Service Hotline:

+8615920011166

en en

Query machine

Current location: Home > News > Product News > Query machine

How to choose the ordering machine for fast food restaurants, meals and milk tea shops? Type selection scheme by format-QUNMAO

Release date: 2026-10-26 Clicks:0

First of all, the conclusion: the selection of ordering machines depends on the "ordering method", not the "industry name"

Fast food restaurants, dinner restaurants, milk tea shops, coffee baking shops, and noodle snack shops are all using self-service ordering machines, but the same machine is placed in different stores, and the effect may be far from satisfactory. The reason is very simple:Different formats of customer orders are completely different.-Some people want to leave after 30 seconds, some have to talk and choose, and some have to adjust the sugar content and ice content among more than a dozen options.

QUNMAO (Qunmao)It is the source manufacturer of self-service ordering machine products in China, with shipments covering more than 100 countries and regions. When we configure equipment for all kinds of catering customers, we will not first ask "what industry are you in", but first ask four things:Order complexity, peak concentration, space and installation form, peripheral requirements. This article takes this idea apart, gives the configuration package in five formats, and then summarizes the success comparison table. All hardware parameters in this article are from the technical specifications of QUNMAO models. The points and number of units need to be combined with your store drawings, and we will make a customized plan.

QUNMAO ordering kiosk for different restaurant types
Application of QUNMAO self-service ordering machine in different catering formats

1. first learn the "three questions selection method": three questions, lock 80% configuration

Before looking at the specific format, use three questions to narrow the selection scope. These three questions don’t require technical knowledge; the store manager can answer them.

Question 1: How many steps should I choose for a single order?Do you have sugar content, ice content, ingredients, packages, flavors? The more steps, the longer the customer stays, the more they need a larger screen and a clearer interface level.
Question 2: How concentrated is the peak?Is the lunch full in within an hour, or even throughout the day? The more concentrated, the more you need the shape of the entrance shunt and enough points.
Q3: What peripherals are needed?Small ticket, code scanning, card swiping, member identification, face or camera? peripherals determine the interface and body structure.

1.1 Q 1 How does it affect screen and form

Each model of QUNMAO ordering machine has a resolution of 1920 × 1080, capacitive G G touch, supports 20-point touch, finger or stylus operation, and touch accuracy ≤ 2mm. That is to say,No matter which size is selected, the interface material can be reused.The difference lies mainly in "how much content can be seen on one screen" and "what form can the point put down". For formats with many steps (such as tea and coffee), it is recommended to choose a size with a larger screen and more comfortable browsing. For simple formats (such as noodles and snacks), a small screen is enough.

1.2 Question 2 How to Affect Points and Number of Stakes

The more concentrated the peak is, the more necessary it is to use vertical equipment for diversion at the entrance and to cooperate with wall-mounted equipment to supplement along the wall.The specific number of units and the spacing between points depend on your passenger flow and store drawings, and there is no universal number.QUNMAO's engineering team will come up with a customized point plan based on the information you provide, instead of taking a fixed formula to cover all stores.

1.3 Q 3 How does it affect peripherals

QUNMAO ordering machine supports 80mm thermal printer, bar code and two-dimensional code scanning, POS terminal reserved holes, optional 5MP camera. Vertical (QM-L2226DC, QM-L3226DC) specifications also support NFC swipe. The choice of peripherals affects payment, meal collection and membership experience and needs to be decided at the selection stage, as some peripherals need to be fitted at the factory.

2. "Configuration File Card" for Five Types of Business"

Each file card below contains: customer portrait, order characteristics, recommended configuration package and pit avoidance tips. The configuration package only lists the hardware form and peripherals, and the specific location and quantity are subject to the store drawings.

File 1-Fast Food ChainHigh frequency · Fast turnover
Customer Portrait
Afternoon and evening peak concentration, take-out and fast hall food mainly, very sensitive to waiting time.
Point single feature
It is mainly based on packages and has fewer options. I hope to complete the order within 30 seconds.
Recommended Configuration Packages
Vertical 21.5 "or 32" is placed in the entrance area for diversion; Wall hanging 27 "is added along the wall; The peripherals are 80mm receipt printing and scanning codes.POS Terminal Docking。
Tips to avoid pitfalls
Avoid kitchen fumes and open flames; The surface of the screen is 3mm tempered glass, which is easy to wipe, but daily cleaning specifications are still required.

The core contradiction of fast food restaurants is that "some people are waiting, some are ordering and some are taking at the peak". If the three groups of people are crowded into the same area, it is useless to have more ordering machines. Therefore, the focus of fast food restaurant selection is not on the screen size, but inMatching of Form and Point: Vertical equipment is suitable for being placed at the entrance to form "the first diversion". Wall-mounted equipment is arranged along the wall to save ground space and avoid blocking the passage. The home page should directly display the hot-selling package and one-click re-purchase entrance to reduce customer page turning. We observed in the project that the shallower the interface level, the fewer customers who give up ordering halfway.

In addition, it is necessary to remind that the equipment of fast food restaurants is used frequently, and the frequency of switching on and off and cleaning is also high. QUNMAO ordering machine supports self-starting and time switch machine, which can be synchronized with business hours, and the clerk does not need to operate it manually every day.

Archive II-Dining RestaurantMulti-person peers · slow decision-making
Customer Portrait
Family or friends have dinner, chat and point, and pay more attention to service experience.
Point single feature
There are many dishes, need graphic introduction, order a long time, often add dishes and modify.
Recommended Configuration Packages
Door wall hanging 27 "or vertical 32" bearingNumber taking, pre-point and outer band; The service desk puts desktop 15.6 "; The peripherals are mainly receipt and code scanning.
Tips to avoid pitfalls
The data of the table scanning code and the door ordering machine must be merged into the same order system to avoid repeated orders.

The dinner format is not suitable for "everyone orders in front of the machine". A more practical approach isCombination of table side scanning and door ordering machineAfter taking a seat, the customer uses his mobile phone to scan the code list, while the ordering machine at the door is responsible for taking the number, pre-ordering, taking out and membership registration. The two share the same order system and menu, and the kitchen only sees a unified order.

For customers who need to scan codes at the table, QUNMAO can provide ordering software or run customer-owned software. The ordering machine itself runs Windows 10/11 and can install third-party ordering programs, which is especially important for chain brands that already have their own systems.

File III Tea ShopMultiple Options-Value
Customer Portrait
There are many people who live in groups, love to take photos and share, have a high re-purchase rate, and prefer member discounts.
Point single feature
Sugar content, ice quantity, small material, cup type multi-layer selection, single point single operation steps.
Recommended Configuration Packages
Desktop 15.6 "or wall 21.5"; The white or black body is consistent with the store style. Peripherals are small ticket scanning codes (member codes, coupons).
Tips to avoid pitfalls
The options are displayed in layers to avoid a full screen. The production bar is separated from the ordering area to prevent blocking the drinking line.

Tea shop area is usually small, store image is very important. QUNMAO ordering machine is available in white and black body colors, and supports customization of appearance. It is consistent with the decoration of the store. The ordering machine can also become part of the brand display. In member marketing, the equipment supports bar code and two-dimensional code scanning, which can identify member codes and write-off coupons, and put orders, members and marketing in the same entrance.

In the interface design, the key of the tea shop is to change "multiple options" into "smooth options": check the common options by default, and save the member's regular point configuration, so that old customers can purchase again with one click.

Archives IV Coffee and RoastingMorning Peak · Customization
Customer Portrait
Office workers are concentrated in the morning peak, pursuing quick cup taking, and there are also leisurely customers.
Point single feature
Cup, temperature, sugar, milk and other options; baking products are mostly direct purchase.
Recommended Configuration Packages
Wall Mount 21.5 "or 27", close to the production bar but do not block the cup mouth; The peripheral is the receipt scanning code.
Tips to avoid pitfalls
The morning peak presets "constant point combination" to reduce selection steps; pictures of baked goods need to be clear and true in color.

The morning peak of the coffee shop is usually only one or two hours, but the passenger flow density is very high. Selection of ideas isLet old customers complete the order with minimum steps.. The IPS panel and 16.7M color of QUNMAO ordering machine are suitable for displaying baked goods, with brightness ≥ 300cd/㎡(15.6 "≥ 280cd/㎡), which can be kept clear under most indoor lights.

File 5-Snacks and NoodlesMenu Jane-Fast Tickets
Customer Portrait
The unit price of the customer is low, the turn-over is fast, mainly local regular customers.
Point single feature
The menu is simple, with fewer options, and more emphasis on single speed and stability.
Recommended Configuration Packages
Desktop 15.6 "or wall-mounted 21.5"; Peripherals with 80mm small ticket printing as the core.
Tips to avoid pitfalls
Don't blindly choose a big screen to look good.; The stability of receipt printing and back kitchen bill is more important than screen size.

The menu of the snack and noodle shop is simple, and a 15.6 "or 21.5" screen is perfectly sufficient. The budget should give priority to stability and peripherals: printer reliability, network connection stability, and the smoothness of the back kitchen. It is more important to choose "just right" than to choose "maximum.

milk tea shop desktop ordering kiosk QUNMAO
The tea shop uses a tabletop ordering machine to save space and facilitate member marketing
QUNMAO floor standing ordering kiosk fast food restaurant
Vertical ordering machine diversion at the entrance of fast food stores

Suggestions on Interface and Process Design of Five Types of 3.

The right hardware selection is only the starting point, and the interface and process determine whether the customer is willing to use it or not. When doing projects, QUNMAO usually gives the interface ideas of each format to the customer's software team for reference. Whether using the software we provide or the customer's own software, the following principles apply.

3.1 Fast Food: Home Order

  • Home directly display hot-selling packages and new products, do not let customers choose a large string of categories.
  • "Hall food/take-out" is placed in the first step, and it is up to it to decide the process of taking out meals and making orders.
  • The replacement of single items in the package (such as changing drinks) is done in one step with a pop-up window, and do not jump to multiple pages.
  • The settlement page highlights the order amount and the meal number to prevent customers from getting lost when paying.

3.2 Dinner: illustrated, can be modified repeatedly

  • The dishes should have large pictures, brief descriptions and allergen tips to facilitate visitors who are not familiar with the menu.
  • Support "add dishes" and "modify orders" and don't let customers start over again because of a mistake.
  • The functions of number picking and pre-point are clearly separated to avoid customer misoperation.
  • Multi-language switching is placed in a prominent position on the home page, especially in restaurants with more international tourists.

3.3 Tea: Layered Options, Often One Button

  • According to the order of "cup shape → sugar content → ice quantity → small material", it is displayed step by step, one screen at each step, not piled together.
  • The popular option is checked by default, and customers only modify it when needed.
  • After logging in, members will display "my regular points" and purchase again with one click.
  • Support scanning codes to identify member codes and coupons, so that marketing activities fall directly into the ordering link.

3.4 Coffee Roast: Fast Track Plus Slow Browsing

  • The home page is equipped with "regular points" and "breakfast combination" fast channels to serve office workers in a hurry.
  • Baking products are partitioned separately, with clear pictures and true colors, making customers willing to purchase more.
  • The choice of cup type, temperature and milk is placed on the same screen to avoid turning pages back and forth.

3.5 snack noodles: minimalist, stable

  • The menu level is up to two levels, allowing customers to complete the order in three steps.
  • Fonts and buttons should be large, suitable for customers of all ages.
  • Priority: the back kitchen list and receipt are output stably before other functions are considered.
Use habit observation

We have found in many overseas projects that when customers use the self-service ordering machine for the first time, they are most likely to get stuck in two places: one is that they cannot find the entrance to "start ordering", and the other is that they do not know how to pick up the meal after the payment is completed. The use of large-character identification and prompt tone can improve the utilization rate more than adding any new function to the interface. The QUNMAO ordering machine has a built-in high-quality speaker, which can play a prompt tone at key steps.

4. outdoor drive-through: This kind of scene does not belong to the ordering machine of this article.

Some customers will ask if the ordering machine can be used in the drive-thru (Drive-thru) lane. The answer is:The specification of QUNMAO ordering machine introduced in this article is clearly marked for indoor use.(The use of the environment 0 ℃-55 ℃, humidity 10% RH-90 RH), not applicable to open or semi-open driveway. The drive-through requires higher brightness, protection and temperature control design, which belongs to another outdoor product line.

If your business involves outdoor scenes, you can know ourOutdoor Digital Signage Products, specificThe drive-through order and pick-up planIt is recommended to communicate with us separately, and QUNMAO will configure it according to the needs of the scene, instead of using an indoor ordering machine.

5. Function Comparison Table by Format

Summarize the previous contents into a table to facilitate procurement and operation comparison. The forms and peripherals in the table are from the specifications of QUNMAO models; the number of points is subject to the store drawings.

Business formatRecommended FormCommon sizesCore PeripheralsInterface focusPoint recommendations
fast food chainVertical wall mount21.5" / 27" / 32"Receipt, code scanning, POS dockingHot-selling package, one-click re-purchaseInlet diversion along wall replenishment
Dinner RestaurantWall Mounted/Vertical Desktop27" / 32" + 15.6"receipt, code scanningTake number, pre-point, take-outService desk at the door
Tea ShopDesktop/wall mount15.6" / 21.5"receipt, scan code (member code)Options Hierarchy, Constant Point ConfigurationNext to the cashier or along the wall
Coffee roastingWall-mounted21.5" / 27"receipt, code scanningConstant point combination, baking picturesClose to the bar, do not block the cup
Snack NoodlesDesktop/wall mount15.6" / 21.5"The receipt is the coreThe menu is simple and stable.At the entrance or at the cashier
drive-through (outdoor)It does not belong to the scope of this article, please refer to the outdoor product line and communicate separately.

5.1 Six models parameter overview(respective specifications, not mixed)

ModelFormOverall dimensions (mm)Rated powerNet weight/gross weightNote
QM-1625DC 15.6"Desktop265.4×561.7×239.9≤ 45W11/12kgBrightness ≥ 280cd/㎡
QM-2225DC 21.5"Wall mount (base can be added)385×810.22×86.66≤ 55W15/16kg底座 600×500×30
QM-2725DC 27"Wall mount (base can be added)460×917.82×60≤ 80W19/20kg底座 695.07×402.5×30
QM-3225DC 32"Wall mount (base can be added)520×1040×80.04≤ 80W26/28kg底座 600×500×30
QM-L2226DC 21.5"Vertical390×1535.6×50≤ 80W28/29kg含 NFC 刷卡
QM-L3226DC 32"Vertical511.7×1763.5×50≤ 80W30/31kg含 NFC 刷卡

共同参数:1920×1080 IPS 竖屏,电容 G+G 触控 20 点,寿命 6000 万次触摸,AC110–220V,待机功耗 ≤1W,温度 0℃–55℃,湿度 10%RH–90%RH,仅限室内使用。壁挂款规格书为 2024-10 版,立式款为新版,二者的处理器、内存和硬盘选项略有差别,选型时请按各自规格书确认。

ordering kiosk selection checklist for restaurants
点餐机选型检查清单示意

六、选型常见误区:五个最容易踩的坑

  1. 只看屏幕大小。屏幕越大并不代表体验越好。大屏占地更大、墙面承重要求更高,而且顾客的手臂舒适操作范围有限。应根据点单复杂度、点位空间和顾客距离来选尺寸。
  2. 忽略外设需求。很多门店先买了机器,上线后才发现需要加打印机、扫码或 NFC,导致返工。外设最好在选型时就一并确定。
  3. 软件与硬件分开采购,不做联调。软件在电脑上运行流畅,装到点餐机上却发现触控或分辨率不匹配。无论使用哪种软件,都要在真机上联调。
  4. 用室内机放户外。规格书明确标注为室内使用,得来速和露天场景需要另外的户外产品。
  5. 所有门店一个方案。同一品牌不同店型、同一集团不同业态,都应当按图纸和客流分别配置,避免"一刀切"。

6.1 选型检查清单

  • 已明确门店业态与主要点单方式(快速点单、浏览型、定制型)
  • 已评估高峰客流与点位空间,确认形态(桌面、壁挂、立式)
  • 已确认外设需求:小票、扫码、NFC、摄像头、POS 对接
  • 已确认软件方案:QUNMAO 点餐软件或客户自有软件
  • 已确认电力、网络和墙体或地面条件
  • 已确认外观需求:颜色、Logo、贴牌
  • 已确认认证、语言、币种等目的国要求
  • 已计划试点门店与复制节奏

七、配置差异怎么看:五个变量决定方案

很多客户一上来就问"点餐机多少钱",但同一个型号在不同配置下的方案差别很大。我们建议把"配置差异"拆成五个变量来理解,这样不同业态的方案才可以互相比较。

  1. 屏幕尺寸与形态:桌面、壁挂、立式三种形态,尺寸从 15.6" 到 32"。
  2. 处理器、内存与硬盘:Windows 版提供 Intel i5/i7,内存与硬盘按型号选配。界面越复杂、软件越重,配置越要留余量。
  3. 外设数量:打印机、扫码、NFC、摄像头、POS 终端对接,外设越多,装配越复杂。
  4. 外观与定制:机身颜色(白色或黑色)、Logo、贴牌(OEM/ODM)。
  5. 软件方案:使用 QUNMAO 提供的点餐软件,还是客户自有软件,以及是否需要预装与联调。
QUNMAO 配餐笔记

作为中国自助点餐机的源头制造商,我们建议先确定业态与点单方式,再谈配置与数量。同一个品牌旗下不同业态(比如快餐加茶饮)可以统一一个系列的外观,但配置包要分开。具体方案请把门店图纸、客流和现有系统清单发给 QUNMAO,我们按你的情况出定制方案。

QUNMAO wall mounted and floor standing ordering kiosk combination
壁挂与立式点餐机的组合布置示意

7.1 混合业态门店:一家店里有多种点单方式

越来越多的门店把几种业态混在一起,比如商场美食广场里的多品牌档口、咖啡加烘焙加轻食的复合店、茶饮加小吃的街边店。混合业态的选型重点是分层:

  • 入口层:立式设备承担总入口分流,提供统一的点餐入口。
  • 档口层:每个档口用壁挂或桌面设备,处理各自的菜单。
  • 数据层:订单统一进入同一个后台,再按档口拆分出单。

这种场景下,软件的订单拆分能力比硬件尺寸更重要。如果使用客户自有软件,我们会配合完成设备适配和联调;如果使用 QUNMAO 的点餐软件,也可以按档口配置菜单和出单规则。

八、软件怎么选:用我们的,或用你自己的

点餐机硬件选好后,软件是下一个关键。QUNMAO 在软件上提供两种路径:

方案 A:使用 QUNMAO 提供的点餐软件。适合没有自有系统的品牌或新开门店,可以和硬件一起预装、联调,缩短上线时间。
方案 B:运行客户自有软件。适合已有成熟点餐系统的连锁品牌或系统集成商。点餐机运行 Windows 10/11,可以安装第三方软件,我们配合完成设备适配与联调。

无论选哪种,都需要确认菜单同步、支付对接、小票格式和后厨出单。支付终端的选型可参考 QUNMAO 的自助点餐终端and相关支付产品。如果你需要立式的自助服务终端形态,也可以查看我们的Vertical self-service terminal. Overall hardware thinking before purchasing, please readordering machine hardware procurement guide。

QUNMAO coffee shop wall mounted ordering kiosk
咖啡店壁挂点餐机沿墙布置,靠近吧台但不挡取杯口

九、源头制造商能为不同业态做什么

QUNMAO 成立于 2005 年,是中国自助点餐机产品的源头制造商,拥有三大生产基地,其中广州花都基地占地 330,000 ㎡,员工 1,000 余人。针对不同业态的需求,我们可以做到:

  • 外观定制:白色与黑色机身,Logo 与品牌色定制,支持 OEM/ODM 贴牌。
  • 外设装配:按业态预装打印机、扫码、NFC、摄像头等外设,出厂前完成装配与测试。
  • 系统预装:预装客户软件或 QUNMAO 点餐软件,到店即用。
  • 品质保证:每台整机出厂前经过 48 小时老化测试,附 SN 序列号和测试报告,日产能 200 台以上。
  • 多语言:界面支持多语言,方便跨国连锁与旅游城市门店。
  • 认证与合规:持有 CE、FCC、RoHS、LVD、EMC 等产品认证,以及 ISO9001、ISO27001、ISO45001 体系认证,可查看认证证书。了解更多,请访问关于 QUNMAO。
QUNMAO ordering kiosk production and testing
QUNMAO 点餐机生产与测试环节

十、真实案例:马尼拉餐饮集团三个品牌、9 家门店、36 台点餐机

下面这个项目很能说明"分业态选型"的价值。菲律宾马尼拉一家餐饮集团旗下有快餐、茶饮、咖啡三个品牌,希望统一引入自助点餐,但三个品牌的门店条件和顾客习惯完全不同。

Manila restaurant group ordering kiosk multi brand project
马尼拉餐饮集团多品牌点餐机项目现场
Brand门店数每店配置小计Software
快餐品牌3 houses2 台立式 21.5"(QM-L2226DC)+ 4 台壁挂 27"(QM-2725DC)18 台客户自有软件
茶饮品牌4 家1 台桌面 15.6"(QM-1625DC)+ 2 台壁挂 21.5"(QM-2225DC)12 台QUNMAO 点餐软件
Coffee Brand2 home3 台壁挂 21.5"(QM-2225DC)6QUNMAO 点餐软件
Total36 台周期 5 周

10.1 为什么三个品牌配置完全不同

  • 快餐品牌:午餐高峰集中,需要在入口立式分流,再用壁挂机沿墙补充。集团总部已有成熟的点餐系统,所以直接在设备上预装客户软件。
  • 茶饮品牌:门店面积小、选项多,选择桌面与壁挂搭配,节省空间。会员营销依赖扫码,QUNMAO 点餐软件与设备一并预装。
  • 咖啡品牌:早高峰集中,选择三台壁挂沿墙靠近吧台,常点组合设为首页。

10.2 实施节奏

  1. 第 1 周:收集三个品牌的门店图纸与客流资料,QUNMAO 工程团队按业态分别出点位和配置方案。
  2. 第 2 周:每个品牌各选一家门店做试点,验证点位、软件对接与外设。试点中调整了咖啡店壁挂机的朝向,避免强光反射。
  3. 第 3 周:批量生产、系统与软件预装、48 小时老化测试、附 SN 与测试报告后出货。
  4. 第 4 周:到货后逐店安装与验收,当天完成安装并做员工基础培训。
  5. 第 5 周:全部门店进入试运行,收集点单、排队和设备数据。

10.3 项目结果与回访摘要

  • 快餐品牌高峰期排队明显缩短,自助点餐占比在试运行后期稳定在较高水平。
  • 茶饮品牌会员码扫描的使用率持续上升,老顾客的"常点配置"功能反响较好。
  • 咖啡品牌的早高峰点单更集中、更快,取杯口没有再被堵住。
  • 首月设备问题以外设类轻微事项为主,没有整机返修。

Summary of project return visit

项目结束后,QUNMAO 项目团队回访了集团运营负责人和三个品牌的店长。运营负责人认为,按业态分别配置、先试点再复制的做法,让三个品牌能在同一周期内上线,又不必牺牲各自的运营习惯。茶饮和咖啡品牌的店长反馈,机身颜色与门店风格一致,是他们愿意让顾客使用的原因之一。集团同时提出,希望下一批新店在装修阶段就预留好电源和网线位置,进一步缩短安装周期。

十一、上线之后:不同业态各自该看哪些指标

选型完成、设备上线只是开始。每种业态的运营重点不同,复盘时盯的指标也应当不同。把指标选对,才能知道配置是否合适,下一批门店该如何调整。

Business format首要指标次要指标配置调整方向
fast food chain高峰排队时长、自助点餐占比中途放弃率、取餐等待点位微调、首页改版、增加入口点位
Dinner Restaurant取号与预点使用率外带占比、加菜次数优化门口点位、桌边与门口数据合并
Tea Shop会员扫码率、复购点单占比平均点单时长调整选项层级、优化常点配置
Coffee roasting早高峰点单时长烘焙商品加购率设置常点组合、调整点位避免堵取杯口
Snack Noodles出单稳定性、故障次数翻台速度优先升级外设与网络,而不是屏幕

11.1 多国连锁的选型提醒

如果你的品牌已经走出国门,在不同国家开店,选型时还要多考虑几个因素。QUNMAO 作为源头制造商,在 100 多个国家和地区的交付经验中,常见的需要提前确认的事项有:

  • 供电与插头:设备额定电压为 AC110–220V,覆盖大多数国家,电源线按目的国插头配置。
  • 语言与币种:多语言界面、货币符号、税费显示需要与当地门店匹配。
  • 支付习惯:各国主流支付方式不同,POS 终端和扫码方案需要按当地选择。
  • 合规文件:CE、FCC、RoHS 等认证文件按目的国要求准备,贸易条款(如 FOB、CIF)和包装物流可以按订单协商。
  • 软件本地化:菜单、小票、会员体系需要按当地习惯调整,客户自有软件的接入也需要事先联调。

11.2 样机验证:大批量采购前的一步

对于计划大批量部署的客户,我们建议先用样机在一两家试点门店验证。验证内容包括:触控是否灵敏、软件与分辨率是否匹配、外设是否稳定、点位是否合适、员工和顾客是否能快速上手。样机验证通过后再批量生产,可以显著降低后续返工的风险。QUNMAO 在批量生产前会按客户确认的样机作为标准,每台整机出厂前再做 48 小时老化测试,并附 SN 序列号和测试报告。

QUNMAO 配餐笔记

选型阶段最好的做法,是把"业态、门店图纸、客流、现有系统"四样资料一起发给我们。QUNMAO 作为中国自助点餐机产品的源头制造商,会据此给出形态、尺寸、外设和软件的整体建议,并说明各配置之间的差别,方便你和团队做内部决策。

十二、常见问题(FAQ)

奶茶店选立式还是桌面款?

茶饮店通常面积不大,桌面 15.6" 或壁挂 21.5" 更节省空间;如果门店有独立入口且客流较大,可以加一台立式分流。具体取决于门店图纸。

正餐店一定要做桌边扫码吗?

不一定。桌边扫码适合座位多、点单时间长的门店;小型正餐店可以只用门口点餐机处理取号与外带。无论哪种,订单系统要统一。

同一个品牌有多种业态,可以用同一个型号吗?

可以统一外观和系列,但建议按业态分别配置形态与外设,就像上文的马尼拉案例一样。

小店预算有限,怎么选?

先确定点单复杂度。点单简单的小店,15.6" 桌面款加 80mm 打印机就足够;把预算优先放在稳定性和后厨出单上。

点餐机能用于户外得来速吗?

不能。点餐机规格书标明为室内使用,户外车道需要另外的户外产品线,请单独与 QUNMAO 沟通。

可以使用我们自己的点餐软件吗?

可以。设备运行 Windows 10/11,支持安装第三方软件,我们也可以按需预装 QUNMAO 提供的点餐软件。

Conclusion

点餐机选型没有"万能型号",只有"适合业态的配置包"。快餐看分流,正餐看组合,茶饮看会员与选项,咖啡看常点组合,小吃看稳定。QUNMAO 作为中国自助点餐机产品的源头制造商,可以按业态提供桌面、壁挂和立式多种形态,并支持外观定制、外设装配与软件预装,让不同业态的门店都能找到合适的方案。

Previous:Query Machine Hardware Configuration Guide: Motherboard Memory Storage System | QUNMAO Source Manufacturer

Return to list

Next article:Which is better, self-service ordering machine or scanning code ordering? Comparison of Input, Experience and Efficiency-QUNMAO