Detailed explanation of self-service ordering machine products: function, hardware configuration and purchase guide | QUNMAO Qunmao

Overview of the plan: why do catering stores need to Qtenboard self-service ordering machines

What kinds of business problems are solved by the self-service ordering machine

The front desk pressure of catering stores is concentrated in several fixed periods: lunch and dinner peaks, holiday passenger flow, and the day of new products. Traditional manual cash register is prone to queuing, reporting wrong orders, missing orders and high communication costs during these periods. In order to cope with the peak, stores often have to arrange one or two more cash register positions, and these manpower is idle during off-peak hours.

The self-service ordering machine hands over the link of "reading the menu, choosing the food, confirming the order, paying and taking the receipt" to the customers themselves. The cashier position in the store can be converted into meal, call and hall food service. The order information at the front desk is also directly generated by the system, thus reducing the error caused by oral communication. For chain brands, a unified ordering interface can also ensure that the menu display, package recommendation and promotion rules of each store are consistent.

Role of Qtenboard in the programme

QtenboardIt is a commercial self-service terminal brand owned by Shenzhen Qunmao Display Technology Co., Ltd. and is positioned as an OEM/ODM source factory for LCD commercial display. The ordering machine is completed in the factory from the screen, touch control, structural parts to the whole machine assembly, so the size, peripheral module, color, structure and software interface can be adjusted according to the project requirements. For channel vendors and system integrators, this means that models can be relatively standardized and details can be customized.

Unlike the hardware-only solution, the Qtenboard also provides self-catering software. Customers have two choices: the whole set of Qtenboard "hardware + software", or keep the existing cash register and ordering system, only purchaseQtenboard self-service ordering terminal. Both paths use the same set of hardware platforms, and there is no need to re-evaluate equipment for software selection.

Core Functions and Ordering Business Processes

The value of a Qtenboard ordering machine is reflected in the customer's entire process from approaching to picking up the receipt. The following is an explanation of which hardware and software are used to complete each link in the order of actual use.

1. Browse MenuTouch page turning, classification switching, package display and additional purchase recommendation1080p IPS screen · 20-point touch
2. Confirm orderSize selection, quantity adjustment, hall food or take-out selectionQtenboard Ordering Software
3. PaymentCode scanning payment, NFC card swiping, or card swiping by POS terminalScan code module · NFC · POS reserved hole
4. Issue a ticketInstantly print the receipt and indicate the number of the meal.80mm thermal printer
5. Back Kitchen OrderThe order is sent to the kitchen for printing or display.RJ45 / WiFi · Ordering Software

Menu browsing and ordering

The ordering interface is the most exposed part of the customer. With the 1920 × 1080 IPS screen and 89 viewing angle, customers can see the pictures and prices of dishes clearly at different stations. Capacitive touch has fast response, smooth page turning and classification switching, and customers will not click repeatedly due to touch delay during peak hours. The screen supports a multilingual interface, which is especially useful for stores with expatriate traffic, such as tourist districts, airports and shopping malls.

The menu content is managed by the ordering software: classification, picture, price, specification and package combination are all set in the background and pushed to the store terminal. Different menus can be displayed in different stores and at different times, such as breakfast, lunch and afternoon tea.

Payment and ticketing

The body integrates bar code and two-dimensional code scanning module, and customers can scan the code to pay. The 21.5-inch and 32-inch specifications also include NFC card swiping capability. For stores with bank card payment requirements, POS terminal installation holes are reserved in the fuselage, which can fix the external POS in the fuselage to avoid scattered equipment.

The ticket is issued using an 80mm thermal printer. After the order is paid successfully, the receipt of the meal will be printed immediately. The receipt will carry the meal number. Customers can wait at the meal pick-up gate when they get the receipt. Thermal printing without ink and carbon tape, daily only need to replace the paper roll, simple maintenance.

Rear kitchen linkage

After the order is generated, it is transmitted to the kitchen via wired network (RJ45) or wireless network (WiFi). The back kitchen can print orders with the kitchen printer or use the back kitchen display screen to receive orders. Stores that need to increase the number of food calls can be further accessed.Queue calling machine, let ordering, serving and calling form a closed loop.

Experience details of customer self-service operation

The key to the smooth use of the ordering machine lies in whether the customer who uses it for the first time can complete the order without relying on the clerk. The design idea of the Qtenboard focuses on three aspects: first, the interface level should be shallow, and the steps from the home page to the payment should be as simple as possible; Second, the touch response should be stable to prevent customers from clicking continuously. Third, when there is an error, there is a clear prompt, such as out of stock, payment overtime, printing out of paper, can give the next operation suggestions on the screen. These details can be confirmed item by item according to brand style in the software configuration stage.

Hardware form: four models correspond to four types of store space

The shape of the ordering machine is mainly determined by the store space, customer movement and brand image. At present, the Qtenboard provides four specifications of ordering machines, covering three categories: countertop, floor and wall hanging. For the complete product line, seeQtenboard self-service ordering machine product page。

Features of wall mounting form

The 27-inch model supports wall hanging and can be equipped with a base, which is very practical for stores: the wall hanging scheme is used to save the ground area for newly opened stores. After the passenger flow increases, it is necessary to increase the number of ordering places. Only the base can be added to be arranged in a more middle position without purchasing a landing machine separately. It should be noted that the wall-mounted wall load-bearing and fixing methods must be surveyed before installation, see the following "deployment and installation points".

Hardware Configuration Details

When purchasing a Qtenboard ordering machine, the six aspects that need to be checked most are display, touch control, host, interface, peripherals and structure. The following itemize the configuration of the Qtenboard ordering machine and explain what these parameters mean in the catering scene;Query Machine Hardware Configuration Guide(Motherboard, Memory, Storage and System).

Display: 1080p IPS panel

All four models use IPS panel with 1920 × 1080 resolution, with viewing angle of 89/89/89/89, contrast ratio of 3000:1, support of 16.7M color (8bit), refresh rate of 60Hz, and backlight of LED. In terms of brightness, 21.5 inches, 27 inches and 32 inches are ≥ 300cd/㎡, and 15.6 inches are ≥ 280cd/㎡.

In a restaurant, the wide viewing angle of the IPS panel is very important: customers may stand in front of the screen side to order food, and there are people waiting in line next to them. Colors and words will not be distorted due to changes in angle. The picture of the dish is the core of the ordering interface. The 16.7M color display capability can make the color of the dish closer to the truth.

It should be noted that "support 4K" in the specification refers to the decoding and playback capability of videos and pictures, which is used to play 4K promotional films or high-definition food videos. The physical resolution of the screen itself is 1080p.

Touch: G G capacitor, 20 points

The touch adopts G G capacitance scheme, supports 20-point touch, touch accuracy ≤ 2mm, can be operated with fingers or stylus, and has a touch life of 60 million times. G G structure means that the touch layer is directly attached to the cover glass, and the surface is 3mm tempered glass, which is smooth to touch and scratch resistant, and can be wiped directly during daily cleaning.

The operation of the ordering machine is mainly click and slide, and the response speed and feel of the capacitive touch are obviously better than the traditional resistance screen. The touch drive is a drive-free mode, and the device can be used after being connected to the Windows, reducing the workload of on-site installation and debugging. Regarding the difference between capacitive screen and infrared screen in different sizes and different environments, you can referSelection Guide for Comparison of Capacitive Screen and Infrared Screen。

Host and System: Windows 10/11

The 21.5-inch and 32-inch models are pre-installed with Windows 10/11, the host is Intel i5/i7 platform, the processor covers the 4th generation and 10th to 13th generation, the memory can be 8G or 16G, and the solid state disk can be 256G or 512G. The Windows versions of 15.6-inch and 27-inch models are also Intel i5/i7 platforms, with 4G, 8G or 16G of memory and 128G, 256G or 512G of solid-state drives.

The configuration selection can be divided by purpose: for stores with ordering software as the main part and fewer menu pictures, the lower configuration is sufficient; For stores that need to play food videos, run more complex members or marketing modules, or undertake multiple applications on the same device, it is recommended to select higher memory and hard disk capacity to ensure the smoothness of long-term operation.

The 15.6-inch and 27-inch models are also available in Android 13 versions. The main board is T972 quad-core A55 with a dominant frequency of up to 1.9GHz, which is suitable for customers who use Android ordering applications. Specific models and configurations, please refer to the specifications and project requirements.

Interfaces: the basis for interfacing peripherals and networks

The whole machine provides DC × 1, USB × 4, RJ45 × 1, Audio × 1, VGA × 1, HDMI × 1 interface. USB port can be connected to the keyboard and mouse or additional peripherals, RJ45 for wired network, HDMI and VGA can be used to access the secondary screen or subsequent expansion. The system supports hot plug of mouse and keyboard, and maintenance personnel can carry out on-site debugging by connecting the keyboard without restarting the equipment.

Communication support WiFi and Ethernet two ways, optional 3G/4G module. For stores with inconvenient wired network, WiFi access can be used. For stores with high stability requirements, it is recommended to give priority to wired network and WiFi as a backup link.

Peripheral modules: print, scan code, swipe card and camera

Structure and Appearance

The fuselage frame is made of cold-rolled steel plate and metal coated. The surface is 3mm tempered glass, and the colors are white and black. The overall body is thin, with 21.5-inch, 32-inch and 27-inch thicknesses of 50mm, 50mm and 60mm respectively, which has little impact on limited space such as store entrances and walkways. The maintenance door lock is reserved for the fuselage, and the maintenance personnel can open the maintenance power supply and circuit board. The whole machine is equipped with a one-key switch button with indicator light, which supports self-starting and custom time switch machine.

In terms of audio, two high-quality speakers are built into the body, which can be used for sound feedback such as payment success prompts and call prompts, and can also play store promotional content in standby mode.

Electrical and use environment

The whole machine is suitable for AC 110 to 220V voltage, standby power consumption ≤ 1W; In terms of rated power, 15.6 inches ≤ 45W, and the other three models ≤ 80W. The use environment is indoor, the temperature is 0 to 55 ℃, the humidity is 10% to 90% RH; The storage environment is -5 to 60 ℃, 10% to 90% RH. The ordering machine is an indoor model and is not suitable for outdoor direct sun and rain scenes. For stores that require an outdoor ordering scheme, please referOutdoor Digital Signage SeriesHighlight protection models in.

Qtenboard four models specification comparison table

Data source: Qtenboard factory specifications for each model. Memory, hard disk and peripherals can be selected according to the project configuration, and the supply version is subject to the specifications of the order confirmation.

Software system: Qtenboard ordering software and customer-owned system two modes

Hardware determines whether the equipment can be used stably, and software determines whether the store can be managed smoothly. The Qtenboard ordering machine supports both self-owned software and customer-owned software, using the same hardware platform for both models.

Mode 1: Qtenboard self-catering software

Suitable for new stores, brand chains or customers who want to solve hardware and software at one time. Qtenboard ordering software is designed around the daily operation of the store and mainly includes the following modules:

• Menu and Commodity Management:Maintain the classification, pictures, prices, specifications and packages of dishes in the background, and synchronize them to the store terminal after modification.
• 订单管理：记录每一笔订单的状态，支持堂食、外带等不同类型。
• 支付对接：对接扫码支付等常见支付方式，支付结果实时回传到订单。
• 小票与后厨出单：顾客小票与后厨单据分别输出，减少出餐环节的沟通。
• 数据报表：按时段、品类、门店统计销售数据，帮助门店调整菜单与排班。

软件与硬件由同一家工厂提供，意味着驱动适配、打印机与扫码模块的调试、界面在不同尺寸屏幕上的显示，都由Qtenboard统一完成，减少多方对接带来的现场调试工作。

模式二：客户自有软件或第三方系统

适合已经使用收银系统、会员系统或自研点餐软件的客户。点餐机预装Windows 10/11，规格书明确支持安装第三方软件，并支持开机自启，客户的点餐程序可以随开机自动运行。设备通过USB、RJ45、HDMI等标准接口连接，外设的接入方式在项目对接阶段与软件方确认。

这种模式下Qtenboard提供的是稳定的硬件平台，业务接口、会员体系与数据由客户或其软件服务商负责。如果同时需要门店的收银设备，也可以参考Qtenboard的POS terminal、Cashier Solution, and桌面收银机批量采购方案，让前台与点餐终端形成完整的设备组合。

两种模式如何选择

与广告屏、菜单屏的配合

点餐机待机时可以循环播放促销或新品内容，吸引顾客走近。如果门店同时使用多块广告屏或菜单屏，可以结合Qtenboard的Digital Signage CMS Solution统一管理内容，让点餐机、菜单屏与广告屏的画面保持一致。

适用业态与选型建议

不同餐饮业态的客流规律、菜单复杂度和空间条件差别很大，点餐机的规格与外设配置也应随之调整。

汽车餐厅与户外点餐

汽车餐厅（得来速）需要在户外完成点餐、取餐与广告展示，对高亮度、防水防尘与宽温有明确要求。本文介绍的Qtenboard点餐机属于室内机型，户外场景请选用专门的户外设备，可以从Outdoor Digital Signage Series了解。

点餐机与查询机的区别

点餐机与Touch query all-in-one machine在硬件结构上很接近，都是触控一体机加外设；差别在于软件与用途。点餐机以订单、支付与出票为主，查询机则以信息检索与导览为主。同一Qtenboard硬件平台通过更换软件与外设，也可以延伸到信息查询、Self-service payment等场景，更完整的产品关系可以参考自助终端机全产品线指南，查询机的典型应用场景见Touch Query All-in-One Application Scenario Inventory。

典型部署场景示例

部署与安装要点

Qtenboard点餐机的安装质量决定了设备能不能长期稳定使用。以下几项建议在设备到货前完成，避免到场后才发现墙体、电源或网络不满足要求。

点位选择

点餐机应靠近入口并朝向顾客进店方向，同时避开强逆光、顶灯直射和过道正中。点位与取餐口之间保持明确的动线，避免点餐人流与取餐人流交叉。点位周围预留顾客站位，以及轮椅或婴儿车通过的空间。

Power Supply and Network

点餐机使用交流110至220V电源，待机功耗不超过1W，额定功率15.6寸不超过45W、其余机型不超过80W。多台设备并排时要核算回路负载，并在点位附近预留独立插座。网络方面，优先使用有线RJ45，WiFi作为备用；设备装箱含WiFi天线，需要使用无线网络时要确认现场信号覆盖。

壁挂承重与固定

27寸机型含底座支架的净重为19KG、毛重为20KG，壁挂时需要对墙体类型、安装高度和固定件做核对：实心砖墙与混凝土墙可使用膨胀螺栓，空心砖、轻质隔墙或石膏板墙则需要加装背板、龙骨或穿墙固定。具体承重数据请以现场勘察和安装方的结构评估为准，不建议仅凭机身重量估算。

落地机的固定与防倾倒

21.5寸与32寸为落地立式，整机高度分别为1535.6mm与1763.5mm，底座尺寸为390×450mm和511.7×450mm，净重分别为28KG与30KG。在顾客流量大、有儿童出入的公共场所，建议用地面固定件或膨胀螺栓固定底座，避免被撞击或攀爬时倾倒。

运输、进场与开箱

各机型包装尺寸分别为：15.6寸365×660×340mm，21.5寸1635×490×150mm，27寸1100×300×600mm，32寸1865×615×550mm。32寸包装长度接近1.9米，进场前要确认电梯尺寸与通道转角；包装为纸箱，仓储时需要防潮。开箱后对照装箱清单核对整机、电源线、遥控器、WiFi天线和保修卡。

调试与验收

通电后先确认触控与显示正常，再逐项测试打印、扫码、支付与后厨出单；检查开机自启与定时开关机设置，最后记录设备序列号、安装位置与网络信息，便于日后维护。

运维、定制与交付保障

日常维护

日常维护以三件事为主：一是定期擦拭钢化玻璃表面，清洁时使用柔软的擦拭布，避免液体渗入边缘；二是及时更换热敏打印机的纸卷，并保持出纸口无异物；三是保持设备通风，避免被遮挡或紧贴墙体放置。机身预留检修门锁，维护人员可以打开检修电源与线路板。

菜单、价格与套餐的变更属于软件层面的日常操作，通过Qtenboard点餐软件后台完成，不需要到每台设备前逐一修改。

OEM/ODM customization

Qtenboard是OEM/ODM源头工厂，可以按项目需要调整整机颜色（白色或黑色）、尺寸规格、外设模块组合、品牌标识与软件界面，适合渠道商、系统集成商和连锁品牌。定制项目建议在方案阶段就确定外设清单与接口要求，样机确认后再进入批量生产。更多资质与工厂信息可以查看关于Qtenboard，外观、软件与功能的定制流程可以参考查询机OEM/ODM定制流程详解。

资料与规格获取

Qtenboard各机型完整规格书与产品资料，可以在产品目录页面查看，更多自助终端设备见自助终端产品中心。

选购Qtenboard点餐机时的确认清单

下面是项目采购前建议逐项确认的事项，可以直接用作内部评审清单。

• Form:台式、落地还是壁挂；是否需要预留后期调整点位的余地（27寸可加底座）。
• Size:按门店面积与顾客站位选择15.6、21.5、27或32寸。
• Configuration:确认CPU、内存、硬盘，并评估是否需要播放视频或运行多个应用。
• Peripherals:80mm打印机、扫码、NFC、POS孔位、摄像头，按业务需求逐项勾选。
• Software:选用Qtenboard点餐软件，还是对接客户自有系统，并确认接口与责任划分。
• Environment:确认使用环境为室内，温湿度、电源、网络与点位光线满足要求。
• 安装：现场勘察墙体承重、地面固定、通道尺寸与线路走向。
• 交付：确认保修卡、装箱清单、验收标准与后续维护方式。

Frequently Asked Questions

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