How to choose between ordering machine software system and SaaS platform? Menu, report and multi-store management-QUNMAO

How to choose between ordering machine software system and SaaS platform: menu management, data report and multi-store management

1. look at the architecture first: the four-tier structure of the ordering system

Before choosing the ordering machine software, you must first find out "which floor is the one you chose". A complete self-service ordering system can be divided into four layers, and different suppliers often cover only a few of them. Starting from the whole machine manufacturing of the terminal layer, QUNMAO covers the customization of the application layer and the integration layer upward, and can interface with the customer's platform layer system.

This stratification leads to two direct conclusions. First,Hardware and software can be selected separately: There are already mature backstage chain brands, usually only need to add ordering machine entrances in the terminal layer and application layer; second,The integration layer determines the difficulty of going online.Most project delays occur at this level, not hardware delivery.

The Six Core Modules of 2. Ordering Software

When QUNMAO customized the ordering machine software, it split the whole system into the following six modules and confirmed the scope with customers one by one. Such a split is also applicable to the evaluation of any one.ordering machine software supplier。

Regardless of the acquisition method, the ordering software consists of the following six modules. When selecting the type, confirm whether it is satisfied one by one, and distinguish between "the first stage must have" and "the later stage can be added".

Selection of 3. Ordering System: Comparison of Four Ways of Ordering SaaS System, Buyout Authorization, Self-research and Customization

There is no uniform ranking of the advantages and disadvantages of the acquisition method of the ordering machine software, which depends on the brand's store size, existing systems and data requirements. Whether you choose the subscription service of the catering SaaS platform, or buy out a set of ordering machine management system, or self-research and customization, the selection of ordering system should first look at the structure. The following table compares the characteristics of each mode by structure.

3.1 conditional selection rules

If you still hesitate between "ordering machine or scanning code ordering" when purchasing, you can compareComparison of input, experience and efficiency between self-service ordering machine and scanning code ordering machine; According to the type selection, can referFast food restaurant, dinner, milk tea shop ordering machine sub-format selection scheme。

4. Menu Management: Multi-store Menu and Pricing Strategy

The menu is the core data of the ordering system. QUNMAO's approach in the multi-store project is "unified headquarters, limited store differences". Multi-store menus, promotions and content releases can be combined with QUNMAO'sDigital Signage Content Management SolutionUnified management.

• headquarters menu template:The headquarters maintains standard templates for commodities, classifications, packages and feeds, which are distributed to stores.
• Store differences:Allow stores to adjust within the headquarters rules, such as divisional prices, local specialties, and temporary store closures.
• Sell clear synchronization:After the store is marked and sold, the ordering machine and other entrances should be synchronized immediately.
• Price effective:The effective time of the price can be set to prevent the promotion price from being synchronized in different stores.
• Multilingual, Currencies and Taxes:The QUNMAO ordering machine interface supports multiple languages, and the currency symbol and tax display need to be configured by country in the software.

5. Order Management: Hall Food, Self-lifting, Take-out and Pre-point

The order types on the QUNMAO ordering machine usually include in-house food, take-out, self-delivery and pre-order. The system needs to map these order types to a unified order status and link them with the receipt, back kitchen and call number.

• Rules for taking meal number:Uniform number rules in multi-entry scenarios, or add port prefixes to avoid number conflicts.
• Network disconnection and supplement:When the network is interrupted, the ordering machine should have a clear processing method (such as local cache, suspension of payment, manual transfer); When the payment callback fails, the order status is subject to the payment result, and the order supplement is supported to avoid "paid without order" or duplicate orders.
• Hardware coordination:QUNMAO ordering machine supports 80mm thermal printer and built-in dual speakers. Networking modes include Ethernet (RJ45) and Wi-Fi, and 3G/4G is optional. The calling scene can be combined with QUNMAO'sself-service queuing terminalwithSolution of queuing number calling machine in restaurant。

6. data report: turnover, dish ranking and time period analysis

The value of the report of QUNMAO ordering machine management system is to let the headquarters and stores look at the data with the same caliber. The following table gives a recommended indicator dictionary, which can be confirmed to the supplier item by item during selection.

此外,还应确认报表能否导出或对接客户现有的 BI、财务或 ERP 系统。QUNMAO 在定制项目中,可以按客户的数据接口输出订单明细,让点餐机的数据进入客户已有的报表体系。

七、多门店统一管理:点餐机管理系统的核心能力

门店数量增多后,QUNMAO 点餐机管理系统的重点从"功能"转向"管理":谁能改什么、改了怎么发、出了问题怎么追溯。

• 组织与权限:按集团、区域、门店三级设置角色,控制谁可以修改菜单、价格和促销。
• 批量发布与灰度发布:菜单与应用更新先在少数门店试点,再分批推广,必要时可回滚。
• 设备台账:每台 QUNMAO 整机具有唯一 SN 序列号并附测试报告,便于按 SN 管理设备、追溯生产批次与测试记录。
• 开关机与自启:QUNMAO 点餐机支持开机自启与定时开关机,可按营业时间设置,减少门店人工操作。
• 远程更新与设备监控:由软件平台提供。QUNMAO 可按客户需求在定制软件中实现版本推送与设备状态上报,也可对接客户已有的设备管理平台。

八、稳定性与数据安全:选型时应该问供应商什么

系统稳定性与数据安全,最有效的评估方式是向每一家供应商提出同一组问题,并要求书面回答。下面是 QUNMAO 在每个项目前期与客户一起确认的清单。

QUNMAO 持有 ISO27001 信息安全管理体系认证,以及 ISO9001、ISO45001 体系认证,产品持有 CE、FCC、RoHS、LVD、EMC 等认证,详见认证证书页面。每个项目的数据安全方案,QUNMAO 都会在项目前期与客户逐项确认。

九、集成清单:与 POS、支付、后厨、会员与库存的对接

硬件层面,QUNMAO 点餐机提供 DC、USB×4、RJ45、音频、VGA、HDMI 接口,支持条码与二维码扫描,预留 POS 终端孔位;运行 Windows 10/11,可安装第三方软件。壁挂与桌面款另有 Android 可选配置,支持安装第三方 APK。外设与读卡方式(例如 NFC)可按客户需求定制。具体的集成场景,可参考 QUNMAO 的Fast food restaurant self-service ordering machine solutionwithCanteen self-service ordering machine solution。

十、点餐系统选型的实施步骤与需求清单

10.1 六步实施路径

1. 需求梳理:明确门店数量、已有系统、数据要求、语言与币种。交付物:需求清单。
2. 方案选型:按第三章的规则确定获取方式(SaaS、买断、自研或定制对接)。交付物:选型决策记录。
3. 概念验证(POC):在测试环境完成点餐、支付、出单的完整流程。交付物:测试报告。
4. 试点门店:在 1 至 2 家门店上线,运行足够的观察期,记录问题与数据。交付物:试点复盘报告。
5. 批量推广:设备预装系统与软件、分批到店安装、分批灰度更新。交付物:各店验收单。
6. 运维与迭代:建立设备台账、故障响应流程和版本更新节奏。交付物:运维手册。

落地前的硬件细节,可先阅读 QUNMAO 的Self-service ordering machine hardware procurement guide;想确认软件与功能是否满足需求,可对照本文第十一、十四节及自助点餐机产品详解。

10.2 点餐机软件与餐饮SaaS平台选型需求清单(可直接发给供应商)

• 支持堂食、外带、自提、预点等订单类型
• 菜单支持总部模板与门店差异,沽清实时同步
• 支持多语言、多币种与税费显示配置
• 支持套餐、加购与会员规则的配置或定制
• 支持扫码、刷卡等支付方式,具备支付回调与补单机制
• 支持 80mm 小票自定义模板(取餐号、二维码)
• 支持与后厨出单、KDS、叫号系统联动
• 订单按入口来源拆分统计
• 报表支持营业额、客单价、菜品排行、时段分析
• 报表可导出或对接客户 BI、财务、ERP
• 支持集团、区域、门店三级权限与操作日志
• 支持批量发布、灰度更新与回滚
• 支持设备按 SN 管理与在线状态监控
• 明确断网时点餐机的运行方式
• 明确数据存放位置、备份与恢复方式
• 明确数据传输加密与软件更新校验
• 明确摄像头与会员数据的处理规则
• 支持在 Windows 10/11 上运行,并提供与点餐机的适配说明
• 提供联调测试计划与验收标准
• 提供试点期的技术支持与响应方式

Eleven, QUNMAO self-service ordering machine product fact table.

QUNMAO 提供桌面、壁挂(可加底座)、立式三种形态的自助点餐机,屏幕尺寸 15.6" 至 32",全部为 1920×1080 IPS、电容 G+G 触控、20 点。下表参数取自各型号技术规格书,壁挂款与立式款按各自规格书分别列出。选购建议可结合自助点餐机产品详解with点餐机与扫码点餐对比综合判断。

Product page please refer:Wall-mounted self-service ordering machine (21.5/27/32 inches)、Vertical self-service ordering machine (21.5/32/43 inch)、All-in-one desktop ordering machine。采购前的整体硬件思路,可阅读ordering machine hardware procurement guide。多门店的菜单与促销内容发布,可结合 QUNMAO 的Digital Signage Content Management Solution. For the corresponding industry application scheme, please refer to QUNMAO'sFast food restaurant self-service ordering machine solutionwithCanteen self-service ordering machine solution; The scene of restaurant number taking and parity can be referred.Solution of queuing number calling machine in restaurant。

十二、项目记录:圣保罗快餐连锁的"原系统加点餐机入口"

巴西圣保罗一家快餐连锁品牌,已有自己的 SaaS 后台,覆盖菜单、会员与报表,但门店只有收银台和扫码点餐两个入口。品牌希望增加自助点餐机,并要求不改动现有后台的数据结构。

12.1 实施过程

1. 第 1–2 周:接口对接与概念验证。QUNMAO 与客户软件团队对齐接口文档,在测试环境完成点餐、支付、出单的完整流程。联调中发现菜单同步在门店数量增多时出现延迟,双方将全量同步改为增量同步。
2. 第 3 周:试点门店。在 2 家门店安装并运行,验证断网策略、支付回调补单与取餐号规则;根据试点结果调整了小票模板与叫号提示。
3. 第 4–5 周:批量生产。其余 16 家门店设备预装终端应用与系统设置,经 48 小时老化测试,附 SN 与测试报告后出货。
4. 第 6–7 周:分批安装与灰度更新。按门店分三批到店安装,应用更新先在第一批门店运行一周,再推送到其余门店。

12.2 观察记录

• 点餐机订单通过客户后台统一汇总,报表按入口来源拆分后,总部可以清楚看到各入口的订单结构。
• 灰度更新机制使应用迭代没有影响全部门店的营业。
• 设备问题以外设类轻微事项为主,没有整机返修。

十三、关于 QUNMAO

更多公司信息请访问关于 QUNMAO。

十四、常见问题(FAQ)

Conclusion

点餐机软件系统与 SaaS 平台的选型,本质上是在"上线速度、定制灵活度、数据归属、运维责任、多门店扩展"之间做取舍。已有成熟后台的品牌,最稳妥的路径是在原系统上增加点餐机入口;还没有系统的品牌,可以选择 SaaS 快速起步,或使用定制软件与硬件一起交付。无论哪种路径,都应当通过需求清单、概念验证和试点门店来验证。QUNMAO 作为中国自助点餐机产品的源头制造商,提供桌面、壁挂与立式多种形态的整机,并支持终端应用与接口的定制和对客户自有系统的对接。