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Kiosk self-service terminal solutions

Solution of station information inquiry machine | L-shaped inquiry machine and self-service terminal

Release date: 2026-10-15 Clicks:0

Overview of Station Information Query Solution

For railway stations, subways and bus hubs, long-distance bus stations and other places with dense passenger flow, Qunmao provides station information inquiry solutions with L-shaped information inquiry machines as the main part and self-service terminals as the auxiliary part: passengers complete flight inquiry, station navigation and service guidance on the terminals by themselves, and the inquiry desk personnel are released from repeated consultation; The operator manages the contents and operation status of all terminals through CMS, and it can interface with the existing shift system through API.

Station Information Kiosk Solution Overview

Solution value

Diversion of Enquiry Desk Manpower

High-frequency questions such as shifts, navigation and facility locations are answered by the terminal self-service to reduce repetitive work at the information desk.

Shorten passenger wait

During peak hours, passengers do not need to wait in line for manual work, and check as they arrive to improve the efficiency of waiting and transfer.

Unified Multilingual Publishing

The shift page, announcement and prompt information are released by CMS remotely and uniformly, supporting multi-language interface and serving international passengers.

Common pain points at the station site

Station Passenger Inquiry Pain Points

The information desk is under pressure.

During the peak period, the consultation was concentrated, and the queue in front of the information desk was long, making it difficult for personnel to take into account.

Shift information changes quickly

Shift change, delay information transmission lag, passengers repeatedly consult.

Language communication barrier

There are barriers to understanding the in-station guidelines for international and out-of-town passengers.

Slow equipment maintenance response

The distribution of terminals is scattered, and the fault is not easy to be found in time, which affects the continuity of service.

More industry inquiries and queuing schemes can be found.Solution Center。

Scheme Architecture and Software Capability

system composition

Data sourceOperator's shift and scheduling information system
CMS backgroundContent release, terminal management
Terminal layerL-shaped information inquiry machine, self-service terminal
PassengerQuery, navigation, self-service
Station Kiosk System Architecture

Software capability

CMS unified release

Shift pages, announcements, advertisements and other content can be remotely and uniformly published to each terminal.

Offline mode

The offline mode is supported, and the terminal can continue to provide basic information services when the network is unstable.

Remote monitoring

The running status of the terminal can be viewed remotely to facilitate timely detection and handling of exceptions.

API integration

It can interface with the existing shift and scheduling information system through API, and the interface mode is evaluated according to the project.

Kiosk CMS Remote Management Platform

System Selection: Android and Windows

The L-type information inquiry machine provides Android and Windows system versions, which can be selected according to the requirements of station software and peripherals.

Contrast ItemAndroid 版Windows 版
ProcessorRK3566S quad-coreIntel i5 4th Generation
Memory and Storage2GB Memory 32GB Storage8GB RAM 128GB SSD
Wireless networkWi-Fi 2.4G / 5G, Bluetooth 4.2Wi-Fi 2.4G, Bluetooth 4.2
Primary InterfaceHDMI Input× 1,USB × 2,3.5mm AudioUSB ×4,RJ45,HDMI,VGA,音频
Software installationSupport for installing third-party APKSupport for installing third-party client software
Selection recommendationsMainly content release and APK application, pursuing lightweight deploymentNeed to run existing Windows station software or connect more peripherals

Terminal selection and product configuration

L-type information inquiry machine

The L-shaped information inquiry machine is used in front of the station hall, entrance and inquiry desk. It is responsible for frequency inquiry, in-station navigation and service guidance, and is available in 43-inch and 50-inch sizes. More self-service terminal products can be viewedSelf-service machine classification。

43 Inch L Shaped Information Kiosk
50 Inch L Shaped Information Kiosk
Project43 inches50 inches
ModelQM-C43XJ-PQM-C50XJ-P
Resolution/Panel1920 × 1080,IPS HD LCD screen
Brightness/Contrast≥300cd/m²,3000:1
Perspective89° / 89° / 89° / 89°
Display area942.2 × 530.4mm1073.8 × 604mm
Touch modeCapacitive Touch (G G),20 Touch, No Drive
Touch accuracy/life≤ 2mm,60 million touches; supports finger or stylus
Operating systemAndroid / Windows 可选
Network10/100M Adaptive Ethernet, Wi-Fi, Bluetooth 4.2, Optional 3G/4G
Rated power/standby≤ 85W / ≤ 1W≤ 95W / ≤ 1W
VoltageAC 110-220V
Work environmentIndoor only; temperature 0~55 ℃, humidity 10% ~ 90% RH
Color/MaterialBlack/white/silver; aluminum profile frame, cold-rolled steel plate spraying body
Installation methodFloor-standing

General functions

  • Boot self-start, support custom time switch machine
  • One-key switch with indicator light for on-site maintenance
  • Built-in dual tweeter, support 4K video and picture decoding playback
  • Support keyboard and mouse hot plug, interface supports multiple languages

Optional modules:The L-shaped information inquiry machine can select functional modules according to project requirements. Please refer to the specific list.Contact UsObtain. The size, weight and screen angle of the whole machine shall be subject to the product drawing.

Self-service terminal

Self-service terminals are suitable for transaction scenes that require printing, code scanning and card reading, and are suitable for arrangement near waiting areas, transfer lanes and ticket halls. Reference Products:27 inch touch self-service inquiry terminal。

Self Service Terminal With Printer And QR Scanner

Optional function modules

  • Thermal Receipt Printer (Support Paper Shortage Detection)
  • QR code scan
  • ID card/IC card/contactless card reader (configured by project)
  • HD camera (audio and video recording)
  • Human induction and speaker voice guidance
  • Backlit, waterproof, anti-peep industrial-grade digital keyboard

Operational and safety features

  • Support 7 x 24 hours continuous operation
  • Operation Logging and Auditing
  • Data encryption transmission
  • Automatic backup and recovery
  • Low power standby and wake-up
  • Optional dustproof, waterproof, wide temperature protection

How to divide the labor between L-shaped information inquiry machine and self-service terminal

Contrast ItemL-type information inquiry machineSelf-service terminal
CharacterInformation inquiry and in-station guidanceTransaction self-service operation
Layout positionStation hall, entrance, in front of the information deskNear the waiting area, transfer channel and ticket hall
Interaction ModesCapacitive touch, 20 pointsTouch, optional numeric keypad
Functional moduleAccording to the project selection, contact us to obtain the listPrint, scan code, read card, camera, human body induction, voice
Specifications43 inches/50 inches27 INCH (REFERENCE PRODUCT)
Operating environmentIndoor onlyOptional dustproof, waterproof, wide temperature protection
Suitable scenariosHall information diversion, shift and navigation queryVoucher printing, code scanning inquiry and card reading

Deployment scenarios and installation conditions

Typical Deployment Locations

L Shaped Information Kiosk In Station Concourse
Self Service Kiosk In Station Waiting Hall

Station Hall Hall

The L-shaped information inquiry machine is arranged in front of the entrance and the inquiry desk to divert shifts and navigation consultation.

Waiting area

The self-service terminal is arranged in the waiting area to meet the needs of voucher printing and code scanning query.

Transfer passage

Provide guide information on transfer routes, exits and surrounding facilities.

Semi-outdoor entrance

Please choose outdoor money, for exampleOutdoor horizontal K-type inquiry machine(infrared touch).

Installation conditions

ProjectRequirement
Power supplyAC 110-220V
NetworkWired Ethernet or Wi-Fi, optional 3G/4G
Environment (Type L)Indoor only, temperature 0~55 ℃, humidity 10% ~ 90% RH
Installation methodFloor-standing
Semi-outdoor/outdoorL-type is not recommended, please choose outdoor money
Overall size and weightSubject to product drawings

Barrier-free design and qualification

Barrier-free design recommendations

  • The screen angle of L-shaped structure is convenient for standing and wheelchair passengers to watch. The specific angle and installation height shall be subject to the drawings.
  • Interface design suggests using large font size, high contrast color matching
  • Support multi-language interface, service international travelers

Qualification and manufacturing capability

Qunmao was established in 2005, with a factory area of approximately 330,000 square meters. It operates its own production lines and supports OEM, ODM, CKD, and SKD manufacturing. The following are certificates held at the company level, details can be found.About Qunmao。

ROHSRestriction of hazardous substances
LVDLow Voltage Directive
ISO 9001Quality Management System
ISO 14001Environmental Management System
ISO 45001Occupational Health and Safety Management System
ISO 27001information security management system
PVOCPre-export conformity assessment
RETIEColumbia Electrical Product Code

Customization and Supply

Customizable Content

Custom appearance

Color (black/white/silver), brand logo, structural details.

system and software

Android / Windows system selection, interface language and software features are customized per project.

Functional module

According to the needs of the project selection printing, scanning code, card reading and other modules.

Mode of delivery and minimum order

  • Delivery method: Support CBU, SKD, CKD, suitable for distributors and system integrators
  • MOQ: support any number of orders, the price according to specifications and quantity accounting, large quantities can be negotiated
  • Delivery time: samples can be arranged at any time, batch order delivery time is about 1~2 weeks
  • Quality assurance and technical support: provide quality assurance and technical support services, the term and terms are subject to the order agreement.

Product specifications can be foundDownloadObtain.

Pilot and Implementation Process

Implementation steps

  1. Requirement communicationConfirm site size and scenario
  2. Scheme and prototypeDetermine the selection and software solutions
  3. Single station pilotSmall-scale deployment verification
  4. Acceptance inspectionConfirmed according to acceptance index
  5. Bulk supplyProduction, Testing and Shipment
  6. Installation and AftermarketInstallation Guidance and Technical Support
Station Kiosk Pilot Deployment Process

Acceptance Index Suggestions

Stable operation

Whether the equipment is running stably during the pilot period.

Touch Response

Whether the touch is sensitive and accurate.

Data updated

Whether the shift information is updated in a timely manner.

Passenger feedback

Changes in passenger experience and inquiry volume.

Frequently Asked Questions

What is the minimum order quantity?

Support any number of orders, the price according to specifications and quantity accounting, large quantities can be negotiated. Samples can be arranged for delivery at any time.

Can we connect to our existing shift system?

The terminal supports API docking and can be docked with the operator's existing shift and scheduling information system. The specific interface and data format are confirmed in the scheme evaluation stage.

What languages are supported?

Support multi-language interface, specific language and translation content according to the project configuration.

indoor and semi outdoor how selection?

L-type information inquiry machine is only for indoor use (working environment 0~55 ℃). Platform entrance and other semi-outdoor or outdoor location, please choose outdoor, specific parameters please contact us.

How to arrange the warranty and after-sales?

Provide quality assurance and technical support services. The warranty period and service terms are subject to the order contract agreement.

Android and Windows how to choose?

When you need to run the existing Windows station software or connect more peripherals, it is recommended to choose the Windows version. When content release and APK application are the main, and lightweight deployment is pursued, the Android version can be selected. Both versions can be used with CMS.

Related Products and Information

Contact Us

Are you ready to deploy an information inquiry scheme for the station? Tell us about the size of the station, the number of terminals and the docking system, and Qunmao will provide selection suggestions and scheme quotations.

Contact Us

Consultation phone:+86 13714317162

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