePre-installed software, hardware and software delivered together
Software ecosystemUse of customer or third-party softwareSoftware integration, pre-installation of prototype after joint debugging
Environmental conditionsSpecial environment or outdoor areaUniversal vertical terminal outdoor version, highlight, temperature control and rainproof design

15FAQ before placing an order

Can the terminal connect to the existing HIS and business systems of our hospital?

Sure. QUNMAO terminal system is open, providing standard open interfaces and interface documents, and can be connected to HIS, registration, charging, reporting and calling systems. It is recommended to provide test environment and interface information in the prototype stage, and then place orders in batches after the whole process is completed.

Which cards and documents are supported by the terminal?

The terminal supports card reader (IC card, magnetic stripe card, non-contact card) and two-dimensional code scanning code, NFC, face recognition optional. Document identification is customized according to the project and can be configured according to the document type of the target country and region. Medical insurance card and health card are confirmed according to card type and reading protocol, and are jointly adjusted in the prototype stage.

Can I self-print A4 inspection or image report?

Sure. QUNMAO supports customized A4 printing module by project and integrated with terminal. The report content and print template are provided by the hospital report system or customer software. The terminal is responsible for querying and printing. It is recommended to coordinate the complete process of prototype stage.

We have our own software. Can the terminal be integrated? What if there is no software?

Can be integrated. QUNMAO terminals can be pre-installed with customer or third-party software, and provide interface and debugging support. Customers who do not have software can use QUNMAO's own software. The hardware and software are delivered together, and the interface and functions are configured according to the project.

How is patient data and privacy guaranteed?

The terminal side provides identity data encryption, hierarchical authority control, full operation log, and optional encryption keyboard. The medical data protection requirements of each country and region are met by the overall project plan and the hospital information system, and QUNMAO confirms with the customer at the project stage and cooperates with the terminal-side security configuration.

What is the minimum order quantity? Can you test the prototype first?

Standard configuration model 1 set, support prototype test. The hardware and quality control standards of the prototype are consistent with those of bulk goods, and orders are placed in bulk after confirming card reading, printing, system docking and touch experience.

How long after the order is shipped? How long is the delivery period for customized orders?

Standard models are shipped within 3-7 working days after placing an order. For customized orders involving A4 printing module, document identification, software pre-installation or configuration modification, the delivery date can be confirmed after evaluation according to the scheme, which can be agreed in the contract.

How long is the warranty of the whole machine? How to deal with the fault?

The whole machine is guaranteed for 1-3 years, according to the configuration and project agreement, and provides lifelong technical support. Software problems are prioritized for remote assistance in troubleshooting, hardware failures are supported for repair or replacement, common spare parts are quickly supplied, and extended warranty can be purchased on demand.

three types of self-service terminal how to choose?

General vertical terminal is selected for registration and reporting business in outpatient hall; Vertical terminal is selected for waiting area and corridor; Payment inquiry terminal or general vertical terminal can be selected for payment diversion in toll area. Can also be mixed deployment, unified background operation and maintenance.

Is the terminal suitable for elderly patients?

The vertical screen terminal adopts icon interface and can be equipped with keyboard tray. The software interface can be customized according to the project, highlighting common businesses and simplifying steps. The interface language is configured according to the target market. It is recommended to optimize the interface based on patient usage during the field trial phase.

Can you link with the calling system?

Sure. The self-service terminal can be matched with QUNMAO QM-PT series calling terminals to realize linkage of number picking, calling display and voice prompt. The specific linkage mode shall be confirmed according to the project software scheme.

Can I customize the appearance, logo and interface?

Support. Screen size, body color matching, peripheral combination, Logo screen printing, startup screen and software interface can be customized according to the project, and mass production can be carried out after proofing confirmation. OEM/ODM customization has MOQ requirements.

Can I provide certification information for export orders? Can I inspect the factory?

QUNMAO has 3C, CE, FCC, ISO9001 and RoHS certification. Foreign trade orders can provide certification materials and pro forma invoices according to the destination market, and arrange international logistics and export declaration. QUNMAO is Shenzhen's own production plant, support on-site or video inspection plant, support for public contract invoicing.

Contact QUNMAO for project proposal and quotation

1 sample, standard models shipped 3-7 working days after the order, welcome medical information integrators, HIS service providers and medical institutions consultation.

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