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Published: 2026-10-17
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QUNMAO Qunmao Source Factory provides an integrated solution of "self-service terminal hardware peripheral module terminal application management platform banking system docking" for commercial banks, credit unions, micro-financial institutions and financial system integrators. The high-frequency, standardized business to the terminal to complete, ease the counter pressure, so that tellers focus on complex business and customer service, while a unified management platform to ensure multi-point experience consistent, operation and maintenance control.
This plan focuses on the core problems of bank outlets such as "long queue, high counter pressure, complicated account opening and handling processes, and inconsistent experience in multiple outlets". QUNMAO Qunmao provides vertical self-service terminals, number picking and calling terminals and horizontal inquiry machines, as well as supporting terminal applications, management platforms and banking system interfaces, to build a self-service system of outlets that can be landed in stages and can be replicated and expanded.
With self-service terminals as the entrance, it covers account opening pre-entry, transfer payment, inquiry and printing, number taking reservation and product display, and is suitable for retail outlets, 24-hour self-service banking halls, agency outlets and flagship outlets.
Commercial banks, credit unions and cooperative banks, microfinance institutions, fintech companies, Correspondent Bank operators, financial systems integrators (SIs) and self-service equipment distributors.
Terminal equipment, peripheral integration, terminal application customization, management platform, banking system interface docking, network deployment training and after-sales support, delivered in stages according to the project.
(Cash access, international document identification, biometrics and other expansion capabilities, QUNMAO Qunmao by project assessment and confirmation of viable options and module sources, not in the standard configuration of the default commitment.).
In cooperation with financial customers and system integrators, QUNMAO Qunmao has summarized the typical demands of self-service construction of outlets and corresponding program capabilities one by one:
It is recommended that requirements be graded as "rigid, important, optional" at the beginning of the project to facilitate budget control and scheduling:
| Demand Level | Typical requirements | Recommended handling method |
|---|---|---|
| Rigidity requirement | Pre-entry of account opening, transfer and payment, inquiry and printing, number collection and distribution, password security | Enter the standard program and the first delivery scope |
| Important needs | Unified operation and maintenance of the management platform, batch upgrade, multi-language interface, audit log | Incorporated into the scheme design, landing in batches according to the size of the network. |
| Optional Requirements | Cash access, face/fingerprint recognition, international document recognition, remote video teller | Assess module sources, compliance requirements and feasibility by project |
QUNMAO Qunmao Bank's self-service terminal scheme adopts a four-layer architecture of "terminal layer-network layer-management platform layer-banking system layer". Each layer is decoupled and has clear interfaces, which is convenient for banks to implement in stages according to the size of outlets and compliance requirements, as well as for later expansion and replacement and upgrading.
Vertical terminals undertake high-frequency services such as inquiry, payment, account opening pre-entry, etc. Number picking terminals and horizontal inquiry machines are responsible for entrance diversion and product display, forming a "self-service-semi-self-service-counter" three-level diversion with the counter.
Independent space deployment protection enhanced vertical terminal, extended service capabilities outside business hours, with remote monitoring and alarm to achieve unattended management.
Small-area stores deploy compact terminals, focus on scanning code payment, slip printing and other standardized business, suitable for regional markets with scattered outlets.
The most important thing about banking projects is that boundaries are clear. QUNMAO QUNMAO confirms the following division of labor with the customer at the proposal stage to avoid responsibility gaps in implementation:
Each module is designed according to "function-required peripherals-customer value", and can be selected and combined according to the type of network and business planning, supporting the launch of high-frequency modules in the pilot phase and subsequent smooth expansion.
| Functional module | Function Description | Required Peripherals | Customer value |
|---|---|---|---|
| Self-service account opening pre-entry | The customer collects the document information, takes photos and fills in the basic information at the terminal, generates the reservation form, and completes the review and signing at the counter. | ID reading/scanning, camera, keyboard, slip printing | Shorten counter account opening time and reduce duplicate entry |
| Transfers and Remittances | Read the card, enter the password, confirm the amount and collection information, print the receipt. | Card reader, encryption keypad, thermal printer | Diversion of high-frequency transfer business |
| Bill payment | Scan the code or enter the account number, query the bill and complete the payment, print the receipt. | QR code scanning, card reader, thermal printer | Relieve the counter pressure of peak payment |
| Balance and Details Query | Query account information, print statements or transaction details | Card reader, encryption keypad, thermal printer | Simple query self-service completion |
| Number taking and reservation diversion | According to the type of business to pick up the number, display queuing information, booking counter processing | Thermal printer, touch screen | Queue in an orderly manner; allocate windows appropriately. |
| Product and Marketing Showcase | Display product information such as wealth management, loans, credit cards, etc. during the waiting and processing process. | Touch screen, speaker | Improve product reach efficiency |
| Receipt Printing and Receipt Management | Unified management of slip templates, printed content and mark records | Thermal printer, management platform | Receipt standard unified, easy to reconcile |
| Multilingual and Accessibility | Multi-language interface switch, voice prompt, configure auxiliary functions according to items | Speaker, interface customization | Serving Multilingual and Special Needs Clients |
Cash access, international passport/document recognition, fingerprint or face recognition capabilities, QUNMAO Qunmao evaluates and confirms module source and compliance feasibility by project.
Certificate reading, image collection and basic information filling are all completed at the terminal, and the data is uploaded according to the bank interface specification to generate a pre-account bill. Only identity review, risk disclosure and signing are reserved at the counter, significantly shortening the processing time for single person.
Set up the number and guide terminal at the entrance, automatically allocate the queue according to the type of business, linkage call system; complex business can be directly guided to the counter, reduce blind queuing.
The card reading, password, amount and collection information are completed at the terminal, and the receipt is printed immediately. The system interfaces with the payment gateway, and the transaction status can be traced back.
Learn about payment and dual-screen inquiry terminals →Standby and processing of intermittent rotation of financial products, loans and credit card content, the content by the headquarters through the management platform unified release, according to the network customer group differentiation configuration.
QUNMAO Qunmao provides four types of terminals for bank outlets, each performing its own duties: vertical terminals and 27-inch high-end terminals are responsible for "handling", QM-PT number picking and calling terminals are responsible for "entrance diversion", and horizontal inquiry machines are responsible for "inquiry and display". The product line is organized according to "standard configuration item customization", and the appearance, size and peripherals can be adjusted according to the network planning.
Vertical touch screen, high-quality sheet metal paint body and floor-standing wide base, support Android or Windows system. According to the business optional card reader, encryption keyboard, slip printer, two-dimensional code scanning and other peripherals, suitable for transfer payment, query printing and other needs "input verification single" one stop to complete the business.
Learn more about vertical self-service terminals →The 27-inch touch screen integrates second-generation ID card identification, IC/ID/non-contact card reading, two-dimensional code scanning, thermal slip printing, numeric keyboard, camera, human body sensing and speaker, supports low-power standby when no one is present, and is suitable for account opening pre-entry and comprehensive self-service processing.
Learn more about the 27-inch self-service inquiry terminal →
The touch screen is equipped with a metal bracket, which supports self-service number taking, queuing and calling, code scanning and card swiping and 80mm thermal receipt printing. The Android 11 open system can install a third-party APK and connect to the existing calling and reservation systems of the bank. The screen partition can also display the calling information and product promotion at the same time, which is suitable for being placed at the entrance of the hall for business diversion.
Learn about QM-PT series self-service queuing terminal →Arc-shaped metal base, inclined screen conforms to standing operating angle, industrial capacitive touch control, suitable for business inquiry and product display in the hall, flagship outlets can use large screen specifications for information release.
| Outlet type | Recommended models | Screen | Peripheral combination | Deployment location |
|---|---|---|---|---|
| Community/Small Branch | Vertical self-service terminal | 21.5 inch | Card reading, encryption keyboard, slip printing | Lobby Entrance |
| Standard Retail Outlets | Vertical terminal QM-PT number taking terminal | 27-32 inches/15.6-21.5 inches | Card reading, code scanning, document identification, printing, camera | Self-service area, pick-up area |
| Flagship/Hall-type outlets | Vertical combined QM-PT horizontal inquiry machine | 27-32 inch/large screen | Full Peripheral Combination Human Body Induction | Self-service area, entrance, waiting area |
| 24-hour self-service area | Vertical terminal (protection enhancement) | 27-32 inches | On-demand configuration, highlight/dustproof scheme is evaluated by project | Self-service bank hall |
| Microfinance/Agency Outlets | Compact Vertical Terminal | 21.5 inch | Code scanning, slip printing, card reading | Agency shop, service point |
The above is the QUNMAO Qunmao recommended configuration, the final size, peripherals and systems are subject to the network survey and confirmation scheme.
| Parameter item | 21.5 / 32 inch vertical terminal | 27-inch self-service inquiry terminal (high matching type) |
|---|---|---|
| Screen form | Vertical screen, 21.5 / 32 inch, support customization | 27 inch touch screen |
| Touch mode | Capacitive/Infrared Touch | Infrared/Capacitive Touch |
| Resolution | 1920 × 1080 Full HD | High-definition display, customizable interface. |
| Integrated Peripherals | Card reader, encryption keyboard, slip printer, scan code optional | Second-generation ID card identification, IC/ID/non-contact card reading, two-dimensional code scanning, thermal printing, numeric keyboard, camera, human body induction, speaker |
| Operating system | Android / Windows 可选 | Customized by Project |
| Fuselage and Installation | High-quality sheet metal with baked finish, wide floor-standing base. | Metal body stable base, optional high bright screen, dustproof and waterproof and wide temperature scheme |
| Power/Operation | AC 110-240V 50/60Hz,7 × 24 hours operation | 7 × 24 hours continuous operation, human body induction low power standby |
| Parameter item | Specification description |
|---|---|
| Screen size | 10.1 / 13.3 / 15.6 / 18.5 / 21.5 inches |
| Touch scheme | Capacitive G G, multi-touch, free drive, finger and stylus support |
| Operating System/Processor | Android 11.0 Open System; Quad Core 1.8GHz,4GB RAM, 32GB Storage |
| Network and Interface | Ethernet, WiFi, Bluetooth 4.2, optional 4G module; USB × 2 |
| Optional module | 80mm thermal printing, two-dimensional code scanning, card/NFC, 5MP camera |
| Body material | Cold-rolled steel plate body, 3mm tempered glass panel |
| Power Supply/Environment | AC 110-220V; working temperature 0 ℃-55 ℃, humidity 10%-90% RH |
| Parameter item | Specification description |
|---|---|
| Screen size | 32 / 43 / 49 / 55 / 65 / 75 / 85 inch, support customization |
| Touch and resolution | Industrial capacitive ten-point touch, 1920 × 1080;43 inches and above support 4K |
| Tilt angle | Approximately 30 °-45 ° ergonomic viewing angle |
| Operating System/Processor | Windows 10/11 IoT or Android 11;Intel Celeron J4125, optional Core i3 / i5; Android solutions RK3568 / RK3588 |
| Memory/Storage | DDR4 4GB / 8GB / 16GB；SSD 64GB–512GB |
| Interface and Network | USB × 4, HDMI, RJ45, Audio; Gigabit Wired WiFi Dual Band Bluetooth 4.2, Optional 4G Module |
| Body material | 1.5mm thick cold rolled steel plate, metal brushed spray plastic, tempered glass panel |
| Operating temperature/power supply | -10℃ ~ 50℃;AC 100-240V, ≤ 150W |
The above is the standard configuration of the product. QUNMAO Qunmao supports software and hardware customization. The specific specifications are subject to the final confirmation plan.
The first concern of the bank customer for the terminal is security. QUNMAO Qunmao designs the program at five levels: terminal protection, data protection, session management, auditing and accessibility, and identifies which capabilities depend on specific modules and project certifications.
| Security dimension | Design measures | Description |
|---|---|---|
| Password input protection | Encryption keyboard module, anti-peep design, key shielding structure | Support the integration of password keyboard modules that have passed the relevant certification, and the certification items are confirmed by project and target market. |
| Card Reading | IC/ID/Contactless Card Reader Module | Support the integration of card reading modules that have passed the relevant certification, and the certification items are confirmed by project. |
| Data transmission | Encrypted channel (such as TLS/VPN), terminal does not retain sensitive data | Channel and key policies determined by bank security specifications |
| Conversation Management | Timeout automatically exit, automatically clear cache and input records | Timeout can be set by bank policy |
| Terminal lock | Kiosk lock mode, restricted system and USB access, cabinet lock | Enhancement measures such as tamper alarm are evaluated by project |
| Auditing and Logging | Operation record, equipment status log, abnormal alarm | Log docking bank audit and monitoring system |
| Privacy and Data Protection | Minimize collection, interface privacy tips, follow target country regulations | Data compliance strategy implemented by the bank, QUNMAO Qunmao with terminal-side design |
| Accessibility | Operating height design, voice prompts, tactile keyboard (optional) | Assessed by target market criteria such as ADA, EN 301 549, etc. |
Enhancements such as high-quality sheet metal structures, cabinet locks, restricted USB and system access, and tamper-proof alarms are assessed according to the risk level of the outlets.
The terminal only runs the whitelist application, automatically exits when it expires, and automatically clears the cache. Sensitive data is not retained in the terminal.
Transmission channel encryption, minimum collection, operation log and device status log can be connected to the bank audit system.
QUNMAO provides secure and configurable terminal platform and interface support; regulatory approvals, business authorizations, data policies and final security audits are determined by the requirements of the bank and its market. We confirm the certification and compliance list of the target country with the customer at the beginning of the project and verify it at the prototype stage.
Self-service terminals should not become data silos. QUNMAO Qunmao confirms the docking object, data flow and joint debugging plan with the bank IT team or SI at the program stage, and realizes the business closed loop with the bank middleware with the open interface.
The terminal interfaces with the bank middleware or SI platform through an open interface without directly modifying the core system; the interface security policy and key scheme are implemented in accordance with the bank's specifications.
The effect of the self-service terminal depends on the point. QUNMAO Qunmao suggested to complete the network survey at the plan stage, and plan the self-service area according to the requirements of moving lines, privacy and accessibility, so as to avoid "installing it for no one and inconvenient to use it".
| Functional zoning | Deploy Devices | Design highlights |
|---|---|---|
| Entrance guide area | QM-PT number picking terminal and guide screen | The number is taken as soon as you enter the door, and it is divided according to the type of business. |
| Self-service area | Vertical terminal, 27-inch high terminal | Smooth line movement, terminal spacing to meet privacy requirements |
| Waiting area | Horizontal inquiry machine, product display screen, call screen | Combine display and waiting to improve reach efficiency |
| Counter area | Counter terminal (bank side) | Undertake complex business and review signing process |
QUNMAO Qunmao advances the project in stages, with confirmation nodes set up at each stage to facilitate the collaborative advancement of banking, IT, procurement and branch teams to control project risks.
Select 1-2 representative outlets, online number, inquiry, payment and other high-frequency modules, verification process, interface and customer habits.
Follow the pilot verified configuration to batch copy to similar outlets, and fine-tune the model and peripheral combination by outlet type.
Through the unified interface, content and equipment operation and maintenance of the management platform, advanced modules such as account opening pre-entry and self-service banking hall are added as required.
It is recommended that customers and QUNMAO Qunmao set quantitative indicators in the pilot phase to determine the scope of expansion of deployment:
| Assessment dimension | Suggested indicators | Purpose |
|---|---|---|
| shunt effect | Proportion of self-service business, change in over-the-counter transaction volume | Verify that the terminal actually relieves the counter pressure |
| Customer experience | Average waiting time, completion rate | Validate process smoothness and customer acceptance |
| Equipment quality | Equipment availability, failure rate | Verify the stability of the whole machine and operation and maintenance system |
| Business Specification | Handling error rate, audit log integrity rate | Validation process standardization and traceability |
The following values are summarized from the bank's operational perspective, depending on the scope of business, number of terminals and network layout, and it is recommended that the pilot data prevail.
Standardized services such as inquiry, payment and number collection are undertaken by the terminal, while window resources are left to complex businesses and customers.
Self-service area terminals can also provide basic business services outside business hours and are open according to bank policies.
The processing process is standardized, and logs and audit data facilitate the management of rewinding and compliance checks.
Display financial management, loans, credit cards, etc. during the waiting and processing process to improve reach efficiency.
The terminal is only an entrance, and the effect depends on the business process design, system docking quality and network operation cooperation. QUNMAO Qunmao simultaneously provides docking and coordination, interface configuration training and operation and maintenance support during the delivery process to assist the bank in using the terminal well and for a long time.
QUNMAO QUNMAO deploys number pick-up and service terminals for the bank hall in Riyadh, Saudi Arabia, for customer number pick-up and queue diversion, which belongs to the similar terminal deployment of the "number pick-up and reservation diversion" module in this scheme.
The case information comes from the QUNMAO Qunmao delivered project, and the correspondence between the equipment type and the scheme module is confirmed with the customer at the demand stage.
QUNMAO Qunmao, as a source factory, supports in-depth customization from appearance to software, making it easy for bank brands, integrators and distributors to build their own terminal product lines and form differentiated competitiveness.
| Custom dimension | Customizable Content |
|---|---|
| Appearance and brand | Bank VI color matching, Logo, surface technology, boot screen, packaging, privacy cover |
| Structure and Screen | Screen size, body structure, module layout, base and mounting method |
| Peripheral Module | Card reader, encryption keyboard, thermal printer, QR code scanning, camera, human body induction, etc., and other modules are evaluated by project |
| Software and Language | Terminal interface and process, multi-language (including Arabic and other right-to-left languages), pre-installed software |
| Cooperation model | OEM / ODM / CKD / SKD, support overseas local assembly mode by project evaluation |
From factory quality control to after-sales response, QUNMAO Group uses a process-based approach to reduce the procurement and operation and maintenance risks of bank customers.
QUNMAO Qunmao has been deeply engaged in commercial display and terminal manufacturing since 2005, with a production base of about 330,000 ㎡, and the manufacturing and quality control processes are controllable.
Export products to 100 countries and regions, familiar with overseas project certification, packaging and delivery requirements.
The hardware, interface and peripherals are customized according to the project, and the open interface cooperates with the bank or SI to complete the system joint debugging.
1-3 years warranty, lifetime technical support, spare parts and upgrade plan with the project communication implementation.
QUNMAO Qunmao supports the integration of password keyboard and card reader modules that have passed relevant authentication in the terminal. The specific authentication items depend on the selected module and target market. We will provide module list and certificate information at the program stage. Please indicate your country's certification requirements for early assessment.
The standard vertical terminal configuration is mainly based on inquiry, transfer payment, voucher printing and account opening pre-entry. Modules such as cash access are evaluated on a project-by-project basis, and we will confirm the source, compliance requirements and feasibility of the modules with the customer before giving a solution.
The terminal interfaces with the bank middleware or SI platform through an open interface without directly modifying the core system. QUNMAO Qunmao provides interface documentation and cooperates with sandbox joint debugging, UAT and pilot verification.
Sure. The QM-PT number picking terminal adopts Android 11 open system, supports the installation of third-party APK and secondary development, and can interface with the bank's existing number picking, calling and reservation software. The specific interface mode is confirmed in the scheme stage.
The terminal application and interface can be customized by QUNMAO Qunmao according to the project, or can be developed by the customer or integrator. We provide interface description and joint debugging support, and the specific software scope and deliverables are agreed in the contract.
The terminal adopts measures such as encrypted communication, session timeout clearance, Kiosk lock and operation log, and sensitive data is not retained in the terminal. The specific strategy and key scheme are determined according to the bank's security specifications, and QUNMAO Qunmao is implemented with the terminal side.
Sure. QUNMAO Qunmao supports prototype and small batch ordering, and the price is calculated by specification, size, peripheral and quantity. It is recommended to do prototype POC and pilot network verification before placing bulk orders.
Standard models are usually shipped in 3-7 days; bulk orders are generally about 1-2 weeks. For projects involving structural, peripheral, or software customization, the delivery date will be based on the confirmed design and prototyping timeline. A written production schedule will be provided prior to placing the order.
The whole machine and core components are guaranteed for 1-3 years, according to the model and contract agreement. Provide remote diagnosis and parts replacement for non-human damage during the warranty period, and provide lifelong technical support. Spare parts can be configured on demand for large-scale projects.
Sure. The interface language, process copy, and boot screen are all customizable. Right-to-left language interface adaptation will be assessed on a project-by-project basis and verified during the prototype phase.
QUNMAO Qunmao can evaluate the configuration according to the target market standards in terms of operation height, voice prompt and tactile keyboard. Please inform us at the demand stage for specific standards such as ADA and EN 301 549.
Bulk orders shall be inspected and accepted based on the samples and specification sheets confirmed by both parties, covering appearance, touch functionality, system performance, and peripheral functions. QUNMAO Qunmao completes the aging test and quality inspection before leaving the factory, and can provide installation guidelines and acceptance list.
Sure, this is also the method we recommend. In the pilot phase, the process, interface and customer usage habits are verified. After confirmation, the same set of configuration is used for batch replication and unified operation and maintenance through the management platform.
After providing the following information, QUNMAO Qunmao can output configuration lists, point recommendations and project plans faster.
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