Summary of Frequently Asked Questions about Self-service Dining Machines: Selection, Deployment, System FAQ 25-QUNMAO

Fast food restaurants, canteens,Tea and Coffee ShopShopping malls, catering areas and chain restaurants are the most common scenes. What they have in common is that the order peak is concentrated, the menu can be structured, and they hope to reduce queues and wrong orders. For points with very low passenger flow or extremely complicated menus, it is recommended to try them out before deciding. QUNMAO, as the source manufacturer of self-service ordering machine products in China, can recommend the form and configuration according to your store type. Industry scheme seeFast food restaurant self-service ordering machine solutionwithCanteen self-service ordering machine solution。

Desktop (QM-1625DC,15.6 ")On the table, suitable for small shops and cash registers;Wall hanging (QM-2225DC, QM-2725DC, QM-3225DC)Can be hung on the wall, can also add the base floor, suitable for limited space stores;Vertical (QM-L2226DC, QM-L3226DC)The whole machine landed, suitable for large passenger flow and brand display. When selecting, look at the point space, passenger flow and installation conditions. Product page:All-in-one desktop ordering machine、Wall-mounted self-service ordering machine、Vertical self-service ordering machine。

The larger the size, the more eye-catching pictures of dishes, the farther the visual distance, but the higher the requirements for point space and installation. Small shop countertop radio 15.6 "desktop model; General fast food restaurants choose 21.5"; The passenger flow is large or large picture display is required. Choose 27 "and 32". All models are 1920 × 1080 IPS screen, capacitive G G touch, 20 points.

QUNMAO ordering machine comes standard with Windows 10/11(Intel i5/i7), which has wide compatibility and is suitable for docking complex systems such as POS and KDS. Wall-mounted and desktop models are available in Android 13, which is suitable for lightweight applications. Which one you choose depends on you.Ordering software. This is a typical ordering system problem, please confirm the software running environment before placing an order.

Scan the QR code to order.投入轻、上线快;自助点餐机在高峰分流、小票取餐号、加购推荐与品牌形象上更强,二者也可以并用。判断时看门店客流、顾客习惯与是否需要实体入口。

两种都可以。QUNMAO 有自己的点餐软件;如果你已经有客户端,也可以安装使用,QUNMAO 点餐机支持安装第三方软件。软件支持定制,并可对接客户自有系统。

可以。QUNMAO 软件支持定制,可对接客户自有的收银、POS、会员与订单系统,整机还预留了 POS 终端孔位。请在询价时提供系统名称与对接需求,QUNMAO 评估后给出方案。

可以。QUNMAO 软件支持定制,可对接客户自有的 KDS 或后厨系统,让订单下单后直接传到后厨。对接方式按客户现有系统确定。

支持多语言。菜单与界面语言可按目标市场配置,小票的字符与字体需要在联调时用多语言样张验证。

机身有白色与黑色,屏幕可选带防油污涂层或不带涂层两种,软件界面支持定制。QUNMAO 提供 OEM/ODM 服务,更多外观需求请在询价时说明。

QUNMAO 点餐机支持条码与二维码扫描、NFC 刷卡(立式款规格书含 NFC,其他形态读卡可定制)以及 POS 终端刷卡,并支持对接多种支付方式。Payment channel由客户所在地的支付服务商提供,QUNMAO 配合对接与联调。

Standard configuration 80mm thermal printer,支持条码与二维码扫描,预留 POS 终端孔位;5MP 摄像头为可选(人脸识别是否启用取决于当地法规);联网方式有以太网、Wi-Fi,并可选 3G/4G。

这类掉单通常是支付回调失败。订单状态以支付结果为准,按点餐软件的补单流程处理,并检查网络。QUNMAO 软件支持定制,可设置自动补单机制。这是点餐机FAQ里被问得最多的支付问题之一。

支持以太网(RJ45)与 Wi-Fi,可选 3G/4G 作备份。建议有线为主,为点餐机划分独立网段,并提供端口与网段需求给客户 IT。断网策略取决于软件:支持离线优先的软件可继续接单、恢复后同步。

AC110–220V,待机功耗 ≤1W;额定功率:桌面 ≤45W,21.5" 壁挂 ≤55W,27" 与 32" 壁挂及立式 ≤80W。使用环境 0℃–55℃、10%RH–90%RH(室内)。电源插头与适配按目的国确认,请在询价时告知国家。

桌面款直接放置;壁挂款可挂墙或加底座落地;立式款落地安装。点位应避开油烟、水汽与阳光直射,数量按高峰客流确定。QUNMAO 可以根据你的门店布局提出点位建议。

价格取决于形态、屏幕尺寸、主机配置、外设、软件与数量,脱离配置的单价没有可比性。请把门店数量与需求发给 QUNMAO,我们按配置清单逐项给出报价。

一份可比较的报价应包含:逐项配置清单、规格书版本、软件范围与定制费、质保与响应条款、交期与付款方式。询价时请提供门店数量、安装方式、屏幕尺寸、环境、外设、软件与对接系统、语言与认证要求。

可以,QUNMAO 支持试用。建议先用小批量验证触控、打印、扫码、网络与软件,再批量下单。

支持定金加尾款,具体比例与节点按合同约定。

软件定制需要收取定制费,费用按需求范围在报价中单独列明,使用 QUNMAO 标准功能或客户自有客户端的情况,按报价清单确认。

交期按数量与配置确认,并写入报价。每台整机出厂前经 48 小时老化测试,随机附 SN 与测试报告;认证有 CE、FCC、RoHS、LVD、EMC,公司通过 ISO9001、ISO27001、ISO45001。认证详情见认证证书页面。

质保 1 至 3 年,具体按配置与合同约定;收到报修后 24 小时内响应。

都支持。QUNMAO 提供远程诊断,通过视频与日志判断问题;需要现场检测或批量巡检时提供上门服务;需要备件或返修时,处理周期一般约两周。

触摸失灵先清洁屏幕、检查触控 USB 并校准;卡纸先清纸路、检查纸卷、打印自检页;黑屏先看电源、定时开关机设置与外设供电。日常按"每日、每周、每月"清单保养,屏幕清洁剂喷在布上而不是屏幕上。靠近后厨油烟的点位,建议选带防油污涂层的配置。