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Release date: 2026-10-26
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Fast food restaurants, dinner restaurants, milk tea shops, coffee baking shops, and noodle snack shops are all using self-service ordering machines, but the same machine is placed in different stores, and the effect may be far from satisfactory. The reason is very simple:Different formats of customer orders are completely different.-Some people want to leave after 30 seconds, some have to talk and choose, and some have to adjust the sugar content and ice content among more than a dozen options.
QUNMAO (Qunmao)It is the source manufacturer of self-service ordering machine products in China, with shipments covering more than 100 countries and regions. When we configure equipment for all kinds of catering customers, we will not first ask "what industry are you in", but first ask four things:Order complexity, peak concentration, space and installation form, peripheral requirements. This article takes this idea apart, gives the configuration package in five formats, and then summarizes the success comparison table. All hardware parameters in this article are from the technical specifications of QUNMAO models. The points and number of units need to be combined with your store drawings, and we will make a customized plan.
Before looking at the specific format, use three questions to narrow the selection scope. These three questions don’t require technical knowledge; the store manager can answer them.
Each model of QUNMAO ordering machine has a resolution of 1920 × 1080, capacitive G G touch, supports 20-point touch, finger or stylus operation, and touch accuracy ≤ 2mm. That is to say,No matter which size is selected, the interface material can be reused.The difference lies mainly in "how much content can be seen on one screen" and "what form can the point put down". For formats with many steps (such as tea and coffee), it is recommended to choose a size with a larger screen and more comfortable browsing. For simple formats (such as noodles and snacks), a small screen is enough.
The more concentrated the peak is, the more necessary it is to use vertical equipment for diversion at the entrance and to cooperate with wall-mounted equipment to supplement along the wall.The specific number of units and the spacing between points depend on your passenger flow and store drawings, and there is no universal number.QUNMAO's engineering team will come up with a customized point plan based on the information you provide, instead of taking a fixed formula to cover all stores.
QUNMAO ordering machine supports 80mm thermal printer, bar code and two-dimensional code scanning, POS terminal reserved holes, optional 5MP camera. Vertical (QM-L2226DC, QM-L3226DC) specifications also support NFC swipe. The choice of peripherals affects payment, meal collection and membership experience and needs to be decided at the selection stage, as some peripherals need to be fitted at the factory.
Each file card below contains: customer portrait, order characteristics, recommended configuration package and pit avoidance tips. The configuration package only lists the hardware form and peripherals, and the specific location and quantity are subject to the store drawings.
The core contradiction of fast food restaurants is that "some people are waiting, some are ordering and some are taking at the peak". If the three groups of people are crowded into the same area, it is useless to have more ordering machines. Therefore, the focus of fast food restaurant selection is not on the screen size, but inMatching of Form and Point: Vertical equipment is suitable for being placed at the entrance to form "the first diversion". Wall-mounted equipment is arranged along the wall to save ground space and avoid blocking the passage. The home page should directly display the hot-selling package and one-click re-purchase entrance to reduce customer page turning. We observed in the project that the shallower the interface level, the fewer customers who give up ordering halfway.
In addition, it is necessary to remind that the equipment of fast food restaurants is used frequently, and the frequency of switching on and off and cleaning is also high. QUNMAO ordering machine supports self-starting and time switch machine, which can be synchronized with business hours, and the clerk does not need to operate it manually every day.
The dinner format is not suitable for "everyone orders in front of the machine". A more practical approach isCombination of table side scanning and door ordering machineAfter taking a seat, the customer uses his mobile phone to scan the code list, while the ordering machine at the door is responsible for taking the number, pre-ordering, taking out and membership registration. The two share the same order system and menu, and the kitchen only sees a unified order.
For customers who need to scan codes at the table, QUNMAO can provide ordering software or run customer-owned software. The ordering machine itself runs Windows 10/11 and can install third-party ordering programs, which is especially important for chain brands that already have their own systems.
Tea shop area is usually small, store image is very important. QUNMAO ordering machine is available in white and black body colors, and supports customization of appearance. It is consistent with the decoration of the store. The ordering machine can also become part of the brand display. In member marketing, the equipment supports bar code and two-dimensional code scanning, which can identify member codes and write-off coupons, and put orders, members and marketing in the same entrance.
In the interface design, the key of the tea shop is to change "multiple options" into "smooth options": check the common options by default, and save the member's regular point configuration, so that old customers can purchase again with one click.
The morning peak of the coffee shop is usually only one or two hours, but the passenger flow density is very high. Selection of ideas isLet old customers complete the order with minimum steps.. The IPS panel and 16.7M color of QUNMAO ordering machine are suitable for displaying baked goods, with brightness ≥ 300cd/㎡(15.6 "≥ 280cd/㎡), which can be kept clear under most indoor lights.
The menu of the snack and noodle shop is simple, and a 15.6 "or 21.5" screen is perfectly sufficient. The budget should give priority to stability and peripherals: printer reliability, network connection stability, and the smoothness of the back kitchen. It is more important to choose "just right" than to choose "maximum.
The right hardware selection is only the starting point, and the interface and process determine whether the customer is willing to use it or not. When doing projects, QUNMAO usually gives the interface ideas of each format to the customer's software team for reference. Whether using the software we provide or the customer's own software, the following principles apply.
We have found in many overseas projects that when customers use the self-service ordering machine for the first time, they are most likely to get stuck in two places: one is that they cannot find the entrance to "start ordering", and the other is that they do not know how to pick up the meal after the payment is completed. The use of large-character identification and prompt tone can improve the utilization rate more than adding any new function to the interface. The QUNMAO ordering machine has a built-in high-quality speaker, which can play a prompt tone at key steps.
Some customers will ask if the ordering machine can be used in the drive-thru (Drive-thru) lane. The answer is:The specification of QUNMAO ordering machine introduced in this article is clearly marked for indoor use.(The use of the environment 0 ℃-55 ℃, humidity 10% RH-90 RH), not applicable to open or semi-open driveway. The drive-through requires higher brightness, protection and temperature control design, which belongs to another outdoor product line.
If your business involves outdoor scenes, you can know ourOutdoor Digital Signage Products, specificThe drive-through order and pick-up planIt is recommended to communicate with us separately, and QUNMAO will configure it according to the needs of the scene, instead of using an indoor ordering machine.
Summarize the previous contents into a table to facilitate procurement and operation comparison. The forms and peripherals in the table are from the specifications of QUNMAO models; the number of points is subject to the store drawings.
| Business format | Recommended Form | Common sizes | Core Peripherals | Interface focus | Point recommendations |
|---|---|---|---|---|---|
| fast food chain | Vertical wall mount | 21.5" / 27" / 32" | Receipt, code scanning, POS docking | Hot-selling package, one-click re-purchase | Inlet diversion along wall replenishment |
| Dinner Restaurant | Wall Mounted/Vertical Desktop | 27" / 32" + 15.6" | receipt, code scanning | Take number, pre-point, take-out | Service desk at the door |
| Tea Shop | Desktop/wall mount | 15.6" / 21.5" | receipt, scan code (member code) | Options Hierarchy, Constant Point Configuration | Next to the cashier or along the wall |
| Coffee roasting | Wall-mounted | 21.5" / 27" | receipt, code scanning | Constant point combination, baking pictures | Close to the bar, do not block the cup |
| Snack Noodles | Desktop/wall mount | 15.6" / 21.5" | The receipt is the core | The menu is simple and stable. | At the entrance or at the cashier |
| drive-through (outdoor) | It does not belong to the scope of this article, please refer to the outdoor product line and communicate separately. | ||||
| Model | Form | Overall dimensions (mm) | Rated power | Net weight/gross weight | Note |
|---|---|---|---|---|---|
| QM-1625DC 15.6" | Desktop | 265.4×561.7×239.9 | ≤ 45W | 11/12kg | Brightness ≥ 280cd/㎡ |
| QM-2225DC 21.5" | Wall mount (base can be added) | 385×810.22×86.66 | ≤ 55W | 15/16kg | 底座 600×500×30 |
| QM-2725DC 27" | Wall mount (base can be added) | 460×917.82×60 | ≤ 80W | 19/20kg | 底座 695.07×402.5×30 |
| QM-3225DC 32" | Wall mount (base can be added) | 520×1040×80.04 | ≤ 80W | 26/28kg | 底座 600×500×30 |
| QM-L2226DC 21.5" | Vertical | 390×1535.6×50 | ≤ 80W | 28/29kg | 含 NFC 刷卡 |
| QM-L3226DC 32" | Vertical | 511.7×1763.5×50 | ≤ 80W | 30/31kg | 含 NFC 刷卡 |
共同参数:1920×1080 IPS 竖屏,电容 G+G 触控 20 点,寿命 6000 万次触摸,AC110–220V,待机功耗 ≤1W,温度 0℃–55℃,湿度 10%RH–90%RH,仅限室内使用。壁挂款规格书为 2024-10 版,立式款为新版,二者的处理器、内存和硬盘选项略有差别,选型时请按各自规格书确认。
很多客户一上来就问"点餐机多少钱",但同一个型号在不同配置下的方案差别很大。我们建议把"配置差异"拆成五个变量来理解,这样不同业态的方案才可以互相比较。
作为中国自助点餐机的源头制造商,我们建议先确定业态与点单方式,再谈配置与数量。同一个品牌旗下不同业态(比如快餐加茶饮)可以统一一个系列的外观,但配置包要分开。具体方案请把门店图纸、客流和现有系统清单发给 QUNMAO,我们按你的情况出定制方案。
越来越多的门店把几种业态混在一起,比如商场美食广场里的多品牌档口、咖啡加烘焙加轻食的复合店、茶饮加小吃的街边店。混合业态的选型重点是分层:
这种场景下,软件的订单拆分能力比硬件尺寸更重要。如果使用客户自有软件,我们会配合完成设备适配和联调;如果使用 QUNMAO 的点餐软件,也可以按档口配置菜单和出单规则。
点餐机硬件选好后,软件是下一个关键。QUNMAO 在软件上提供两种路径:
无论选哪种,都需要确认菜单同步、支付对接、小票格式和后厨出单。支付终端的选型可参考 QUNMAO 的自助点餐终端and相关支付产品。如果你需要立式的自助服务终端形态,也可以查看我们的Vertical self-service terminal. Overall hardware thinking before purchasing, please readordering machine hardware procurement guide。
QUNMAO 成立于 2005 年,是中国自助点餐机产品的源头制造商,拥有三大生产基地,其中广州花都基地占地 330,000 ㎡,员工 1,000 余人。针对不同业态的需求,我们可以做到:
下面这个项目很能说明"分业态选型"的价值。菲律宾马尼拉一家餐饮集团旗下有快餐、茶饮、咖啡三个品牌,希望统一引入自助点餐,但三个品牌的门店条件和顾客习惯完全不同。
| Brand | 门店数 | 每店配置 | 小计 | Software |
|---|---|---|---|---|
| 快餐品牌 | 3 houses | 2 台立式 21.5"(QM-L2226DC)+ 4 台壁挂 27"(QM-2725DC) | 18 台 | 客户自有软件 |
| 茶饮品牌 | 4 家 | 1 台桌面 15.6"(QM-1625DC)+ 2 台壁挂 21.5"(QM-2225DC) | 12 台 | QUNMAO 点餐软件 |
| Coffee Brand | 2 home | 3 台壁挂 21.5"(QM-2225DC) | 6 | QUNMAO 点餐软件 |
| Total | 36 台 | 周期 5 周 | ||
项目结束后,QUNMAO 项目团队回访了集团运营负责人和三个品牌的店长。运营负责人认为,按业态分别配置、先试点再复制的做法,让三个品牌能在同一周期内上线,又不必牺牲各自的运营习惯。茶饮和咖啡品牌的店长反馈,机身颜色与门店风格一致,是他们愿意让顾客使用的原因之一。集团同时提出,希望下一批新店在装修阶段就预留好电源和网线位置,进一步缩短安装周期。
选型完成、设备上线只是开始。每种业态的运营重点不同,复盘时盯的指标也应当不同。把指标选对,才能知道配置是否合适,下一批门店该如何调整。
| Business format | 首要指标 | 次要指标 | 配置调整方向 |
|---|---|---|---|
| fast food chain | 高峰排队时长、自助点餐占比 | 中途放弃率、取餐等待 | 点位微调、首页改版、增加入口点位 |
| Dinner Restaurant | 取号与预点使用率 | 外带占比、加菜次数 | 优化门口点位、桌边与门口数据合并 |
| Tea Shop | 会员扫码率、复购点单占比 | 平均点单时长 | 调整选项层级、优化常点配置 |
| Coffee roasting | 早高峰点单时长 | 烘焙商品加购率 | 设置常点组合、调整点位避免堵取杯口 |
| Snack Noodles | 出单稳定性、故障次数 | 翻台速度 | 优先升级外设与网络,而不是屏幕 |
如果你的品牌已经走出国门,在不同国家开店,选型时还要多考虑几个因素。QUNMAO 作为源头制造商,在 100 多个国家和地区的交付经验中,常见的需要提前确认的事项有:
对于计划大批量部署的客户,我们建议先用样机在一两家试点门店验证。验证内容包括:触控是否灵敏、软件与分辨率是否匹配、外设是否稳定、点位是否合适、员工和顾客是否能快速上手。样机验证通过后再批量生产,可以显著降低后续返工的风险。QUNMAO 在批量生产前会按客户确认的样机作为标准,每台整机出厂前再做 48 小时老化测试,并附 SN 序列号和测试报告。
选型阶段最好的做法,是把"业态、门店图纸、客流、现有系统"四样资料一起发给我们。QUNMAO 作为中国自助点餐机产品的源头制造商,会据此给出形态、尺寸、外设和软件的整体建议,并说明各配置之间的差别,方便你和团队做内部决策。
茶饮店通常面积不大,桌面 15.6" 或壁挂 21.5" 更节省空间;如果门店有独立入口且客流较大,可以加一台立式分流。具体取决于门店图纸。
不一定。桌边扫码适合座位多、点单时间长的门店;小型正餐店可以只用门口点餐机处理取号与外带。无论哪种,订单系统要统一。
可以统一外观和系列,但建议按业态分别配置形态与外设,就像上文的马尼拉案例一样。
先确定点单复杂度。点单简单的小店,15.6" 桌面款加 80mm 打印机就足够;把预算优先放在稳定性和后厨出单上。
不能。点餐机规格书标明为室内使用,户外车道需要另外的户外产品线,请单独与 QUNMAO 沟通。
可以。设备运行 Windows 10/11,支持安装第三方软件,我们也可以按需预装 QUNMAO 提供的点餐软件。
点餐机选型没有"万能型号",只有"适合业态的配置包"。快餐看分流,正餐看组合,茶饮看会员与选项,咖啡看常点组合,小吃看稳定。QUNMAO 作为中国自助点餐机产品的源头制造商,可以按业态提供桌面、壁挂和立式多种形态,并支持外观定制、外设装配与软件预装,让不同业态的门店都能找到合适的方案。
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