Bank queuing machine solution_Kiosk self-service terminal solution_solution

01Queuing pain points in bank outlets

Bank outlets face a large number of service requests every day, and the queuing order directly affects customer experience and network evaluation. QUNMAO Qunmao in communication with the network operations and procurement team, found that the core pain points focused on four areas:

Business mixing:Customers with different businesses such as account opening, deposit and withdrawal, financial consulting, etc. are crowded in the same team to handle simple business for a few minutes, and have to wait for complex business for tens of minutes. A complete bank queuing system can support more than 100 types of business classification queuing, but outlets need to sort out their own business grouping logic first.
Repeat Inquiries:The lobby manager repeatedly explained "which line should be lined up" and "which number of windows should be reached", and the manpower was heavily occupied. Continuous questioning of staff when customers are unfamiliar with the business not only increases labor costs, but also tends to be misleading due to inconsistent verbal guidelines.
Calling number is not clear:The hall environment is noisy, customers look down at their mobile phones, can't hear or see the calling information clearly, crossing the number and going to the wrong counter have caused disputes. Whether the window display screen is synchronized with the voice broadcast directly determines whether the calling information can effectively reach the customer.
Sequential Disputes and Complaints:Disputes such as "why did he do it first" will directly translate into customer complaints. The root cause is that the queuing rules are not transparent, and customers cannot judge the basis of "successively.

Solution approach:These problems together point to a conclusion-bank outlets need a queuing management system with numbers as the order and screen and voice as the information channel, so that "first come, last come" can be found.

02Overview of QUNMAO Bank Queuing System Scheme

A complete bank queuing system consists of five links: "taking the number, calling the number, displaying, evaluating and managing. QUNMAO Qunmao is based on its own hardware, with configurable queuing software, to connect these links:

Number picking:Queuing number picking terminal (bank number picking machine), the customer touch screen to select the business and print the number ticket.
Calling session:At the counter, the teller clicks "Next", "Re-call" and "Transfer". The operation is simple and quick.
Display link:The window call number display screen and the hall integrated display screen cooperate with the voice broadcast to call synchronously.
Evaluation link:Optional service evaluator, after the completion of the customer to evaluate the service.
Management phase:The queuing management software is responsible for number generation, distribution rules and statistical reports, and the network manager can optimize the window configuration accordingly.

Each link can be purchased in a complete set, or it can be implemented step by step according to the existing conditions of the network, such as retaining the existing queuing software and purchasing only QUNMAO's number picking terminal and number calling display screen.

Scheme Description:The functional scope of the queue management software varies from project to project. QUNMAO will confirm the software function, docking method and delivery list with you item by item in the demand research stage to avoid unclear scope in the later stage.

03The complete process from number picking to completion

From the time the customer enters the outlet to the time the customer leaves, the bank's number picking machine and calling system will complete the following five steps in sequence:

Touch screen selection businessThe customer selects the business category (e. g. savings business/credit application/financial advice) on the queuing machine touch screen. The touch screen supports capacitive or infrared type, and the interface can be configured in multiple languages.

Print Number TicketThe terminal prints a thermal paper ticket with the queue number, business category and (optionally) estimated waiting time. 80mm thermal printer supports automatic paper cutting, can print two-dimensional code for scanning code query.

WaitingThe customer is seated in the waiting area and obtains the call information through the hall integrated display screen and voice broadcast. Some systems support scanning number single two-dimensional code to remotely view the queuing progress.

Teller callsThe teller presses "Next" at the calling end, and the system pushes the number to the corresponding window calling display screen and broadcasts it by voice, displaying the customer number and business type, and guiding the customer to the designated window.

Handling and evaluationThe customer goes to the designated counter to handle the service. After completion, the customer can choose to evaluate the service on the evaluator (optional function).

04Product Composition and Supply Scope of QUNMAO

The following table lists the main components of the bank queuing system. The hardware part is based on the QUNMAO standard model, and the parameters and installation method can be adjusted according to the project:

Components	Function	Common Configuration and Description
Queuing number pick-up terminal bank number picking machine	Touch select business, print number ticket	15.6 "-32" optional, capacitive/infrared touch, Android/Windows dual system, built-in 80mm thermal printer, floor/wall/desktop installation View QM-PT series self-service queuing terminal →
Window call display Bank call screen	Display the current calling number and window number	Installed above the counter or beside the window, linked with the calling system, and synchronized with voice broadcast
Hall integrated display screen/horse racing screen	Summarize call list and waiting information	Display the calling status of each window and the number of people waiting for each business, and can double as an information release screen to play promotional content.
Counter call end (software)	Teller clicks to call, re-call, transfer	Depending on the project configuration, it supports docking with third-party queuing software or integration through SDK.
Service Evaluator (optional)	Customer evaluation of service after completion	According to the project selection, evaluation data can be entered into the statistical report
Queue management software (backend)	Number generation, distribution rules, statistical reports	Configurable/integrable, scope of delivery confirmed during requirements research phase

Description of the scope of supply:QUNMAO is based on a complete set of queuing hardware: number issuing host (number taking terminal), pager, window display screen and voice broadcast system. The connection between the software and the third-party system shall be confirmed according to the project. The self-service terminal can be used as an extension to add modules such as business inquiries, handling guidelines, and pre-examination of forms, but it does not involve ATM, cash or financial transaction functions.

Related products directly:
Self-service terminal (government payment/self-service inquiry)· Vertical self-service terminal (bank/government/medical)· 27 ″ self-service inquiry terminal (ID card identification/voucher printing)

05Applicable Site Types and Configuration Recommendations

Outlets of different sizes and business structures have different emphases on queuing systems. The following is the configuration reference of common network types. The specific scheme is subject to actual investigation:

Large business hall

Key needs:Large passenger flow, many business categories and many windows.

Configuration Reference:Multiple number picking terminals diverge number picking, each window is equipped with a number calling display screen, the hall is equipped with a comprehensive display screen, and it is recommended to enable diversion rules and statistical reports.

Community Sub-branches/Small Outlets

Key needs:Limited space, few manpower, hope simple operation.

Configuration Reference:1 desktop or wall-mounted number taking terminal, equipped with window number calling screen, software can maintain basic shunt, reduce installation and maintenance costs.

Rural Credit/Village Bank Outlets

Key needs:The customer group has a large age span and the operation should be intuitive.

Configuration Reference:The buttons on the number-taking interface are clear and eye-catching, the business name uses the local common saying, the voice broadcast can be configured in the local language, and the priority rules for elderly customers are set.

Public business area/VIP financial management area

Key needs:Need to be different from ordinary customers service, experience more private.

Configuration Reference:Set up independent number segments (such as 1-200) and independent window groups, physically or logically isolated from ordinary queues, and can be combined with reservation check-in.

06How to optimize the work process

Business Classification and Counter Diversion

Automatically assigned to the corresponding window group by business category. The system supports more than 100 business types, and outlets can configure grouping rules according to their own business structure. VIP customers can set up independent number segments (such as 1-200) to be physically or logically isolated from ordinary customer queues.

Reduce duplicate inquiries

Touch screen self-service business selection, the face printed with business category and window guidelines, lobby manpower from "guidance" back to "service and marketing". The business buttons and pictures on the number picking machine interface can be designed independently according to the needs of the network.

Optional software capability (dependent on software configuration, project confirmation required)

Appointment sign-in merge:Appoint the customer to scan the code and take the number, merge and sort with the on-site number. Some systems support two-dimensional code scanner to read and reserve two-dimensional code to complete sign-in.
Priority rules:VIP, elderly or special groups are preferred. The priority of each service queue can be set independently by the network point.
Estimated wait time display with multilingual voice broadcast:Let customers have expectations of waiting and adapt to multilingual customer base.
Operational Data Board:Presents peak hours, average wait, window efficiency. Bank tenders usually require the system to generate "ticket level, service level waiting time report", which can be confirmed in advance at the demand stage.

Core idea:The key to process optimization is "transparent counter collaboration with serial information", not the parameters of a single device. The effect of diversion is also affected by the physical space and counter configuration of the outlets. QUNMAO will give suggestions based on your outlet layout.

07How to Reduce Queuing Complaints

sequential transparency

The bill number is listed on a large screen, and the customer knows where he is and how many people are still in front of him. The system supports displaying the number of waiting persons for each business on the interface.

Reminder clear

Screen voice double call, reduce the number and "did not hear the call" dispute. The window call display works in sync with the voice broadcast to ensure that customers can quickly find the service window.

Clear guidance

The ticket and the screen are directly marked with the window number to reduce the wrong counter. The text content and business name on the ticket can be set independently according to the needs of the network.

Waiting can be expected

(Optional) The expected wait time display converts "Indefinite Wait" to "Manageable Wait".

Effect description:The bank queuing system helps to reduce common sources of complaints such as sequence disputes, over-the-counter and wrong counters. The actual waiting time also depends on the number of tellers and service capacity. The first improvement of the calling system is diversion, order and information transparency. Specific complaint changes need to be evaluated in combination with the pilot data of the network.

08Deployment selection and pilot evaluation

Selection List

Before purchasing, it is recommended to sort out the requirements according to the following table. This information can also help QUNMAO to provide matching configuration schemes and quotations faster:

Assessment item	Description
Number of outlets and average daily passenger flow per single outlet	Determine the number of number picking terminals and screen size. For outlets with large passenger flow, it is recommended that multiple number picking terminals be divided.
Number of Business Categories and Counter Grouping	Determining the complexity of the triage rules for queuing software
Touch mode (capacitive/infrared), screen size (15.6 "-32" mainstream range), installation mode (floor/wall/desktop)	Core parameters for hardware selection, related to dot space and decoration style
OS and queuing software compatibility (Windows / Android; third-party software interface or SDK)	Decide on software integration path
Interface and Speech Language Requirements	Multi-language interface and voice broadcast configuration
Network and Deployment (LAN/Cloud)	Affect system stability and data management methods, it is recommended to confirm in the scheme stage.
Maintenance mode: frequency of paper replenishment, maintenance after opening the door, spare parts supply	Impact on long-term operating costs

Pilot recommendations

It is recommended to pilot 1-2 representative outlets to verify the diversion rules, interface design and docking, and then expand to regional or national multi-outlets. Browse all self-service machine models and selection parameters:Self-service machine product center →

Pilot evaluation indicators (for customer evaluation reference)

Average waiting time and average service duration
Number crossing rate/number of re-calls
Counter Utilization Rate and Uneven Degree of Busy and Leisure
Change in number of queue related complaints

For large-scale deployment, the delivery capacity and scheduling cycle need to be consistent with the actual quotation cycle, subject to project confirmation.

09Why choose QUNMAO QUNMAO

OEM/ODM factory direct supply

QUNMAO Qunmao comes from a Chinese OEM/ODM factory. The hardware is produced by itself. The communication chain is short, and the parameter adjustment and proofing response are more direct.

Complete set of hardware, one station is complete

The number pick-up terminal, window call display screen, hall integrated screen and related accessories can be unified supply by QUNMAO, reducing the coordination cost between multiple suppliers.

Flexible software docking method

It can not only configure queuing management software, but also connect with third-party queuing software or integrate through SDK to adapt to the network of existing systems.

Project services from research to acceptance

Requirements research, scheme and UI design, prototype confirmation, aging test, delivery and installation, training to acceptance, each link has a clear node, the specific contract shall prevail.

10OEM/ODM customization and project delivery

Customizable items

Appearance color and structure (floor/wall/desktop/special-shaped)
Brand Logo and Boot Animation
Hardware Configuration (CPU/Memory/Screen Size)
Face and Interface Language

Delivery Form

Support complete machine, SKD, CKD and other forms, suitable for customers with different procurement modes, confirmed by project. System integrators and brands can use private label sales.

Project process (subject to actual contract)

Demand investigation → scheme and UI design → prototype confirmation → aging test → delivery and installation → training → acceptance.

Docking and certification instructions:The system supports interfacing with third-party queuing software, CRM and other systems through RESTful API/SDK. The specific interface scope is evaluated according to the project, and the other party is required to provide interface documents and test environment. CE, FCC, RoHS and other certification information according to the actual model and the target market confirmation, please inform the target sales area in the inquiry.

11Procurement FAQ

Is the bank queuing machine quotation hardware or software?

Based on the complete set of queuing hardware, the queuing software and the counter call end are confirmed according to the project configuration. The quotation will set out the specific scope of hardware, software and services at the proposal stage.

How much is the bank queuing machine?

The price depends on the screen size, touch mode, printing configuration, quantity and software range. It is recommended to provide the number of outlets and business requirements. QUNMAO sales team will give quotation according to model and quantity.

Can we connect our existing queuing system?

Support API/SDK docking evaluation, please provide the version and interface information of the existing system, QUNMAO technical team will evaluate the docking method and workload.

Does the system support interfacing with the bank's core system/CRM?

API/SDK evaluation and docking are supported. The bank must provide interface documents and test environment. The specific interface scope is confirmed by project.

How to choose the screen size and installation method of the number picking machine?

Large outlets with spacious hall space and large passenger flow can be selected as floor type and larger size; small outlets with limited space can be selected as desktop or wall-mounted. QUNMAO can give recommendations based on the layout of the dot plan.

What languages are supported for multilingual interface and voice?

Multi-language interface and voice broadcast are supported. Specific languages are confirmed according to requirements. Please specify the required language when inquiring.

Can the system continue to call when the network is disconnected?

Depending on how the software is deployed (LAN deployment or cloud deployment), it is recommended to explain the network conditions and requirements for offline operation at the solution stage, and we will determine the deployment solution accordingly.

How often does the thermal printing paper need to be replaced?

Depending on the daily average number of outlets and the specifications of paper rolls, the frequency of paper replenishment can be estimated in combination with passenger flow during selection, and a structure convenient for maintenance after opening the door can be selected.

How is local installation and technical support arranged?

By project confirmation, remote guidance or local partner assistance can be used.

How to deal with warranty and spare parts?

The warranty period, spare parts list and paper replenishment consumables shall be subject to the contract.

Minimum order quantity and delivery date?

Quotation is confirmed by model and quantity. For projects that require customized appearance or software, the delivery date will include prototype confirmation and testing.

Need a bank queue call machine solution?

Get product selection advice, project quotation and OEM/ODM customization consultation, welcome to contact QUNMAO Qunmao sales team.

Contact QUNMAO QUNMAO

Phone:+86 137 1431 7162

Bank Queuing Call Machine Solution