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Release date: 2026-10-10
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QUNMAO Qunmao provides a self-service number taking terminal (queuing and calling machine) in the government hall, which supports five sizes of 10.1, 13.3, 15.6, 18.5 and 21.5 inches. It can be matched with queuing software and window number calling display, and supports OEM/ODM customization. For overseas government procurement teams, government project system integrators and channel distribution partners.
There are many types of business in the government affairs hall, and the passenger flow fluctuates greatly. The problem of queuing often directly affects the mass experience and window efficiency.
The masses do not know which number to take and which window to go to. The information desk is occupied by "which number should I take" and complex businesses cannot get enough manual assistance.
The diversion depends on the staff, the peak pressure is concentrated, the larger the hall, the higher the demand for guiding manpower.
The masses do not know how long they will have to wait, and their dissatisfaction often focuses on "waiting without expectation" rather than on the handling itself.
Some windows are overloaded and some are idle. The wrong arrangement of services leads to secondary number picking and the queue order is disrupted, which is easy to lead to the misunderstanding of "someone cutting in line.
From the time the masses entered the hall to the completion of the processing, the queuing machine and queuing software completed the following five links in turn.
Business SelectionThe masses choose to handle matters on the touch screen, and the business menu can be set up according to the business type of the hall.
Get a numberPrint queue slip with business type and number. 80mm thermal printing module is required for slip printing.
Waiting for tipsThe waiting area checks the calling number and queuing progress through the display screen, and the display form is configured according to the project, such as large screen, window bar screen, comprehensive screen, etc.
Window callWindow workers call the corresponding number in turn, and the queuing software supports multi-service queue and priority setting.
Handling and FeedbackAfter the completion of the service can be evaluated through the evaluation module (optional).
Different services enter different queues, support priority setting, support window and business binding.
Local special priority rules (such as the elderly, children, people with disabilities, emergency services) and cross-service joint processing rules can be configured through queuing software.
QUNMAO offers two modes of supply, customers can choose according to the project division of labor.
QUNMAO supplies touch number picking machines, and other parts are the responsibility of project integrators or customers. It is suitable for projects with existing queuing software and number calling equipment.
On the basis of core equipment, QUNMAO provides printing module, calling number display equipment and queuing software configuration, which is suitable for projects built from scratch.
| Component | Function | Mode of supply | Description |
|---|---|---|---|
| Touch number picking machine | Business selection and number taking entrance | Default Supply | Five sizes available |
| Bill Printing Module | Print queue slip | Optional | 80mm thermal printing |
| queue management software | Queue-based traffic steering and priority settings | Can be matched, or docked to existing systems | Both ways can be |
| Window call number display | Display call number and window number | Can be matched, or customer-owned | Linkage with queuing software |
| Waiting Area Information Screen | Show call list and queue progress | Can be matched, or customer-owned | Configure by Lobby Layout |
| Voice broadcast | Window call broadcast | Can be matched | Audio Mode By Project Configuration |
Government projects usually require queuing systems to work with existing business systems, and QUNMAO supports multiple docking methods.
| Docking object | Support mode |
|---|---|
| Business Acceptance System | API/Database/File Exchange |
| identity authentication system | API/Middleware |
| Evaluation system | API/Database |
| Navigation or information distribution system | API/Data Push |
| Data reporting platform | API/File Export |
Selection can be based on the installation location, operating height, interface readability and the number of entrance hall comprehensive consideration.
| Parameter item | Numerical value |
|---|---|
| Model | QM-PT10 |
| Resolution | 1024×600 |
| Brightness | ≥ 250 cd/m² |
| Contrast | 1000:1 |
| Refresh rate | 60Hz |
| Visual Angle | 89/89/89/89 |
| Backlight | LED |
| Color | 16.7M（8-bit） |
| Parameter item | Numerical value |
|---|---|
| Touch technology | Capacitive Touch (G G) |
| Touch Points | 20 o'clock |
| Touch accuracy | ≤2mm |
| Touch life | 60 million times |
| touch drive | Driver-free |
| Touch mode | Finger or stylus |
Operating system:Windows 10/11。
Optional function modules (optional, not standard):
The number of devices depends on the peak passenger flow, the number of business types and the number of entrance to the hall. With this information, QUNMAO can assist in measuring configuration recommendations.
| Language type | Description |
|---|---|
| system interface language | Number machine operation interface, parameter table annotation support English and multi-language |
| Business menu and receipt text | Menu name, slip content can be customized according to the project |
| Call Voice Broadcast | Configurable voice broadcast, language communication according to project requirements |
Multi-language support for parameter table annotation refers to the language requirements of system interface, menu, receipt and voice, please explain when inquiring.
Priority rules such as old and young, disabled, and emergency services can be implemented through the priority setting of the queuing software.
Support voice broadcast, support external mouse, keyboard, can cooperate with the project need external input device.
Queuing numbers generally involves only service selection and number information. If the project involves personal information processing, the data storage and compliance requirements shall be subject to the laws and regulations of the country where the project is located, and QUNMAO shall cooperate to provide technical data related to the equipment.
CE, FCC, RoHS and other certification information are provided according to the specific model and destination country, please specify the target country when inquiring.
Different types of office places have different emphases on the queuing system.
There are many types of services and many windows, which require multi-service diversion and clear number selection menu.
The passenger flow is concentrated, which requires stable and smooth calling during peak hours.
Business classification is clear, the window division of labor is clear, suitable for binding windows by business.
The language of the service object is diverse, and the demand for multi-language interface and guidance is more prominent.
Space is limited, suitable for small size desktop or wall-mounted number machine.
The hardware is produced by itself, the communication chain is short, and the parameter adjustment and prototype response are more direct.
It is convenient for the unified selection of different halls and reduces the complexity of multi-model management.
It can only provide core equipment or a complete set of solutions to adapt to different project division of labor.
From requirements communication, prototype verification, pilot deployment, to batch delivery and training, each link node is clear.
Support OEM, ODM, SKD, CKD and other ways, can be customized according to the needs of the brand and appearance structure.
A prototype can be provided first and then tested in the customer's actual environment before making a decision.
It is suggested that a single hall should be piloted first, and then promoted in batches after verifying the effect, and configuration guidance should be provided in the pilot phase.
Support on-site or remote training in two ways.
The standard warranty, extended warranty, spare parts and consumables scheme is specified in the project contract.
CE, FCC, RoHS and other certifications are provided by specific model and destination country.
It is recommended to collect the following indicators before and after the pilot for comparison, and use actual data to evaluate the effect of the queuing system.
The standard scheme includes core number picking equipment, queuing software can be provided, and can also be connected to the customer's existing system.
Support API, database, middleware, file exchange and other docking methods, according to the specific interface provided by the customer system to determine.
Depending on the peak passenger flow, the number of services and the number of entrances, QUNMAO can assist in the measurement after providing this information.
Support five screen sizes, appearance structure, Windows system, and OEM/ODM brand customization.
Welcome to contact QUNMAO Qunmao to obtain specifications for each size.
The certification information is provided according to the specific model and destination country, and the instruction language can be customized according to the project.
It is itemized by core equipment, optional modules, software and services to facilitate customers to compare their respective procurement scope.
According to the model and purchase quantity confirmation, the project that needs to be customized will include the prototype verification link.
Prepare the following information in advance to help QUNMAO provide matching configuration suggestions more quickly.
| Information item | Purpose |
|---|---|
| Destination country | Confirm compliance and language scope |
| Number of halls | Assess deployment size |
| Business Type List | Configure Queues and Menus |
| Number of windows | Evaluate the number of calling equipment |
| peak passenger flow | Evaluate the number of number picking machines |
| Language required | Interface, slip, voice |
| Existing queuing software | Evaluation of docking or matching |
| Systems that require docking | Evaluation of docking mode |
| Supply demand | Core Equipment Only, or Package |
| Purchase quantity and launch time | Quotation and Scheduling |
Welcome to contact us for various size specifications, scheme configuration suggestions and quotations.
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