Queuing machine product details: what is the queuing machine, system composition and core functions-QUNMAO

Release date: 2026-10-30

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Detailed explanation of queuing machine products: what is queuing machine, system composition and core functions

QUNMAO (Qunmao)It is China.Self-service terminal productsof the source manufacturer, and alsoQueuing machine manufacturer: From the touch screenNumbering machineTo the call screen, queuing call speakers, window display and wireless terminal controller, the whole set.Queue calling machineSupporting equipment by QUNMAO own production, supporting the sale, and provide its ownCall systemSoftware; If the customer already has queuing software, it can also be used in docking.

This article is a product overview of QUNMAO queuing units: first of allQueuing MachineWhat is it, open it againQueueing and numbering systemThe composition, core functions, hardware form and applicable scenarios, and finally give the specification table and purchase recommendations of QUNMAO number machine. After reading, you can judge which kind of place you need.Queue calling machinePlan.

QUNMAO queue management kiosk ticket dispenser and calling system — QUNMAO queuing machine: number picking machine and calling system

What is a 1. Queuing Machine: Definition, Name and Value

Queuing Machine(also calledQueue calling machine, calling system) is a set of software and hardware system that allows visitors to wait for the number and allows the service window to call in sequence. VisitorsNumbering machineSelect the business on the website and receive the receipt with the number. The calling screen and voice broadcast in the waiting area will display and call the current number. The window staff will call, pass or end the processing through the terminal controller. The background software will record the number, waiting time and window processing amount at the same time.

How to distinguish 1.1 common names

Table 1 Queuing machine related name comparison
Name	Refers to what	Description
Queuing machine/queuing machine	A general term for a complete set of queuing and calling equipment and systems.	It usually includes number picking machine, number calling screen, voice, window terminal and software.
Call system	Software plus supporting hardware "call" part	Emphasize the process of calling, displaying and voice broadcasting
Numbering machine	Touchscreen terminal for visitor to pick up number	With touch screen, thermal printer, optional scan code, read card
All-in-one machine	Integrate the number pick-up and call screen displays on one device.	Suitable for places with small venues and few windows
Window Display/Terminal Controller	Number display and operator at window end	Window personnel call, pass and complete handling

1.2 the value of queuing machine

Order management:Line up by number, take the number is orderly, reduce queue jumping and disputes.
Experience Enhancement:Visitors can sit and wait and know when it's their turn through the screen and voice.
Window efficiency:Window personnel call according to the system and no longer rely on verbal shouting.
Data statistics:The number, waiting time and window processing quantity can be counted to help managers adjust windows and personnel.

The composition of the 2. queuing system: five parts.

Provided by QUNMAOQueueing and numbering systemIt consists of the following five parts. The following diagram is based on the system connection diagram of QUNMAO.

① Touch screen number picking machineVisitors choose business, get number and receipt

→

② Queuing softwareQueuing rules, number assignment, data statistics
(QUNMAO own system or customer system)

→

③ Queuing and calling speakerVoice announces current number and window

④ Multimedia all-in-one machineQueue information displayed in the waiting area (networked via network information points)

→

⑤ Wireless window displayEach window displays the current number (220V power supply)

←

Wireless terminal controllerWindow personnel call, pass and complete handling

Fig. 1 Schematic diagram of QUNMAO queuing system connection (number picking machine, software, sound box, multimedia all-in-one machine, window display screen, wireless terminal controller)

Table 2 Composition and function of queuing system
Components	Function	Matching of QUNMAO
Touch screen number picking machine	Visitor Number Entry	QM-PT series number picking machine(Self-produced)
Queuing software	Number assignment, queuing rules, statistics	QUNMAO has its own queuing system; the customer's own system can also be docked.
Queuing and calling speakers	Voice broadcast	Matching sold
multimedia all-in-one machine	Queue information and promotional content displayed in the waiting area	Matching sold, networked via network information points
Wireless Window Display	The window side displays the current call number.	Matching sold, 220V power supply
Wireless Terminal Controller	Calling operator for window personnel	Matching sold

Because the number picking machine and the whole set of supporting equipment are produced and sold by QUNMAO itself, the purchaser does not need to order from several suppliers separately and then adjust it by itself, and the joint adjustment and after-sales responsibility of the queuing machine project is also clearer.

The core functions of 3. queuing machine: taking number, calling number, passing number and statistics

Table 3 Core functions of the queuing system
Function	Function	Typical Scene
Get a number	Select the business type, receive the receipt with the number, and display the number of people waiting in front.	Bank, government hall, hospital, restaurant
Calling the number	Screen display plus voice broadcast, call in sequence or by business group	All Queuing Scenarios
Processing	The number that does not arrive at the window after calling shall be re-called, delayed or canceled by the window personnel.	Hospital, bank, government hall
Window Operation	The window calls, passes and completes the processing through the terminal controller.	Multi-window office
Data statistics	Statistics of number taking, waiting time and window processing quantity	Managers who need to optimize staffing

Specific calling rules, business grouping and statistical reports can be customized according to customer scenarios. QUNMAO's queuing system supports customization. When customers already have their own queuing software, QUNMAO's number picking machine and supporting equipment can also be used together.

QUNMAO queue system connection diagram ticket kiosk speaker window display — Schematic connection of queuing system: number picking machine, sound box, multimedia integrated machine and window display screen

4. call process: from the visitor to the window

Visit numberSelect business before number picking machine

Print receiptThermal Printer Output Number

WaitingDisplay the number of people waiting in front of the screen

Calling the numberScreen Display and Voice Broadcast

Window processingTerminal controller confirmation processing

数据记录后台保存统计数据

整个流程里,到访者只与取号机和叫号屏打交道,窗口人员只与终端控制器打交道,各环节通过网络与软件联动。

五、排队机的硬件形态:立式、桌面与壁挂屏

立式取号机

落地安装,屏幕大、位置醒目,适合大厅入口,客流大的场所。

桌面取号机

放在台面上,占地小,适合空间有限或窗口少的场所。

壁挂显示屏

等候区的多媒体一体机与窗口显示屏,挂墙安装,用于显示排队信息。

除取号机外,QUNMAO 的自助服务机产品线还包括Vertical self-service terminal、Vertical double-screen self-service inquiry machine与自助点餐机,详见自助服务机分类页。

5.1 取号机的关键硬件

触摸屏:QUNMAO 取号机采用电容式 G+G 触控,20 点,手指或触控笔,免驱动。
热敏打印机:80mm 热敏打印机,打印号码小票。
扫码与读卡:支持条码与二维码扫描,以及 NFC 刷卡,可按场景选配。
联网:以太网与 Wi-Fi,可选 3G/4G。
摄像头(可选):5MP,是否启用人脸识别取决于当地法规。

六、排队机的适用场景:从餐饮到政务大厅

餐饮与等位高峰期取号、叫号与等位管理,与点餐机搭配使用。见Solution of queuing number calling machine in restaurantwithCanteen self-service ordering machine solution。

Hospital分诊排队、检查叫号与药房取号。见医院排队叫号系统解决方案with医院自助终端机解决方案。

Bank按业务分流取号、窗口叫号。见Bank Queuing Call Machine SolutionwithBank self-service terminal solution。

政务大厅与办事大厅多窗口、多事项的取号与叫号。见Solution of Queuing and Calling Machine in Government Affairs HallwithGovernment Hall self-service terminal solutions。

车站机场与交通枢纽购票取票、取号分流与旅客导引。见车站机场自助终端机解决方案。

社保税务大厅自助查询、缴费与取号分流。见社保税务大厅自助终端机解决方案。

餐饮场所里,取号机管的是"等位",点餐机管的是"点单",二者可以搭配:顾客先在取号机取号,等候叫号入座后再用点餐机点餐。QUNMAO 的自助点餐机产品见Wall-mounted self-service ordering machinewithVertical self-service ordering machine。

七、QUNMAO 排队机项目案例:新加坡、越南与中亚

以下案例整理自 QUNMAO 在不同地区的排队机项目,门店与机构信息已匿名处理,文中只写流程与观察到的变化,不涉及金额。

案例一 · 新加坡私立诊所:取号分流,缓解前台拥挤

背景:诊所的挂号、取药与检查共用同一个前台,高峰时候病人集中站在前台前。做法:在入口放置取号机,按"挂号、检查、取药"三类业务取号,等候区放置多媒体一体机显示排队信息,各窗口配置无线终端控制器与显示屏。项目回访摘要:诊所反馈,病人不再挤在前台,而是在等候区按号等待;前台人员也可以专注于办理,不必反复回答"还要等多久"。

相关方案:医院自助终端机解决方案 · 医院排队叫号系统解决方案

案例二 · 越南银行网点:按业务类型分号

背景:网点业务类型多,普通存取款与对公业务混在一起排队。做法:取号机增加业务选择,不同业务分别编号,窗口按业务叫号;叫号音箱与窗口显示屏同步播报。项目回访摘要:网点表示,业务分号后,对公客户和普通客户不再互相等待,窗口叫号也更有条理。

案例三 · 中亚政务服务中心:多窗口、多语言叫号

背景:服务中心窗口较多,到访者语言不统一。做法:取号机与叫号屏界面支持多语言显示,软件按事项分组叫号,窗口终端控制器统一管理。项目回访摘要:服务中心反馈,多语言界面降低了到访者取号时的询问量,工作人员更容易维持大厅秩序。

八、QUNMAO 取号机规格表

下表参数取自 QUNMAO QM-PT10(10.1 寸 Android 版)技术规格书,规格书版本 10.1-Android,修订日期 2025-4-25。QUNMAO QM-PT 系列还有 QM-PT16 等型号,详见QM-PT Series Self-service Queuing Terminal产品页,以及排队叫号终端分类页。

表 4 QUNMAO QM-PT10 取号机技术参数
Project	Parameter
型号与屏幕	QM-PT10,10.1 英寸
Display	分辨率 1024×600,视角 89/89/89/89,对比度 1000:1,显示区域 216.58×135.36mm,LED 背光,亮度 ≥250cd/㎡,刷新率 60Hz,16.7M 色(8-bit)
Touch control	Capacitive G G,20 points, finger or stylus, accuracy ≤ 2mm, life 60 million times, no drive
System	Android 11.0;3566 四核 1.8GHz;GPU Mali-G52;内存 4GB;存储 32GB
Interface and Network	USB×2;10M/100M 自适应以太网×1;内置 Wi-Fi(2.4G 单信号),蓝牙 BT4.2;3G/4G 可选
预装与软件	预装显示软件;支持安装第三方 APK
Optional Peripherals	80mm 热敏打印机;条码与二维码扫描,NFC 刷卡;POS 终端预留孔位;5MP 摄像头(可选,支持人脸识别)
Function	开机自启;一键开机开关(带灯);自定义定时开关机;内置双高音扬声器;鼠标键盘热插拔;英文与多语言;支持 4K 视频与图片解码播放
Fuselage	白色或黑色;金属冷轧钢板(金属涂层);3mm 钢化玻璃(物理钢化);纸箱包装;维护门锁(电源与电路板)
Weight	净重 12kg,毛重 13kg(含底座支架)
Electrical and Environmental	室内使用;额定电压 AC110–220V;待机功耗 ≤1W;额定功率 ≤26W;使用环境 0℃–55℃、10%RH–90%RH;存储环境 -5℃–60℃、10%RH–90%RH
Packing list	10.1 寸取号机 1 台、电源线 1 条、遥控器 1 个、Wi-Fi 天线 1 根、保修卡 1 份

QUNMAO QM-PT10 10.1 inch queue ticket kiosk Android specification — QUNMAO QM-PT10 10.1 寸 Android 取号机

九、选购排队机的入门建议:十项检查清单

业务类型与窗口数:需要几类业务、几个窗口,决定了分号规则与终端控制器数量。
取号机形态:立式、桌面,按大厅空间与客流确定。
叫号屏与语音:多媒体一体机、窗口显示屏与音箱的数量与位置。
软件:使用 QUNMAO 排队叫号系统,还是客户自有软件;是否需要定制。
系统对接:是否需要与现有业务系统对接。
网络与供电:网络信息点位置与 220V 供电点,取号机的 AC110–220V 与 ≤26W。
外设:打印、扫码、NFC 读卡、摄像头是否需要。
语言:界面与语音播报需要哪些语言。
认证:目的国的认证要求,QUNMAO 认证见认证证书页面。
售后与试用:质保 1–3 年,24 小时响应,远程与上门服务;支持试用。

询价时,请把场所类型、窗口数量、业务类型、点位与网络条件、软件与对接需求提供给 QUNMAO,我们按实际情况给出取号机与配套设备清单及报价。

十、关于 QUNMAO

Table 5 QUNMAO Facts
Project	Content
Name	QUNMAO(), Shenzhen Qunmao Display Technology Co., Ltd.
Positioning	ChinaQueuing Machine(排队叫号机)、Self-service kiosk、触摸查询一体机、Self-service terminal等商用显示产品的源头制造商,提供 OEM/ODM 与软件定制
成立时间	2005 年
Production base	三大基地,其中广州花都基地占地 330,000 ㎡
Employee	1,000 余人
出口	100 多个国家和地区
产能与测试	日产能 200 台以上;整机出厂前 48 小时老化测试,附 SN 与测试报告
排队机配套	取号机与叫号配套设备自产并配套售出;提供自有排队叫号系统,支持对接客户自有系统
采购与售后	支持试用;付款支持定金与尾款(按合同);质保 1 至 3 年(按配置与合同);24 小时内响应;远程诊断与上门服务
Authentication	CE、FCC、RoHS、LVD、EMC;ISO9001、ISO27001、ISO45001

更多公司信息请访问关于 QUNMAO。全线产品选型思路可参考 QUNMAO 的自助终端机(Kiosk)全产品线指南。

QUNMAO queue kiosk installation in hospital bank and government hall — QUNMAO 排队机在医院、银行与政务大厅的应用

十一、常见问题(FAQ)

排队机是什么?

排队机(排队叫号机)是让到访者取号等候、让窗口按序叫号的软硬件系统,由取号机、叫号软件、叫号音箱、多媒体一体机、窗口显示屏与终端控制器组成。

排队机和叫号系统有什么区别?

叫号系统侧重"叫号"部分的软件与显示、语音流程;排队机通常指包含取号机在内的整套设备与系统。

取号机包含哪些硬件?

以 QUNMAO QM-PT10 为例:10.1 寸电容触摸屏、80mm 热敏打印机(可选配置)、条码与二维码扫描及 NFC 刷卡(可选)、POS 终端预留孔位、5MP 摄像头(可选),联网方式有以太网、Wi-Fi 与可选 3G/4G。

QUNMAO 的排队机有自己的软件吗?

有。QUNMAO 提供自有的排队叫号系统,并支持定制;客户已有自己的排队软件时,也可以使用。

叫号屏、音箱与窗口显示屏是 QUNMAO 自己生产的吗?

是的,QUNMAO 自己生产并配套售出,包括取号机与叫号配套设备。

排队机适合哪些场所?

餐饮、医院、银行、政务大厅、办事大厅与交通枢纽等需要取号排队的场所,更多场景方案见QUNMAO 解决方案中心。

可以先试用吗?质保多久?

QUNMAO 支持试用;质保 1 至 3 年,具体按配置与合同约定;收到报修后 24 小时内响应,支持远程诊断与上门服务。

排队机多少钱一台?

价格取决于取号机型号、配套设备数量、软件与定制范围,请把场所与窗口信息发给 QUNMAO,我们按实际情况提供配置清单与报价。

Conclusion

Queuing Machine的核心是"取号、叫号、过号、统计"四件事,以及取号机、叫号软件、音箱、多媒体一体机、窗口显示屏与终端控制器之间的稳定联动。QUNMAO 作为Queuing machine manufacturer与中国Self-service terminal products的源头制造商,取号机与配套设备自产并配套售出,提供自有排队叫号系统并支持对接客户自有系统,每台整机经 48 小时老化测试,并提供质保 1–3 年、远程与上门售后。

了解排队叫号机详情,获取报价

请把场所类型、窗口数量、业务类型、点位与网络条件、软件与对接需求发给 QUNMAO,我们按实际情况提供取号机与配套设备清单、试用安排与报价。

联系我们 · 获取报价电话:+8615920011166

产品详情:QM-PT Series Self-service Queuing Terminal · 查看排队叫号机全部型号