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Bank Hall Self-service Inquiry Machine Solution | Relieve Counter Pressure | QUNMAO Qunmao

Release date: 2026-10-15 Clicks:0

Bank branch information query solution overview

For bank outlets, as well as integrators and distributors that provide equipment and system integration for banks, Qunmao provides outlet information inquiry solutions with L-shaped information inquiry machines as the core: customers inquire about business handling guidelines, products and interest rates, outlet services and other information in the lobby by themselves, and non-handling inquiries no longer occupy counters; The bank manages the content and operation status of all terminals through CMS in a unified way, integrators can deploy their own applications through APIs and third-party software.

Bank Information Kiosk Solution Overview

Solution value

Relieve Counter Pressure

Consulting questions such as business guidelines, products and interest rates are answered by the terminal, and the teller focuses on the business.

Improved lobby waiting experience

Customers can self-service inquiries during the waiting period, reducing unnecessary counter queues and repeated inquiries.

Unified information release

Business publicity, announcements and tips are released to all outlets by CMS remotely and uniformly, supporting multi-language interface.

Common Pain Points in the Hall of Outlets

Bank Lobby Counter Pressure Pain Points

Consulting problems occupy tellers.

A large number of non-handling inquiries occupy the counter, and the real handling of business is slowed down.

Repeated inquiry of similar information

Interest rates, business processes, branch services and other issues have a high rate of repetition.

No information to see while waiting

Lack of self-service access to information while customers are waiting.

Communication barriers for foreign customers

Foreign or foreign clients have barriers to understanding the business and guidelines.

More industry inquiries and queuing schemes can be found.Solution Center。

Scheme Architecture and Software Capability

system composition

bank information systemSources of business, product and public information
CMS backgroundContent release, terminal management
Query TerminalL-type information inquiry machine
CustomerSelf-service inquiry and obtaining guidance
Bank Kiosk System Architecture

What information class queries can show

  • Business handling guidelines and process description
  • Product introduction, interest rate and exchange rate and other public information (provided by the bank information system)
  • Outlet services, business information and facility locations
  • Queued Status Presentation (availableQueueing and numbering systemLinkage, docking by project)
  • Announcement and business promotion content (CMS unified release)

Software capability

CMS unified release

Business guidelines, announcements, publicity and other content can be remotely unified release to each terminal.

Offline mode

The offline mode is supported, and the terminal can continue to provide basic information services when the network is unstable.

Remote monitoring

The running status of the terminal can be viewed remotely to facilitate timely detection and handling of exceptions.

API integration

It can interface with the bank's existing information system through API, and the interface method is evaluated by project.

Bank Kiosk CMS Remote Management Platform

System Selection: Android and Windows

L-type information query machine provides Android and Windows two system versions, integrators can choose according to their own application environment.

Contrast ItemAndroid 版Windows 版
ProcessorRK3566S quad-coreIntel i5 4th Generation
Memory and Storage2GB Memory 32GB Storage8GB RAM 128GB SSD
Wireless networkWi-Fi 2.4G / 5G, Bluetooth 4.2Wi-Fi 2.4G, Bluetooth 4.2
Primary InterfaceHDMI Input× 1,USB × 2,3.5mm AudioUSB ×4,RJ45,HDMI,VGA,音频
Software installationSupport for installing third-party APKSupport for installing third-party client software
Selection recommendationsMainly content release and APK application, pursuing lightweight deploymentNeed to run existing Windows software or connect more peripherals

Terminal selection and product configuration

L-type information inquiry machine

The L-shaped information inquiry machine is used in the hall and waiting area of the outlet. It is responsible for business guidance and information inquiry and is available in 43-inch and 50-inch sizes. More self-service terminal products are available for viewing.Self-service machine classification。

43 Inch L Shaped Information Kiosk
50 Inch L Shaped Information Kiosk
Project43 inches50 inches
ModelQM-C43XJ-PQM-C50XJ-P
Resolution/Panel1920 × 1080,IPS HD LCD screen
Brightness/Contrast≥300cd/m²,3000:1
Perspective89° / 89° / 89° / 89°
Display area942.2 × 530.4mm1073.8 × 604mm
Touch modeCapacitive Touch (G G),20 Touch, No Drive
Touch accuracy/life≤ 2mm,60 million touches; supports finger or stylus
Operating systemAndroid / Windows 可选
Network10/100M Adaptive Ethernet, Wi-Fi, Bluetooth 4.2, Optional 3G/4G
Rated power/standby≤ 85W / ≤ 1W≤ 95W / ≤ 1W
VoltageAC 110-220V
Work environmentIndoor only; temperature 0~55 ℃, humidity 10% ~ 90% RH
Color/MaterialBlack/white/silver; aluminum profile frame, cold-rolled steel plate spraying body
Installation methodFloor-standing

General functions

  • Boot self-start, support custom time switch machine
  • One-key switch with indicator light for on-site maintenance
  • Built-in dual tweeter, support 4K video and picture decoding playback
  • Support keyboard and mouse hot plug, interface supports multiple languages

Optional modules:The L-shaped information inquiry machine can select functional modules according to project requirements. Please refer to the specific list.Contact UsObtain. The size, weight and screen angle of the whole machine shall be subject to the product drawing.

How to divide the labor between L-shaped information inquiry machine and self-service terminal

The L-shaped information inquiry machine is mainly based on information inquiry. When transaction functions such as card reading, printing and input are needed, it can be matchedSelf-service terminal。

Contrast ItemL-type information inquiry machineSelf-service terminal
CharacterHall Information Inquiry and Business GuidelinesTransaction self-service operation
Layout positionHall entrance, waiting areaSelf-service area, next to the counter
Functional moduleAccording to the project selection, contact us to obtain the listPrint, scan code, read card, camera, anti-peep digital keyboard
Specifications43 inches/50 inches27 INCH (REFERENCE PRODUCT)

Safety protection and qualification

Terminal protection design

Bank Kiosk Privacy Film And Anti Pry Design

Session timeout cleared automatically

Automatically clears the session content after the operation ends or times out to prevent the information from staying on the screen.

No sensitive data is stored locally.

The terminal does not store sensitive data locally, reducing the risk of information leakage.

Anti-vandal and anti-skid structure

The structural design considers the anti-vandalism and anti-pry requirements of public places.

Screen anti-peep film (optional)

Optional anti-peep film, reduce the possibility of others peeping into the screen content.

Protection level:Provide IP / IK protection level, the specific level is subject to the product specification, pleaseContact UsObtain.

Qualification and manufacturing capability

Qunmao was established in 2005 with a factory area of about 330000 square meters. It has its own production line and supports OEM / ODM / CKD/SKD. The following certificates are held at the company level (of which ISO 27001 is the company's information security management system certificate), details can be found.About Qunmao。

ROHSRestriction of hazardous substances
LVDLow Voltage Directive
ISO 9001Quality Management System
ISO 14001Environmental Management System
ISO 45001Occupational Health and Safety Management System
ISO 27001information security management system
PVOCPre-export conformity assessment
RETIEColumbia Electrical Product Code

Network deployment and installation conditions

Typical Deployment Locations

L Shaped Information Kiosk In Bank Lobby
Bank Branch Waiting Area Information Kiosk

Lobby Entrance

Customers can enter the door to self-service inquiry business guidelines, diversion consultation.

Waiting area

View product, rate and process information as customers wait in line.

Finance and VIP Zone

Display product introduction and business promotion content.

Self-service banking area

Information guidance in the indoor self-service area, used in conjunction with self-service terminals.

Cooperate with queuing system

The L-shaped information inquiry machine can be usedQM-PT Series Queuing TerminalCooperate with, at the same time in the hall to provide number and information query, and can show the queuing status (by project docking).

Installation conditions

ProjectRequirement
Power supplyAC 110-220V
NetworkWired Ethernet or Wi-Fi, optional 3G/4G
EnvironmentIndoor only, temperature 0~55 ℃, humidity 10% ~ 90% RH
Installation methodFloor-standing
Overall size and weightSubject to product drawings

Cooperation model for integrators and distributors

Cooperation mode

OEM / ODM OEM

Color, brand Logo, structural details can be customized according to the project, to meet the bank or integrator's brand image.

Software and Interface Collaboration

Android / Windows open platform, third-party applications of integrators can be installed, and bank information systems can be connected through API.

CKD / SKD Supply

Support CBU, SKD, CKD, suitable for local assembly and channel sales.

Supply and Support

  • MOQ: support any number of orders, the price according to specifications and quantity accounting, large quantities can be negotiated
  • Sample: can arrange delivery at any time
  • Delivery: bulk orders about 1~2 weeks
  • Quality assurance and technical support: provide quality assurance and technical support services, the term and terms are subject to the order agreement.

Product specifications can be foundDownloadObtain.

Pilot and Implementation Process

Implementation steps

  1. Requirement communicationConfirm site size and scenario
  2. Scheme and prototypeDetermine the selection and software solutions
  3. Single-point pilotSmall-scale deployment verification
  4. Acceptance inspectionConfirmed according to acceptance index
  5. Bulk supplyProduction, Testing and Shipment
  6. Installation and AftermarketInstallation Guidance and Technical Support
Bank Kiosk Pilot Deployment Process

Acceptance Index Suggestions

Stable operation

Whether the equipment is running stably during the pilot period.

Touch Response

Whether the touch is sensitive and accurate.

Information updated

Whether the business and public information is updated in a timely manner.

Customer feedback

Changes in customer experience and lobby consultation volume.

Frequently Asked Questions

Can the terminal read the bank card?

The L-type information query machine is mainly based on information query. Need to read the card, print and other functions, you can contact us to understand the optional module, or collocationSelf-service terminal。

Does sensitive data exist locally on the terminal?

The terminal does not store sensitive data locally and supports automatic clearing of session timeout.

Can I connect to the bank's existing systems or the integrator's own applications?

The terminal supports API docking, and third-party software can be installed in Android and Windows versions. The specific interfaces and data formats will be confirmed during the solution evaluation phase.

Can you OEM or customize the appearance?

Support OEM / ODM, customizable colors, brand Logo and structural details.

What is the level of protection?

Provide IP / IK protection grade, the specific grade is subject to the product specification, you can contact us to obtain.

Can I use it with a queuing machine?

Sure. L-shaped information kiosks can be integrated withQM-PT Series Queuing TerminalCooperate, and can show the queuing status, the specific docking method is evaluated according to the project.

Android and Windows how to choose?

When you need to run the existing Windows software or connect more peripherals, it is recommended to choose the Windows version. When content release and APK application are the main focus and lightweight deployment are pursued, the Android version can be selected. Both versions can be used with CMS.

Related Products and Information

Get bank branch information query solution quotation.

Product selection, software solutions and pilot deployment, please feel free to contact us.

Contact Us Telephone 86 13714317162

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